Rahul Jogada
Hyderabad
Summary
A highly motivated and results-driven professional with 3 years of experience in Content Management at Accenture and a strong background in Customer Relationship Management (CRM). Skilled in managing, organizing, and optimizing digital content across various platforms while ensuring seamless delivery of services to clients. Proficient in understanding client needs, providing tailored solutions, and fostering long-term relationships to drive customer satisfaction. Adept at using industry-leading tools for content management and CRM, with a proven ability to deliver high-quality results, meet performance targets, and ensure the success of both content-driven projects and client-facing initiatives. Known for a customer-centric approach, strong communication skills, and a keen ability to adapt to evolving industry trends and technologies.
Overview
2
2
years of professional experience
Work History
Trust and Safety Associate
Accenture Global Solutions Pvt. Ltd
07.2022 - 02.2024
- Migrate content in strict adherence to client-specific guidelines, using specialized tools and platforms, ensuring content safety and regulatory compliance throughout the migration process
- Collaborate with cross-functional teams to identify and address content-related issues, ensuring all content is compliant with Trust and Safety policies and client requirements
- Work closely with the client success and policy teams to align content strategies with client expectations and regulatory requirements, ensuring smooth transitions and seamless platform security
- Utilize specialized tools for content migration, categorization, and quality assurance to ensure a secure and efficient content transfer process
Assistant Manager/Virtual Relationship Manager
HDFC Bank Ltd
07.2022 - 02.2024
- Build and maintain strong client relationships through virtual channels (phone, email, video, chat)
- Provide expert advice on banking products (savings accounts, loans, credit cards, insurance, investments, etc.)
- Assess client financial needs and offer tailored solutions to meet their goals
- Cross-sell and up-sell products and services based on clients' needs and profiles
- Ensure high levels of customer satisfaction and address concerns or issues promptly
- Monitor and manage client accounts, ensuring transactions are completed correctly
- Promote digital banking services and assist clients in using online platforms
Jr. Officer - Classic on Phone
HDB Financial Services Ltd.
07.2022 - 02.2024
- Build and nurture long-term relationships with clients through virtual channels (phone, email)
- Analyze client financial needs and recommend personalized solutions to align with their goals, financial situation, and preferences
- Cross-sell and up-sell additional banking products based on client profiles and evolving needs, ensuring satisfaction and maximizing sales
- Proactively address client inquiries, offering quick resolutions and exceptional service to maintain high levels of customer satisfaction
- Monitor clients' accounts regularly and ensure all transactions are processed accurately and efficiently, in compliance with bank policies
Education
Bachelor's - Commerce (Honours)
R.G.Kedia college of commerce/Osmania University
07.2022
Skills
- Vendor Management
- Customer Relationship Management
- Portfolio management
- Content management
- Core Banking
- MS Office
Hobbies and Interests
- Reading Novels and Books
- Listening to Music
- Poetry
- Painting
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Trust and Safety Associate
Accenture Global Solutions Pvt. Ltd
07.2022 - 02.2024
Assistant Manager/Virtual Relationship Manager
HDFC Bank Ltd
07.2022 - 02.2024
Jr. Officer - Classic on Phone
HDB Financial Services Ltd.
07.2022 - 02.2024
Bachelor's - Commerce (Honours)
R.G.Kedia college of commerce/Osmania University
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