Rahul Jogdand
Mumbai
Summary
Experienced professional seeking a position with a progressive company offering good opportunities for career advancement and professional growth. Proficient in English, Hindi, and Marathi languages. Known for positive thinking and quick grasp of new concepts. Currently located in Airoli, Mumbai.
Overview
3
3
years of professional experience
Work History
Senior Engineer - Technical Support
Clover Infotech Pvt.Ltd
11.2024 - Current
- 3+ Year Experience as Senior Engineer Technical Support in Service Base and Banking Domain Company, specializing in Linux, shell scripting, SQL and PLSQL.
- I giving support to banking application like iris by yesbank, whatsapp banking, MSME web portal and application which is use for single payment as well as bulk transaction. e.g single debit multiple credit (make employee salary) and mange business accounts.
- Monitoring application using Dynatrace, Kibana, Zabbix, Appdynamic and ticketing tool service manager, redmine.
- Played a key role in supporting e come operations and payment processing, with analyses issue prediction and strong issue troubleshooting
- Understanding of production Issues like using card fulfillment, customer support, process optimization, and providing analysis and resolution on production platforms issue
- Strong programming and logical skills, capable of give best solutions for any transaction and applications, including server log analysis and troubleshooting
- Proficient in Linux Commands, like 70 essential commands including ls, cd, grep, find, chmod, ssh, and more for system administration, issue prediction, and troubleshooting
- Familiar with SQL statements (DDL, DML, DCL, TCL), database constraints, set operators, joins, sub queries, indexing, and proficient in using SQL for issue analysis and resolution
Production Support
Paycraft Solution Pvt Ltd
02.2023 - 11.2024
- Employed at a company specializing in production Support 2.5 years of experience in the service Base and Banking domain, serving as a Production Support within the company
- We support Banking applications and websites with a focus on providing seamless customer experiences
- Managing card using processes fulfillment to ensure of customers
- Application Production Support Monitoring, identifying logs and Trouble shooting
- Ensure that daily support tasks are done in accordance with the defined SLAs
- Providing prompt and effective customer support to resolve inquiries and address issues
- Working on Production Issues and all Deployment Activities
- Strong problem solving skills and thrive in dynamic environments with high transaction volumes, where attention to detail and effective communication are essential
Associate Engineer
ElasticRun
05.2022 - 01.2023
- Understanding of operations issues and experienced in customer support, process optimization, and providing analysis and resolution on production platforms issue
- We monitor the application using Zabbix, Grafana, and ticketing tool OTRS.
- Played a key role in supporting e come operations and payment processing, with analysis issue prediction and strong issue troubleshooting
- Experienced with over 70 essential commands including ls, cd, grep, find, chmod, ssh, and more, issue prediction, and troubleshooting
- Comprehensive Knowledge of SQL statements database constraints, set operators, joins, sub queries, indexing, and proficient in issue analysis and resolution
Education
MCA -
Pune University
Pune03-2023
BCA -
Solapur University
03-2021
Skills
- SQL
- Linux
- Shell Scripting
- PLSQL
- Oracle
- SQL Server
- ITIL
- Putty
- Troubleshooting
- CRM
- Technical expertise
- Strong analytical mind
Languages
English
Hindi
Marathi
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Place
Airoli, Mumbai - 400708, Maharashtra
Timeline
Senior Engineer - Technical Support
Clover Infotech Pvt.Ltd
11.2024 - Current
Production Support
Paycraft Solution Pvt Ltd
02.2023 - 11.2024
Associate Engineer
ElasticRun
05.2022 - 01.2023
MCA -
Pune University
BCA -
Solapur University
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