Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Skills And Expertise
Timeline
Generic

Rahul Kala

Development Director
Bengaluru

Summary

Around 20 years of total experience in Financial Technologies & Banking Industry with 10+ Years in Leadership Role. MBA (Finance), MCA and Scrum Certified Product Owner. I am seeking a strategic leadership role to achieve organizational goals along with my personal and professional growth.

Overview

24
24
years of professional experience
2
2
Languages

Work History

Development Director

FIS
05.2012 - Current
  • Project Director for BIDV, Vietnam.
  • Large and Complex Core Banking Conversions.
  • Spearheaded the end-to-end delivery of highly complex and large-scale Tier 1 (T1) and Tier 2 (T2) core banking conversions for major financial institutions, navigating intricate legacy system integrations and diverse stakeholder requirements.
  • Achieved industry recognition for excellence, successfully managing the Vietin Bank Profile Core Conversion, which was awarded as “The Best Core Banking Initiative” by Asian Banker.
  • Directed comprehensive data migration strategies, ensuring absolute data integrity, minimal downtime, and business continuity during critical large-scale system cutovers.
  • Oversaw the seamless integration of modernized core banking systems with various assisted and self-service channels, enabling omni-channel strategies and enhanced customer experience.
  • Managed global cross-functional teams through every phase, from requirements gathering and design to implementation and post-go-live stabilization.
  • L1 & L2 Core Banking Support Leadership.
  • Built and led high-performing global support organizations from scratch, establishing robust L1, L2, L3, and L4 Application Support processes as a Service Delivery Manager for diverse banks across the ASIAN region (Vietnam - Vietin Bank, Thailand - BAAC, KBANK, KTB, Philippines – ING).
  • Cultivated an excellent track record in core banking support, consistently achieving client delight by establishing proactive processes, clear SLAs, and rapid issue resolution for over 10 banks.
  • Implemented end-to-end process optimization and automation initiatives within support operations, significantly enhancing efficiency, reducing resolution times, and improving service quality.
  • Recruited, mentored, and developed skilled support teams, fostering a culture of ownership, continuous improvement, and deep domain expertise.
  • Ensured high system availability and stability through strategic incident management, problem management, and a focus on root cause analysis.
  • Delivery Manager for Retail Internet Banking Implementation and Production Support for 5 Banks in India, Bandhan Bank being the largest.
  • Presales consultant for ASEAN region. Experience of working on 2 dozen+ opportunities. This includes Functional and Technical fitment, Demo, POCs, Proforma, Clarification, Client meetings and Submission.

Presales Consultant

TCS
06.2011 - 05.2012
  • Presales consultant that included Functional and Technical fitment, Demo, POCs, Bid Management.

Sr. Business Analyst

FIS
05.2007 - 06.2011
  • Lead the Implementation of Profile for IFMR (3-member team).
  • Part of Profile Product Team as Business Analyst.
  • Part of Touchpoint Product Team as Business Analyst.

Sr. Business Analyst (Manager)

CitiFinancial
11.2006 - 05.2007
  • Understanding AS-IS business processes and delivering GO-TO processes (product fitment document) on I-Loan.
  • Providing process solutions or functional specifications for identified gaps.
  • Interfacing with engineering team to discuss functional specifications, estimates, timelines.
  • Demo environment support for Mexico.
  • Building business input documents for parameter collection.

Business Analyst

L&T Info Ltd
01.2005 - 11.2006
  • ‘AllProfits’ Implementation – Bank of Baroda, Fiji.
  • Responsible for requirements analysis through go-live for 8 branches, including data migration and onsite post-production support for one-month.

IT Manager (Asst. Mgr.)

Bank of Rajasthan (ICICI Bank)
09.2001 - 05.2004
  • Managing technology for 35 branches for Mumbai region.
  • Finacle (core banking solution) Implementation and post-production support.
  • Co-ordination with the branches for closure of any IS audit issues.
  • Implementation of RIMS (Rationalized Information Management System & ITMS (Integrated Treasury Management System).

Education

MCA -

ICFAI
03.2005 - 11 2008

MBA Finance - undefined

Symbiosis (SCDL)
01.2001 - 4 2004

Diploma in Advance Computing - undefined

CDAC
04.2000 - 12 2001

B.Sc. - Computer Science

Maharaja College, Rajasthan Univ.
05.1997 - 4 2000

Higher Secondary - Computer Science

St. Xavier, CBSE
04.1985 - 4 1997

Skills

  • Delivery Director
  • Professional Services Management
  • Software Delivery & Implementation Management
  • Service Delivery Management
  • Project Management
  • Product Management
  • Banking Consultant
  • Pre-sales Consultant
  • Bid Management
  • Global Leader
  • Core Banking Implementation & Integration
  • Assisted & Self-Service Channel Banking
  • Digital and Omni Channel Strategies
  • Data Migration & Payments
  • L1 & L2 Core Banking Support
  • Production and Maintenance Support
  • Core Banking Solutions
  • Infosys-Finacle
  • FIS-Profile
  • TCS-BANCS
  • FIS-ALLProfits
  • Payments & Channels
  • Strong Payments Knowledge
  • Working knowledge of Retail Banking solution landscape
  • Integration Points
  • New age Banking Channels
  • Cloud Based Banking Services
  • Methodologies
  • Hands-on with Scrum Development Methodology
  • Experienced in transforming teams from SCDL to Scrum model

Service level agreement management

Customer satisfaction

Incident management

Business process mapping

Project management

Strategic planning

Strategy implementation

Customer engagement

Solution selling

Product demonstration

Additional Information

FIS Global, TCS, Citi, LNT, Bank of Baroda, ICICI Bank (Ernest Bank of Rajasthan), USA, Thailand, Philippines, Vietnam, Laos, China, India

Skills And Expertise

Delivery Director, Professional Services Management, Software Delivery & Implementation Management, Service Delivery Management, Project Management, Product Management, Banking Consultant, Pre-sales Consultant, Bid Management, Global Leader, Large Core Banking Conversion and Integration, Assisted & Self-Service Channel Banking, Digital and Omni Channel Strategies, Data Migration & Payments, Production and Maintenance Support, Infosys-Finacle, FIS-Profile, TCS-BANCS, FIS-ALLProfits, Strong Payments Knowledge (Cards/Switch systems), Working knowledge of Retail Banking solution landscape, Integration Points, New age Banking Channels (Mobile, Tab, Internet Banking, Kiosk), Cloud Based Banking Services., Hands-on with Scrum Development Methodology, Experienced in transforming teams from SCDL to Scrum model.

Timeline

Development Director

FIS
05.2012 - Current

Presales Consultant

TCS
06.2011 - 05.2012

Sr. Business Analyst

FIS
05.2007 - 06.2011

Sr. Business Analyst (Manager)

CitiFinancial
11.2006 - 05.2007

MCA -

ICFAI
03.2005 - 11 2008

Business Analyst

L&T Info Ltd
01.2005 - 11.2006

IT Manager (Asst. Mgr.)

Bank of Rajasthan (ICICI Bank)
09.2001 - 05.2004

MBA Finance - undefined

Symbiosis (SCDL)
01.2001 - 4 2004

Diploma in Advance Computing - undefined

CDAC
04.2000 - 12 2001

B.Sc. - Computer Science

Maharaja College, Rajasthan Univ.
05.1997 - 4 2000

Higher Secondary - Computer Science

St. Xavier, CBSE
04.1985 - 4 1997
Rahul KalaDevelopment Director