Rahul Kala
Development Director
Bengaluru
Summary
Around 20 years of total experience in Financial Technologies & Banking Industry with 10+ Years in Leadership Role. MBA (Finance), MCA and Scrum Certified Product Owner. I am seeking a strategic leadership role to achieve organizational goals along with my personal and professional growth.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Development Director
FIS
05.2012 - Current
- Project Director for BIDV, Vietnam.
- Large and Complex Core Banking Conversions.
- Spearheaded the end-to-end delivery of highly complex and large-scale Tier 1 (T1) and Tier 2 (T2) core banking conversions for major financial institutions, navigating intricate legacy system integrations and diverse stakeholder requirements.
- Achieved industry recognition for excellence, successfully managing the Vietin Bank Profile Core Conversion, which was awarded as “The Best Core Banking Initiative” by Asian Banker.
- Directed comprehensive data migration strategies, ensuring absolute data integrity, minimal downtime, and business continuity during critical large-scale system cutovers.
- Oversaw the seamless integration of modernized core banking systems with various assisted and self-service channels, enabling omni-channel strategies and enhanced customer experience.
- Managed global cross-functional teams through every phase, from requirements gathering and design to implementation and post-go-live stabilization.
- L1 & L2 Core Banking Support Leadership.
- Built and led high-performing global support organizations from scratch, establishing robust L1, L2, L3, and L4 Application Support processes as a Service Delivery Manager for diverse banks across the ASIAN region (Vietnam - Vietin Bank, Thailand - BAAC, KBANK, KTB, Philippines – ING).
- Cultivated an excellent track record in core banking support, consistently achieving client delight by establishing proactive processes, clear SLAs, and rapid issue resolution for over 10 banks.
- Implemented end-to-end process optimization and automation initiatives within support operations, significantly enhancing efficiency, reducing resolution times, and improving service quality.
- Recruited, mentored, and developed skilled support teams, fostering a culture of ownership, continuous improvement, and deep domain expertise.
- Ensured high system availability and stability through strategic incident management, problem management, and a focus on root cause analysis.
- Delivery Manager for Retail Internet Banking Implementation and Production Support for 5 Banks in India, Bandhan Bank being the largest.
- Presales consultant for ASEAN region. Experience of working on 2 dozen+ opportunities. This includes Functional and Technical fitment, Demo, POCs, Proforma, Clarification, Client meetings and Submission.
Presales Consultant
TCS
06.2011 - 05.2012
- Presales consultant that included Functional and Technical fitment, Demo, POCs, Bid Management.
Sr. Business Analyst
FIS
05.2007 - 06.2011
- Lead the Implementation of Profile for IFMR (3-member team).
- Part of Profile Product Team as Business Analyst.
- Part of Touchpoint Product Team as Business Analyst.
Sr. Business Analyst (Manager)
CitiFinancial
11.2006 - 05.2007
- Understanding AS-IS business processes and delivering GO-TO processes (product fitment document) on I-Loan.
- Providing process solutions or functional specifications for identified gaps.
- Interfacing with engineering team to discuss functional specifications, estimates, timelines.
- Demo environment support for Mexico.
- Building business input documents for parameter collection.
Business Analyst
L&T Info Ltd
01.2005 - 11.2006
- ‘AllProfits’ Implementation – Bank of Baroda, Fiji.
- Responsible for requirements analysis through go-live for 8 branches, including data migration and onsite post-production support for one-month.
IT Manager (Asst. Mgr.)
Bank of Rajasthan (ICICI Bank)
09.2001 - 05.2004
- Managing technology for 35 branches for Mumbai region.
- Finacle (core banking solution) Implementation and post-production support.
- Co-ordination with the branches for closure of any IS audit issues.
- Implementation of RIMS (Rationalized Information Management System & ITMS (Integrated Treasury Management System).
Education
MCA -
ICFAI
03.2005 - 11 2008
MBA Finance - undefined
Symbiosis (SCDL)
01.2001 - 4 2004
Diploma in Advance Computing - undefined
CDAC
04.2000 - 12 2001
B.Sc. - Computer Science
Maharaja College, Rajasthan Univ.
05.1997 - 4 2000
Higher Secondary - Computer Science
St. Xavier, CBSE
04.1985 - 4 1997
Skills
- Delivery Director
- Professional Services Management
- Software Delivery & Implementation Management
- Service Delivery Management
- Project Management
- Product Management
- Banking Consultant
- Pre-sales Consultant
- Bid Management
- Global Leader
- Core Banking Implementation & Integration
- Assisted & Self-Service Channel Banking
- Digital and Omni Channel Strategies
- Data Migration & Payments
- L1 & L2 Core Banking Support
- Production and Maintenance Support
- Core Banking Solutions
- Infosys-Finacle
- FIS-Profile
- TCS-BANCS
- FIS-ALLProfits
- Payments & Channels
- Strong Payments Knowledge
- Working knowledge of Retail Banking solution landscape
- Integration Points
- New age Banking Channels
- Cloud Based Banking Services
- Methodologies
- Hands-on with Scrum Development Methodology
- Experienced in transforming teams from SCDL to Scrum model
Service level agreement management
Customer satisfaction
Incident management
Business process mapping
Project management
Strategic planning
Strategy implementation
Customer engagement
Solution selling
Product demonstration
Websites
Additional Information
FIS Global, TCS, Citi, LNT, Bank of Baroda, ICICI Bank (Ernest Bank of Rajasthan), USA, Thailand, Philippines, Vietnam, Laos, China, India
Skills And Expertise
Delivery Director, Professional Services Management, Software Delivery & Implementation Management, Service Delivery Management, Project Management, Product Management, Banking Consultant, Pre-sales Consultant, Bid Management, Global Leader, Large Core Banking Conversion and Integration, Assisted & Self-Service Channel Banking, Digital and Omni Channel Strategies, Data Migration & Payments, Production and Maintenance Support, Infosys-Finacle, FIS-Profile, TCS-BANCS, FIS-ALLProfits, Strong Payments Knowledge (Cards/Switch systems), Working knowledge of Retail Banking solution landscape, Integration Points, New age Banking Channels (Mobile, Tab, Internet Banking, Kiosk), Cloud Based Banking Services., Hands-on with Scrum Development Methodology, Experienced in transforming teams from SCDL to Scrum model.
Timeline
Development Director
FIS
05.2012 - Current
Presales Consultant
TCS
06.2011 - 05.2012
Sr. Business Analyst
FIS
05.2007 - 06.2011
Sr. Business Analyst (Manager)
CitiFinancial
11.2006 - 05.2007
MCA -
ICFAI
03.2005 - 11 2008
Business Analyst
L&T Info Ltd
01.2005 - 11.2006
IT Manager (Asst. Mgr.)
Bank of Rajasthan (ICICI Bank)
09.2001 - 05.2004
MBA Finance - undefined
Symbiosis (SCDL)
01.2001 - 4 2004
Diploma in Advance Computing - undefined
CDAC
04.2000 - 12 2001
B.Sc. - Computer Science
Maharaja College, Rajasthan Univ.
05.1997 - 4 2000
Higher Secondary - Computer Science
St. Xavier, CBSE
04.1985 - 4 1997
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