Rahul Kamboj

• Conducted comprehensive market studies with external agencies to identify key areas for EV service across Indian and international markets.
• Defined critical elements of a Service Dealer Network, including infrastructure, service operation processes, vehicle and customer journey mapping, and creation of digital SOPs through competitive benchmarking.
• Identified and addressed core readiness pillars for EV service: Infrastructure, Manpower, Tools & Equipment.
• Designed and implemented a Go-To-Market strategy for EV service rollout, enabling 1,500+ workshops across India to become EV-ready.
• Developed innovative and commercially viable service offerings for the dealer network to ensure scalable and efficient EV service readiness.
• Successfully onboarded multiple vendors to provide cost-effective and unique solutions tailored to EV service infrastructure and tooling needs.
• Enabled public charging services by preparing a dealer charging network across 1,000+ cities.
• Created Battery-Operated Solutions (BOS) for on-road service and mobile charging support.
• Developed after-sales support processes to enhance customer experience and ensure smooth handling of new EV technologies and equipment.
• Led end-to-end EV Service Project Management, coordinating with cross-functional stakeholders and ensuring alignment across verticals.
• Closely monitored customer feedback and service data to identify trends and drive continuous improvement through targeted corrective actions

• Managed 40+ dealer groups and 500+ staff to ensure smooth service operations and technical support.
• Drove dealer profitability through customer retention strategies and enhanced service experience.
• Improved staff skills via continuous technical training and guidance.
• Implemented digital initiatives to boost workshop efficiency and customer satisfaction.
• Benchmarked competitors to optimize service cost and quality.
• Enhanced workshop process flow and capacity utilization.
• Resolved critical customer grievances with effective communication and problem-solving.

Regional Technical Leader – Uttar Pradesh (1 Year)

• Improved PDI quality through training and proactive defect management.
• Captured product feedback for timely action by design and quality teams.
• Planned and monitored recall campaigns regionally.
• Guided dealer teams in adapting to and diagnosing new technologies.
• Developed KPI-based reports to support data-driven decisions.

• Worked in Piping department for onshore and off shore projects. Responsibilities undertaken:
• 3D modeling on SP3D software for piping and system.
• Design and Analysis of piping system on CAESAR for static and dynamic load.

• Completed Internship in Escorts Construction and Equipment Limited at Faridabad plant.