Rahul Kandpal
Noida
Summary
Dynamic Product Manager with Customer Facing experience, excelling in SaaS, E-commerce & Supply Chain products. Expert in stakeholder management and product raodmapping, driving significant customer retention improvements. Adept at leading cross-functional teams and optimizing order and warehouse management systems to enhance user experience and business outcomes.
Overview
14
14
years of professional experience
Work History
Product Manager - OMS & WMS
RapidShyp (OM Logistics Pvt Ltd)
Gurugram
04.2024 - Current
- Products Launched: Empowered B2C & B2B Customers with a seamless Order & Warehouse management system, and courier aggregation platform.
- Research: Conduct market analysis, customer requirements,& competitive research for the product.
- Product Roadmap: Prioritized features by considering user requirements, business objectives, technical limitations, and resource availability.
- Stakeholder Management: Collaborated with cross-functional teams—engineering, design, sales, marketing, and operations.
- Team Management: Lead and mentor a team consisting of Associate Product Managers, and UI/UX Designers.
Implementation Lead (SaaS Product)
Vinculum Group
Noida
09.2023 - 04.2024
- Leadership: Facilitating daily scrums for active projects. Leading a team of business analysts.
- Requirement Gathering: from clients related to Integrations, OMS and WMS.
- Product & UAT: Facilitating Product demos & user acceptance testing.
- Project Management: Managing multiple projects concurrently, and handling escalations.
- Client Retention: Analyzed customer feedback to identify retention opportunities, leading to a 50% reduction in the churn rate.
Manager Projects
High Street Essentials
Noida
12.2021 - 09.2023
- Product management: for D2C Websites & Mobile Applications, OMS, WMS, POS & FMS.
- Optimizing processes: Assisting the business team with product-related requirements, issues, and integrations.
- Third-party integrations: Managing all product and integration discussions with partners such as Unicommerce, Clickpost, Netmagic, Paytm, Razorpay, and Cashfree.
- Team Management: Align the development and testing teams on project requirements & features, ensuring on-time delivery and effective issue resolution.
- Documentation & UAT: Conducting User Acceptance Testing (UAT) and documenting new product features and changes prior to delivery.
Lead Consultant - Enterprise (SaaS Product)
Unicommerce
Gurugram
08.2018 - 12.2021
- Team Management: Manage a Team of Consultants & Business analysts.
- Client Relationships : Strengthen client relationships to drive account retention (NRR).
- Customer Success: Address client requirements, issues & escalations, to maintain a good Net Promoter Score (NPS).
- Cross functional: Collaborating with the Technology and Sales teams to address requirements & issues, ensuring customer satisfaction.
- Upsell & Cross sell: Identify upsell and cross-sell opportunities.
Manager-Category
SmartDukaan
Noida
07.2017 - 07.2018
- Product Launch: Launched SmartDukaan B2B Ecommerce Application for Mobile Retailers
- Team Management: Manage, guide & motivate team of category & logistics executives
- Process Optimization: Optimizing procurement & warehouse operational processes.
- Category Management: Ownership of Catalog, Pricing, Procurement, and Vendor Management.
Manager-Strategic Accounts
Ecom Express Private Limited
Delhi
02.2017 - 06.2017
- Team Management: Managed a team of Account Managers, consisting of AM/ Executive levels.
- Client Retention & Upsell: Grow business with existing clients by retention and upselling. upselling.
- Churn Rate & NPS: Accountable for maintaining a low churn rate and achieving a high NPS score.
Sr Product Analyst & Key Accounts Manager
Unicommerce
Delhi
12.2013 - 02.2017
- Client Onboarding and Retention: Responsible for the post-sales onboarding and training of enterprise clients..
- Cross-functional collaboration: Collaborated with UX/UI designers to refine product interfaces and ensure a seamless, data-informed user experience..
- Product Research: Conduct market research and competitor analysis to identify trends that helped decide product roadmap.
- Stakeholder Management: Managing enterprise accounts for the company, interacting with key decision-makers.
- Product enhancements: Translated data insights into actionable business recommendations for product and senior leadership.
- Product Lifecycle: Supported product lifecycle management by analyzing metrics, tracking product health, and suggesting improvements throughout all stages.
Sr Business Development Executive
Flipkart
Bangalore
05.2012 - 12.2013
- Relationship Management: Building strong brand & vendor relationship.
- Account Management: Track and record activity on accounts handled.
- Inventory Planning: Inventory planning & proactively controlling Stock movement
- Cross-functional coordination: Influencing cross-functional teams, warehouse and logistics.
Marketing Executive
Mimaki Kanphor India Pvt. Ltd.
Gurgaon
02.2011 - 04.2012
- Marketing: Implemented targeted campaigns to enhance Mimaki's Indian market footprint.
- Business Development: Through new client acquisitions & handling the existing clients of the company.
- Client Requirements: Gathering client requirements and taking them up internally with management.
- Customer Success & Onboarding: New customer onboarding, & client retention.
Education
MBA - Marketing
IIPM
01.2011
B TECH - Electronics & Communication
ICFAI
01.2009
Skills
- SaaS
- E-commerce
- B2C
- B2B
- D2C
- Order Management System
- Warehouse Management System
- Product Management
- Project Management
- Customer Success
- Onboarding
- Presales
- Customer retention
- Up sell & Cross sell
- User Stories
- User acceptance testing
- Stakeholder management
- Cross-functional collaboration
- Agile methodology
- Project management
- Market analysis
- Product roadmap
Timeline
Product Manager - OMS & WMS
RapidShyp (OM Logistics Pvt Ltd)
04.2024 - Current
Implementation Lead (SaaS Product)
Vinculum Group
09.2023 - 04.2024
Manager Projects
High Street Essentials
12.2021 - 09.2023
Lead Consultant - Enterprise (SaaS Product)
Unicommerce
08.2018 - 12.2021
Manager-Category
SmartDukaan
07.2017 - 07.2018
Manager-Strategic Accounts
Ecom Express Private Limited
02.2017 - 06.2017
Sr Product Analyst & Key Accounts Manager
Unicommerce
12.2013 - 02.2017
Sr Business Development Executive
Flipkart
05.2012 - 12.2013
Marketing Executive
Mimaki Kanphor India Pvt. Ltd.
02.2011 - 04.2012
MBA - Marketing
IIPM
B TECH - Electronics & Communication
ICFAI
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