Rahul Kanwaria

Handled three SaaS based products under one umbrella for UGC aggregation based on specific use cases ( Widget, Display & Taggshop).

Developed a new SaaS based product UGC Suite from scratch while Following the entire SDLC using Agile methodologies.

Managed a team of 30 team members while fulfilling the below mentioned KRAs.

Product Roadmap:

• Building product strategy and roadmap in line with customers' problems and company's vision
• Lead set of cross-functional teams by translating product strategy into detailed requirements and prototypes to drive product development goals

Product and Market Research:

• Identify market opportunities with research and competitive analysis and integrate them into product requirements to enhance user satisfaction

Leading Engineering Team:

• Gathering requirements & converting them into PRDs, creating epics, and user stories, and aligning them into weekly sprints.
• Giving solutions to problems and creating algorithms for required functions or features. Day in and day out tasks management using project management tools like Zoho projects/Jira. Design simple and intuitive user interfaces through wireframes and mock-ups

Acts as the product’s leader within the company:

• Communicate product solutions and offerings effectively internally and externally.
• Be updated with emerging trends in IT and technical architecture.

• Innovation & Lean Ideas: Work towards bringing in new ideas and initiatives to improve quality of work with least amount of time and resources.
• Executed different tasks in e-commerce life-cycle based on the below KRA's:
• Collaborate closely with stakeholders to identify and design solutions to improve user growth & customer experience.
• Managing Clients n vendors using liaison techniques.
• Analyze data to anticipate future needs.
• Create Business Requirement documentation to get new changes or updates implemented as per functional requirements and monitoring testing requirements and results.
• Designing Standard Operations Procedures (SOPs) for complex tasks & evaluate them by performance.
• Managing work with cross functional teams - Designing (UI &UX), Development, SEO, SMO, Marketing etc. Collaborate with teams to translate vision into solutions which will deliver better business results.
• Client Interaction & Process Transition - Interacting with clients on weekly basis to improve, update and modified system and process based on research based requirements.
• Identifying gaps in the current e-Commerce product offering and lead effort to develop solutions.

• Administering entire center - Managing completes store operational requirements by scheduling and assigning employees.
• Handling & managing direct sales & marketing.
• Collaborating with Digital marketing team.
• Preparing daily workloads for staff & coordinating daily allocation of work.
• Maintains store staff by recruiting, selecting, orienting, and training employees to ensure business goal is met.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Ensures availability of merchandise and maintaining stock /inventories.
• Creating reports related to stock levels, sales and other business needs, ensuring smooth business transition.
• Provide information and data to third party e-commerce sites admin for product listing and updates.
• Maintaining rapport and liaison with third party vendors and clients.

• Administering Health & Welfare Domain for US employees.
• Client Interaction & Process Transition - Interacting with International clients on weekly basis to improve, update and modified system and process as required and for transition new process or new clients for team & organization.
  
  Work Management:
• Preparing daily workloads for staff & coordinating daily allocation of work.
• Handling new client inquiries and act as face of business.
• Creating CRF requests for new changes and updates into system.
• Deciphering Business Requirement documentation to get new changes or updates implemented as per functional requirements and monitoring testing results.
• Designing Standard Operations Procedures (SOPs) for complex tasks & evaluate them by their performance.
• Dealing with and resolving escalations and issues which arise.
  
  Team Handling/Work force management:
• Motivating team to achieve high standards and targets.
• Give timely & accurate advice, guidance, support and training to team members and individuals.
• Initiate/Improve best practices in team and organize time efficiently.
• Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
• Monitoring & reporting on standards & performance targets.
• Arranging & leading weekly team meetings, focusing on targets & achievements.
• Providing prompt and accurate information on individual performance.

Innovation & Lean Ideas: Work towards bringing in new ideas and initiatives to improve quality of work with least amount of time and resources at my disposal.

• Client handling for its Health & Welfare requirements.
• Analyzed statistical data using both modern and traditional methods.
• Interpreted data and made recommendations from findings.
• Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
• Requirement based report creation.
• Worked on time-sensitive projects, collaborative initiatives with colleagues based in worldwide office locations to analyze quantitative and/or qualitative data.
• Client interaction on regular basis for process improvements and updates.
• Conduct training for new team members and mentor them during their initial period.

• Client handling for its Health & Welfare requirements.
• Requirement based report creation
• Worked on time-sensitive projects, collaboration with teams based out of other worldwide office locations to analyze quantitative and/or qualitative data
• Regular Interaction with client on process improvements and updates
• Training conducted for new hires and done mentorship during their OJT
• Gathered, organized and input information into digital database
• Handled escalation in related to tool and worked on process enhancement on basis of RCA

• Handling ITIL team as coordinator.
• Streamline and Re-engineer process and recommended easy fix for consistence performance
• Worked towards creating, maintaining and modifying system IDs, access & password management for employees of Whirlpool across INDIA, North America & Australia using platforms like AS 400, LDAP, Mainframe, Lotus Notes etc.
• Regular Interaction with client on process improvements and updates
• Creating and updating knowledge database for service desk.
• Provide process training (Technical & Non-Tech).
• Chase tickets created by different desks to get them meet various SLAs.
• Responsible for providing end to end solutions and deliver high quality deliverable.