Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Affiliations
Accomplishments
Languages
Hobbies and Interests
Favourite Quotes
Timeline
Generic

RAHUL KATARIA

Pimpri

Summary

Results-driven Senior Operations Associate at WNS with expertise in annuity processing and quality audits. Proven ability to enhance client communication and manage service level agreements effectively. Recognized for problem-solving skills and attention to detail, ensuring timely processing and compliance in high-demand environments.

Overview

5
5
years of professional experience

Work History

Senior Operations Associate

WNS
Pune
09.2023 - Current
  • Established annuity setups for policyholders to ensure timely processing.
  • Managed demands from NASA and FA to fulfill client requirements.
  • Conducted monthly quality audits to evaluate team performance and compliance.
  • Executed outbound calls to ceding schemes for necessary information, facilitating prompt annuity setups.
  • Distributed meeting minutes via email to team members post-management sessions.
  • Oversaw hold queue management and communicated status updates to the team via email.
  • Provided floor support for team members during SME absence, addressing queries effectively.

Service Desk Analyst

TransPerfect
Pune
06.2022 - 02.2023
  • Assigned tickets to available SDA’s in real-time, ensuring efficient workload distribution.
  • Managed ticket resolution, driving closure within required SLA.
  • Monitored Manage Engine for newly allocated tickets to maintain operational flow.
  • Prepared and attached monthly reports to tickets, summarizing status for clients.
  • Forwarded non-SDA scope tickets to Solution Engineering Team for further action.
  • Created internal rooms within Trial Interactive upon ticket requests.
  • Revoked access for users who departed organization and invited new users into TI environment.

Customer Service Advisor

Concentrix
Pune
09.2020 - 06.2022
  • Blended email, chat, and voice processes to enhance customer support efficiency.
  • Activated monthly bundles for customers and promoted self-service options.
  • Delivered basic troubleshooting for mobile data issues affecting customers.
  • Informed customers about EU roaming surcharges during overseas travel.
  • Provided timely updates regarding complaints raised by customers.

Education

TYBCBI (Bachelor of Commerce In Banking & Insurance)) - B.com

SEVA SADAN COLLEGE
Mumbai
01.2018

H.S.C - COMMERCE

R.K.T COLLEGE
Mumbai
01.2014

S.S.C -

JHULELAL TRUST SCHOOL
Mumbai
01.2012

Skills

  • Microsoft Windows operating systems
  • CFA and DPW software
  • Financial accounting
  • Data processing
  • Annuity processing
  • Service level agreement management
  • Client communication
  • Quality audits
  • Ticket resolution
  • Customer service
  • Problem solving
  • Attention to detail
  • Communication skills
  • Deadline management
  • Team collaboration

PERSONAL INFORMATION

  • Date of birth: 10/13/1996
  • Permanent address: HB Block No. 2/3, second floor, near Deep Auto-Mobiles, Vaishnodevi Mandir Road, Pimpri-Pune 411017
  • Nationality: Indian
  • Marital status: unmarried

Affiliations

  • Received the client appreciation for the calls made to the ceding scheme
  • The client was really impressed with the way I was able to explain the ceding scheme, what information was needed from them, without confusing them in the first place

Accomplishments

  • I got rewarded with £10 for the excellent performance on the outbound calls made to the ceding scheme
  • Got rewarded Rs 800 for the impressive work done in November 2024

Languages

Sindhi,
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Marathi
Beginner (A1)
A1

Hobbies and Interests

Reading books

Playing games

Listening to music

Binge-watching web series and movies without breaking a sweat, an ideal movie partner

Foodie

Favourite Quotes

  • Let your work do the talking
  • No guts, no glory; there is no fun in victory without some fury

Timeline

Senior Operations Associate

WNS
09.2023 - Current

Service Desk Analyst

TransPerfect
06.2022 - 02.2023

Customer Service Advisor

Concentrix
09.2020 - 06.2022

TYBCBI (Bachelor of Commerce In Banking & Insurance)) - B.com

SEVA SADAN COLLEGE

H.S.C - COMMERCE

R.K.T COLLEGE

S.S.C -

JHULELAL TRUST SCHOOL

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