RAHUL KHICHI
Project Manager
Ahmedabad
Summary
Highly motivated and results-oriented professional with 7+ years of experience in market research, business development, and quality assurance. Proven track record of exceeding client expectations through successful project delivery, building strong relationships, and fostering high-performing teams. Adept at leading 100+ end-to-end market research projects using CATI, CAWI, IDI, and Recruitment methodologies. Proven ability to independently manage complex projects, deliver quality insights, and maintain strong client relationships. Promoted to Project Manager after winning the Employee of the Year award at ActionEdge Research Services LLP. Skilled in Excel, SPSS, Decipher (basic), with excellent communication and leadership capabilities.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Project Manager
ActionEdge Research Services LLP
12.2024 - Current
- Managed 100+ market research projects from RFQ to final delivery.
- Implemented methodologies including CATI, CAWI, IDI, and Recruitments.
- Led client communication, data quality assurance, and survey programming.
- Maintained 100% on-time delivery and accuracy across multiple sectors.
- Handled solo projects without coordinator support.
- Tools used: Excel, SPSS, Decipher (basic).
- Received Employee of the Year award before promotion.
Project Coordinator
ActionEdge Research Services LLP
06.2022 - 12.2024
- Managed 100+ market research projects from RFQ to final delivery.
- Implemented methodologies including CATI, CAWI, IDI, and Recruitments.
- Led client communication, data quality assurance, and survey programming.
- Maintained 100% on-time delivery and accuracy across multiple sectors.
- Handled solo projects without coordinator support.
- Tools used: Excel, SPSS, Decipher (basic).
- Received Employee of the Year award before promotion.
Business Development Associate
BYJU’S (Think & Learn Pvt. Ltd.)
08.2021 - 05.2022
- Used a consultative sales approach to onboard and retain BYJU’S app users.
- Customized learning plans for students and parents, increasing conversions.
Business Development Associate – Trainee
BYJU’S (Think & Learn Pvt. Ltd.)
06.2021 - 08.2021
- Used a consultative sales approach to onboard and retain BYJU’S app users.
- Customized learning plans for students and parents, increasing conversions.
Senior Quality Analyst
Justdial Limited
06.2018 - 05.2021
- Started as Information Retrieval Officer, handling inbound customer queries.
- Promoted to Subject Matter Expert (SME) for process and product training.
- As Senior Quality Analyst, monitored agent calls and handled escalations.
- Worked closely with training teams to improve new hire performance.
Subject Matter Expert
Justdial Limited
01.2018 - 06.2018
- Promoted to Subject Matter Expert (SME) for process and product training.
Information Retrieval Officer
Justdial Limited
05.2017 - 12.2017
- Started as Information Retrieval Officer, handling inbound customer queries.
Education
Bachelor of Commerce -
Gujarat University
Ahmedabad, GujaratSkills
Websites
Certification
Project Management – CAPM
Interests
Team Sports
Swimming
Chess
Preferred Location
India
Technical Tools
- Microsoft Excel
- SPSS
- Decipher
- Google Workspace
- Zoom
- Microsoft Teams
- Email CRM Platforms
Timeline
Project Manager
ActionEdge Research Services LLP
12.2024 - Current
Project Coordinator
ActionEdge Research Services LLP
06.2022 - 12.2024
Business Development Associate
BYJU’S (Think & Learn Pvt. Ltd.)
08.2021 - 05.2022
Business Development Associate – Trainee
BYJU’S (Think & Learn Pvt. Ltd.)
06.2021 - 08.2021
Senior Quality Analyst
Justdial Limited
06.2018 - 05.2021
Subject Matter Expert
Justdial Limited
01.2018 - 06.2018
Information Retrieval Officer
Justdial Limited
05.2017 - 12.2017
Bachelor of Commerce -
Gujarat University
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