Rahul Khude
Summary
Dynamic professional with extensive experience at ADP and WNS Global Services, excelling in payroll support and complex claims management. Proven leadership in mentoring teams and enhancing client experiences through analytical decision-making. Expertise in payroll systems and insurance regulations, driving compliance and efficiency in high-stakes environments.
Overview
6
6
years of professional experience
Work History
Sr. Customer Service Representative
ADP
08.2023 - Current
- Delivered expert-level payroll support to ADP clients, managing inquiries related to payroll processing, tax withholdings, and compliance with federal and state labor laws.
- Provided guidance on ADP payroll software functionalities (e.g.Workforce Now), troubleshooting issues and educating clients on system usage and best practices.
- Supported multi-state payroll compliance, staying updated on U.S. tax laws, wage regulations, and ADP’s proprietary systems.
- Liaised with internal teams (technical support, tax services, benefits) to resolve complex payroll issues, ensuring a seamless client experience.
- Part of the Business Intelligence team to analyze data and come up with ideas and innovations in the tool to improve client experience.
- Mentoring new hires and being a part of the tier 2 team for complex payroll queries. Providing floor support as and when required.
Sr. Claims Advisor
WNS Global Services
09.2019 - 08.2023
- Handled complex motor insurance claims from first notification of loss (FNOL) to resolution, ensuring fair, timely, and compliant outcomes for policyholders and third parties.
- Assessed liability, gathered supporting documentation, and conducted investigations to make informed claims decisions in line with UK insurance regulations and internal policies.
- Liaised with solicitors, loss adjusters, repair networks, and other third-party stakeholders to progress claims efficiently and cost-effectively.
- Mentored and supported junior claims handlers, providing guidance on claims procedures, negotiation strategies, and best practices.
Education
Bachelor of Computer Applications -
YCMOU
Pune07-2024
Diploma in Mechanical Engineering -
MIT
Pune06-2015
Skills
- Insurance Knowledge & Technical Expertise
- Decision-Making & Analytical Skills
- Payroll System Skills
- Leadership & Mentoring
Timeline
Sr. Customer Service Representative
ADP
08.2023 - Current
Sr. Claims Advisor
WNS Global Services
09.2019 - 08.2023
Bachelor of Computer Applications -
YCMOU
Diploma in Mechanical Engineering -
MIT
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