Summary
Overview
Work History
Education
Skills
Timeline
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Rahul Khude

Summary

Dynamic professional with extensive experience at ADP and WNS Global Services, excelling in payroll support and complex claims management. Proven leadership in mentoring teams and enhancing client experiences through analytical decision-making. Expertise in payroll systems and insurance regulations, driving compliance and efficiency in high-stakes environments.

Overview

6
6
years of professional experience

Work History

Sr. Customer Service Representative

ADP
08.2023 - Current
  • Delivered expert-level payroll support to ADP clients, managing inquiries related to payroll processing, tax withholdings, and compliance with federal and state labor laws.
  • Provided guidance on ADP payroll software functionalities (e.g.Workforce Now), troubleshooting issues and educating clients on system usage and best practices.
  • Supported multi-state payroll compliance, staying updated on U.S. tax laws, wage regulations, and ADP’s proprietary systems.
  • Liaised with internal teams (technical support, tax services, benefits) to resolve complex payroll issues, ensuring a seamless client experience.
  • Part of the Business Intelligence team to analyze data and come up with ideas and innovations in the tool to improve client experience.
  • Mentoring new hires and being a part of the tier 2 team for complex payroll queries. Providing floor support as and when required.

Sr. Claims Advisor

WNS Global Services
09.2019 - 08.2023
  • Handled complex motor insurance claims from first notification of loss (FNOL) to resolution, ensuring fair, timely, and compliant outcomes for policyholders and third parties.
  • Assessed liability, gathered supporting documentation, and conducted investigations to make informed claims decisions in line with UK insurance regulations and internal policies.
  • Liaised with solicitors, loss adjusters, repair networks, and other third-party stakeholders to progress claims efficiently and cost-effectively.
  • Mentored and supported junior claims handlers, providing guidance on claims procedures, negotiation strategies, and best practices.

Education

Bachelor of Computer Applications -

YCMOU
Pune
07-2024

Diploma in Mechanical Engineering -

MIT
Pune
06-2015

Skills

  • Insurance Knowledge & Technical Expertise
  • Decision-Making & Analytical Skills
  • Payroll System Skills
  • Leadership & Mentoring

Timeline

Sr. Customer Service Representative

ADP
08.2023 - Current

Sr. Claims Advisor

WNS Global Services
09.2019 - 08.2023

Bachelor of Computer Applications -

YCMOU

Diploma in Mechanical Engineering -

MIT

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Rahul Khude