Rahul Kishor Dudhmal
Pune
Summary
I am actively seeking a stimulating opportunity as a Technical Support Specialist within a dynamic organization, aiming to leverage my extensive Ten-years tenure in technical support, customer service, and IT professional roles. My expertise encompasses Windows administration, VMware administration, and Azure administration, along with technical billing, contract review, credential management, and overseeing project installations. I am dedicated to utilizing my proficiency to enhance operational efficiency and deliver exceptional service. Eager to contribute to the growth and success of a renowned company, I am committed to deploying my comprehensive skill set and wealth of experience. I am poised to deliver substantial contributions while continually advancing my professional trajectory. My fervor for excellence and continuous improvement drives my pursuit of a rewarding role where I can make a meaningful impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Support Engineer
Infinite Computer Solutions
08.2024 - Current
- Azure Active directory, Installation of Azure AD connect, difference type of synchronization in Azure active directory
- Hands on experience with office Pro plus 365 Portal. Create/deleted users, white listed email addresses, Delegated Permissions, Identity Protection, MFA, PIM, RBAC, Automation. Integrated Azure Active directory with On-premise AD.
- Operational support and problem resolution for a large complex cloud computing environment in Azure, configured email client with office 365 email address, configured mobile phone mobile phones with email client, Shared calendars and troubleshoot issue related to sharing, experience with office 365 pro Plus troubleshooting issue.
- Employed PowerShell scripts to automate administrative activities for enhanced productivity
- Microsoft Intune administrator and Consolidate access Policies with Multi-factor Authentication.
- Managing Intune portal and M365 portal as well as AADS Entra Portal, enable automatic enrolment .ADMX template.
- Rename device from intune portal. Locate device. Collect diagnostic log files. Device registration information.
- Creating user and Group with assigned membership and dynamic membership. bulk users and bulk groups , Group policy analytics. Configure windows update policy, Windows defender antivirus policy, Disk encryption , Firewall policy.
- On Board enrolled devices into security portal. Microsoft recommended baseline. account protection, Conditional access.
- Windows Autopilot on existing device. SCCM co-management, customize company portal, android device enrollment overview
Associate Consultant
Yashi Technologies Pvt. Ltd.
06.2021 - 08.2024
- Configuration and management of Windows Server versions 2008 R2, 2012 R2, 2016, and 2019.
- Installation and configuration of Active Directory, DNS, DHCP, DFS, and Group Policy.
- Active Directory user management, including role groups, permission groups, OU management, and group policy management. Active Directory Migration on Windows Environment
- Configuration and troubleshooting of Windows-based Manage all Active Directory Users.
- Management of service accounts, role groups, and permission groups on Windows servers.
- Deployment, configuration, and maintenance of various versions of Windows Server operating systems.
- Utilization of scripting languages, such as PowerShell, for automation of routine tasks.
- Generation and presentation of reports on system performance, security vulnerabilities, and compliance status. Monitoring Servers CPU, Disk space & Memory usage.
- Active Directory Migration on Windows Environment , Application Support and administration through IIS
- Active Directory Replication monitoring and regular health checks to be performed.
- Responsible for Windows Server of System State & Bare metal Backup
- CLIENT SITES: BHTC India Pvt. Ltd. - 06/2021 to 06/2022 , Tetra Pak India Pvt. Ltd. - 11/2022 to 05/2024
Windows System Administrator
New Vision Software Pvt. Ltd.
06.2020 - 05.2021
- Experienced in Active Directory user management and access management, including role groups, permission groups, OU management, and group policy management.
- Configured and troubleshooted Windows-based failover clusters.
- Extensive exposure to Windows Server OS and RDP troubleshooting.
- Managed service accounts, role groups, and permission groups on Windows servers.
- Deployed, configured, and maintained various versions of Windows Server operating systems.
- Utilized scripting languages (e.g., PowerShell) to automate routine tasks.
- Generated and presented reports on system performance, security vulnerabilities, and compliance status.
- Collaborated with cross-functional teams for project planning, implementation, and troubleshooting.
- Provided technical guidance and mentorship to junior administrators.
- Diagnosed and resolved complex technical issues related to Windows servers and applications.
- Managed Windows Servers Infrastructure for multiple customers.
- Collaborated with other teams or departments to support various projects and provide technical expertise.
- Developed and tested disaster recovery plans to ensure data protection and business continuity.
- Collaborated with vendors for product support, troubleshooting, and resource acquisition.
- Resolution of client server, desktop, and network issues in a timely manner.
- Planning and implementation of firewall appliance, switch, and wireless controller refreshes.
- Planning and implementation of group policies on workstations and servers to enhance security and control.
- Expertise in PowerShell, including version upgrades, child items, and exporting multiple share folder permissions to CSV format.
- Handling variables, data types, and error handling in PowerShell.
- Planning and implementation of Symantec Endpoint Protection upgrade projects.
- Configuration of RAID, including different RAID levels, DNS, DHCP, Active Directory, and Hyper-V server.
- Creation and management of Hyper-V machines, including understanding Hyper-V and its partitions.
- Active Directory creation, user management, password resetting, and group policy management.
- Planning and implementation of System Center Configuration Manager hierarchy and site system roles.
- Troubleshooting patch failures and fixing issues.
- Management of FSMO roles, global catalog, and various profiles.
- Data backup management and monitoring using Symantec Net Backup.
- Backup upload and download on cloud platforms, and management of printer servers and network printers.
- Management of Hyper-V, Hyper-V Replica, and virtual machines.
- ITIL process ticketing tool ServiceNow usage.
- VMware virtual environment management, including VCSA and ESXi host installation (versions 6.x to 7.x).
- Working experience with Windows 2012 to 2022 physical and virtual server installation, configuration, and troubleshooting.
- Experience with HP, Lenovo, and CISCO ILO firmware updates.
- Working in regulated environments with an understanding of quality protocols for new services and service updates, including security patches.
- Implementation of PowerShell automation for bulk VM operations, server shutdown, new VM builds, and MS Failover cluster management on remote servers.
- Preparation and management of VMware Update Manager (VUM) and Lifecycle management, including manual patching and compliance.
- Configuration and troubleshooting of vMotion.
- Knowledge of configuring standard vSwitches and distributed vSwitches at host and vCenter levels.
- CSR generation for bulk ESXi host SSL requests and VM template compliance management.
- Creation and deletion of snapshots on remote VMs using PowerShell scripts before patching and VMware tools.
- Planning and implementation of ESXi host OS upgrades and patching, including manual troubleshooting when necessary.
- Deployment of VMs through templates and cloning of virtual machines.
- Experience in building or upgrading new physical servers.
- Creation and management of VMware clusters with HA and DRS.
- Monitoring and management of ESXi server performance and virtual machines in virtual center servers for HA, DRS, and vMotion.
System Administrator
Opt IT Technologies Pvt. Ltd.
07.2019 - 05.2020
- Extensive experience in the installation and configuration of Active Directory, DNS, DHCP, DFS, and Group Policy (GP).
- Proficient in AD user management and access management, including role groups, permission groups, OU management, and group policy management.
- Configured and troubleshooted Windows-based failover clusters.
- Strong exposure to Windows Server OS and RDP troubleshooting.
- Managed service accounts, role groups, and permission groups on Windows servers.
- Deployed, configured, and maintained various versions of Windows Server operating systems.
- Utilized scripting languages (e.g., PowerShell) to automate routine tasks.
- Generated and presented reports on system performance, security vulnerabilities, and compliance status.
- Collaborated with cross-functional teams for project planning, implementation, and troubleshooting.
- Provided technical guidance and mentorship to junior administrators.
- Diagnosed and resolved complex technical issues related to Windows servers and applications.
- Managed Windows Servers Infrastructure for multiple customers.
- Collaborated with other teams or departments to support various projects and provide technical expertise.
- Developed and tested disaster recovery plans to ensure data protection and business continuity in case of system failures or disasters.
- Collaborated with vendors for product support, troubleshooting, and resource acquisition.
- Worked with team leads to develop best practices for system administrators to efficiently support servers and provide after-hour support.
- Ensured timely resolution of client server, desktop, and network issues.
- Planned and implemented refreshes on firewall appliances, switches, and wireless controllers.
- Planned and implemented group policies on workstations and servers to provide a more secure and controlled environment.
- CLIENT SITE: BARCLAYS , 07/2019 - 05/2020
Networking Engineer
P-Square Sales and Services
07.2017 - 03.2019
- Oversee and manage the configuration and operation of switches and hubs, ensuring optimal network performance.
- Demonstrate advanced proficiency in TCP/IP and UDP protocols, as well as a deep understanding of the OSI Model and its seven layers.
- Configure diverse routing protocols, including STATIC, RIP, EIGRP, OSPF, and BGP, and implement the Hot Standby Router Protocol (HSRP) for enhanced network reliability.
- Exhibit expertise in the Spanning Tree Protocol, including associated terms and port states, ensuring efficient network traffic management.
- Master the configuration and management of Switching VLANs and the VLAN Trunking Protocol (VTP), as well as proficiently handle Catalyst Switches 2960.
- Possess a strong understanding of bridging and switching concepts within LAN technologies, including Ethernet, Fast Ethernet, Gigabit Ethernet, and 10 Gigabyte Ethernet.
- Showcase comprehensive knowledge and practical skills in implementing and managing various LAN technologies for optimal network performance and reliability.
Sr. Customer Support
VDA Info Solution Pvt. Ltd.
04.2015 - 06.2017
- Served as a key member of the Data Centre support team, providing comprehensive assistance to ensure seamless operations.
- Addressed and resolved technical issues promptly, ensuring the smooth functioning of data center activities.
- Managed and maintained the data center infrastructure, optimizing performance and reliability.
- Collaborated with cross-functional teams to deliver efficient and effective support services.
- Maintained detailed documentation of data center operations and issue resolution processes, ensuring transparency and accountability.
- Fostered positive client relationships with TATA MOTORS LIMITED, aligning services with client needs and ensuring satisfaction.
- Contributed to continuous improvement initiatives, enhancing data center performance and operational efficiency.
- CLIENT SITES: MAHLE BEHR INDIA & TATA MOTOR LTD. (PUNE)
Desktop Support Engineer
Orient Technology LMT
11.2013 - 11.2014
- Proficient in installing operating systems, including Windows XP, Vista, 7, 8, and 10.
- Experienced in Windows OS maintenance, dual booting, upgrades, updates, and troubleshooting.
- Skilled in disk management and partition management.
- Expertise in network printer installation and troubleshooting, as well as USB printer installation and USB port configuration.
- Configured Lotus Notes and MS Outlook, including email data backups.
- Installed and updated antivirus software, implemented USB and site blocking, and performed antivirus scans.
- Knowledgeable in basic networking, drive mapping, folder sharing, TCP/IP configuration, internet link maintenance, wireless networking, and networking in domain environments.
- Experienced in cabling, patching, IO box connections, and LAN troubleshooting.
- Configured NAS boxes on Windows servers and performed data backups for all users
- Managed inventory and wander management, sending monthly reports to managers.
- Installed and configured peripherals, components, and drivers.
- Installed software and applications according to user standards.
- Configured and troubleshooted desktops, laptops, and servers.
- Possesses excellent troubleshooting skills for complex software and hardware problems.
- Strong technical expertise and knowledge of the IT industry.
- Provided technical support and training to users.
- Trained end users on hardware functions and the usage of new software applications.
- Familiar with FAT and NTFS file systems, serial ports, and parallel ports.
- Worked with platforms including Windows XP, Vista, 7, 8.1, and 10.
- Experienced with domain and workgroup configurations, as well as PST and OST file management.
Education
High School -
H.S.C - undefined
B.Com - undefined
Skills
- Expert Technical Knowledge
- Scripting and Automation
- Problem-Solving Abilities
- Collaborative Team Player
- Disaster Recovery and Business Continuity
- Vendor Management
- Project Management
- Regulatory Compliance
Certification
- Microsoft Certified Solutions Associate (MCSA): Demonstrated proficiency in Microsoft solutions and technologies through certification.
- Microsoft Certified Solutions Expert (MCSE): Achieved certification as an expert in designing and implementing Microsoft solutions.
- Azure 104 Administrator: Certified as an Azure Administrator, showcasing expertise in Microsoft Azure cloud services.
- VMware Administrator (6.0, 7.0): Certified as a VMware Administrator for versions 6.0 and 7.0, demonstrating virtualization expertise.
- Microsoft Intune MDM & MAM Administrator
LANGUAGES
English
Hindi
Marathi
Timeline
Senior Support Engineer
Infinite Computer Solutions
08.2024 - Current
Associate Consultant
Yashi Technologies Pvt. Ltd.
06.2021 - 08.2024
Windows System Administrator
New Vision Software Pvt. Ltd.
06.2020 - 05.2021
System Administrator
Opt IT Technologies Pvt. Ltd.
07.2019 - 05.2020
Networking Engineer
P-Square Sales and Services
07.2017 - 03.2019
Sr. Customer Support
VDA Info Solution Pvt. Ltd.
04.2015 - 06.2017
Desktop Support Engineer
Orient Technology LMT
11.2013 - 11.2014
H.S.C - undefined
B.Com - undefined
High School -
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