RAHUL KOCHHAR
New Delhi
Summary
Proven leader in telecom and customer service sectors, adept at revenue assurance and project management, with a track record of enhancing operational efficiency at Tata Communications Ltd. Excelled in cross-functional teamwork and customer management, ensuring over $3 million in SME support and significant process improvements.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Valueonshore Advisors Pvt. Ltd.
Gurgaon
04.2021 - Current
- Taking care of the complete revenue assurance process for the ADI and AVPN (data and voice services) of the U.S.-based telecom giant, AT&T.
- Leading the team for SME support in costing for over $3 million.
- Solely responsible for manual and non-manual bill triggers for the entire AP region for AT&T (all new and MACD orders).
- Cost and revenue reconciliation to identify the gap, which is under P&L activity (primary task)
- Managing communications and the flow of information to and from the team so that individual team members are kept informed of, and are aligned to, unit, group, branch, and department initiatives, objectives, and priorities
- Providing clear leadership and direction around day-to-day management of the team's work
- Active participation in purchase requisition and PO creation for sales V.P.s.
- Tracking invoices through aging and unpaid invoice analysis, and ensuring that invoices get paid on time.
- Task distribution and assignments to the team of eight members.
- GECEP/SFDC's validation under RAP activity to validate the billing from the signed contracts.
- Backup Planning: Ensuring that there are at least two backups for every activity to fulfill BCP.
- Doing FBR and LBR for the different customers to find out the gaps or all stuff.
- Dashboard - Preparing management operations and SLA dashboards monthly, and also preparing overdue invoices dashboards for all entities on a weekly basis.
- Customer management: handling all queries from clients, and taking calls on a weekly basis.
- SOPs and all business documents are being updated.
- Ensuring that SOPs are updated on a quarterly basis.
- Process Improvement: Focusing on process improvement to stabilize and streamline the process.
- Queries Handling: Resolving all the queries received from internal and external stakeholders daily.
Executive
Tata Communications Ltd
Delhi
08.2020 - 04.2021
- Top performer for the Global Termination Desk, with global revenue worth $12 million
- Responsible for handling the centralized Termination Desk for the India-International region
- Validate all customer emails that are received at the terminations desk
- Allocate the cases to the respective members to process in the system
- Multiple reports are prepared (rework/termination opportunities, creation/pending opportunity to create)
- Highly focused on rework to avoid any delay in termination, or revenue leakage
- Experience working with the sales support function for end-to-end responsibility of order login for assigned accounts
- This gives an in-depth idea about each aspect, i.e., feasibility, network capex, and customer-allocated capex
- Offer price, list price, discount applicable, etc
- Liaise with the customer directly for small run-rate business, like local loop, NLD, etc
- For a select few large accounts, like Sify, where the rate card is agreed
- Handhold customer commercial requests with sales, feasibility, and CDA for all large capacity requests out of the rate card
- I received positive references and feedback from all large customers about my work
- Preparation and validation of order packages for India and international regions, as per the adhered checklist
- Validate the commercials in feasibility for the off-net last mile
- Order Logging Management Team (Dept
- OFG North) Checking and entering the orders in the system, intimating finance for pre- and post-billing for the links, and internally communicating with the other departments
- Providing sales and administrative support, involving efficient handling of top and confidential agreements
- Preparing monthly, weekly, or daily sales analysis for India and international regions
- Monitoring the trends and tracking the funnel of India and international orders on behalf of sales
- Reconciling customer inventory with sales, customers, and cross-functional team members in order to achieve accurate billing
- Facilitate the sales team with customer inventory to understand the customer's status
- Preparation of various reports to meet management and customer needs on a timely basis
- Preparing commercials for the order package in consensus with sales
- Coordinating with a cross-functional team to ensure smooth login of orders and 100% closure on a monthly basis
- Resolving the issues for circuits that have ceased or are on hold in the system on behalf of account managers, and following up on the circuits on hold in the system with sales and the SPOC for handling cases of cessation from the Program Manager, and getting it logged in the system
- Acting as the SPOC for various cross-functional projects, UATs, and UBRs in order to achieve business objectives
- To attend workshops and provide input in the user-based request to IT for system development
- To conduct training for the internal team members and customers on the new system updates
- Coordination with the customer to resolve their requirements, issues, and disputes via email, phone, meetings, etc
Sales Support, Order Validation Executive
Lobo Staffing
Delhi
09.2014 - 08.2020
- The India region order was logged in the system after validation as per the checklist for the circuit ID generated in the Viznet portal
- All related documents were uploaded in the DMS (Database Management System) after the circuit ID creation for commissioning and billing purposes
- Track and send a hard copy of the originals and legal documents to the Pune HUB
- After the completion of related tasks and schedules by the program manager, we commissioned the circuit in the system to start the billing
Sr. Customer Care Executive (Retention Dep't.)
Airtel Broadband
Delhi
11.2010 - 08.2014
- Handling critical issues for Level 1
- Closing all deviations and tickets on complaints and approvals, and making sure all rejections are cleared on the same day
- Coordinating on various activities in the Voice Process
Customer Care Executive (Inbound Process)
MPHASIS
Noida
01.2008 - 12.2008
Education
BCA -
Chaudhary Charan Singh University
Meerut01.2025
Senior Secondary -
CBSE
Delhi01.2004
Secondary -
CBSE
Delhi01.2002
Skills
- Order to Cash
- Revenue assurance
- Invoice processing
- Billing and dispute management
- Bill processing
- Billing processing
- Contract Management
- Order Management
- Team Management
- Telecom Analyst
- Cross-functional teamwork
- Supply Chain Management
- Customer management
- Project Management
- Project Coordination
- MS Office 365
- Preparing reports
Accomplishments
- Was appreciated for the highest cost saving/ avoidance $2.87m (YTD)
- Awarded by Start of the Month and Process Champion by AT&T various times
- Awarded by TCL for excellent performance
- Appreciation mails received from boss and cross-functional managers for excellent performance
Hobbies and Interests
- Cricket
- Reading Books
- Listening to Songs
Languages
- Hindi, C2
- English, C2
- Punjabi, C1
Personal Information
- Date of Birth: 11/21/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
Valueonshore Advisors Pvt. Ltd.
04.2021 - Current
Executive
Tata Communications Ltd
08.2020 - 04.2021
Sales Support, Order Validation Executive
Lobo Staffing
09.2014 - 08.2020
Sr. Customer Care Executive (Retention Dep't.)
Airtel Broadband
11.2010 - 08.2014
Customer Care Executive (Inbound Process)
MPHASIS
01.2008 - 12.2008
BCA -
Chaudhary Charan Singh University
Senior Secondary -
CBSE
Secondary -
CBSE
Similar Profiles
Pavan KumarPavan Kumar
Assistant Manager-Financial Advisory & Accounting Services at Valueonshore Advisors Services Pvt LtdAssistant Manager-Financial Advisory & Accounting Services at Valueonshore Advisors Services Pvt Ltd
Pushpender NegiPushpender Negi
Senior Associate/Account Manager, Inside Sales at ValueOnShore Advisors / AT&TSenior Associate/Account Manager, Inside Sales at ValueOnShore Advisors / AT&T
Pratyush AroraPratyush Arora
Intern (Business Development) at Valueonshore AdvisorsIntern (Business Development) at Valueonshore Advisors