RAHUL K P
Rajithalayam Cherukallayi Mahe
Summary
Experienced in IT department with over 2 years of experience in the Banking sector- IT Department, focusing on branch support, data analysis, process improvement, and resolving complaints. Skilled in managing IT
operations, collaborating with cross-functional teams, and finding solutions that meet business needs. Strong
background in handling stakeholders, managing vendors, ensuring audit compliance, and improving business
processes. Known for leadership, organizational skills, problem-solving, and results-driven approach
Overview
4
4
years of professional experience
Work History
Residential Engineer
Bank of india zonal office
Kochi
03.2023 - Current
- Led the IT department of BANK OF INDIA supporting 64 branches and other administrative offices across Kerala for over 2 years, ensuring efficient IT operations and seamless service delivery.
- Acted as a key liaison between branches and Head Office, aligning technology solutions with business objectives and operational needs.
- Collaborated with cross-functional teams to address branch-level IT concerns promptly, minimizing disruptions and improving service efficiency.
- Analyzed operational workflows using Excel and other tools to optimize processes, reduce downtime, and assess business requirements and process flows for IT projects.
- Supported IT initiatives such as biometric software upgrades, Finacle migration (Version 7 to 10), and mobile banking app rollouts, collaborating with stakeholders and IT teams to define system requirements and ensure smooth implementation.
- Used SQL and Excel for data analysis to generate reports, monitor IT performance, and support data-driven decision-making.
- Provided endpoint support for Core Banking Systems (CBS),ensuring systems met business requirements and conducted training for branch users.
- In addition to above responsibilities, ensured compliance with regulatory standards and closed Information Systems Audits of branches and administrative offices.
- Managed hardware Assets, planning, and utilization,applying forecasting techniques to allocate IT resources efficiently.
- Researched feasibility, design or performance of components or systems.
- Documented all engineering activities according to established procedures.
- Created accurate documenting in technical manuals (SOP).
Residential Engineer
Armtech computer pvt Ltd
Kochi
03.2023 - Current
- Advised customers on use of products or services.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Created accurate project specifications, documenting in technical manuals.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Coordinated activities with suppliers, contractors or other departments.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Completed regulatory documents concerning safety issues.
- Analyzed design or requirement information for equipment or systems.
- Researched feasibility, design or performance of components or systems.
- Avoided data loss by creating back-ups of programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Software Support Engineer
XENIA
01.2021 - 01.2022
- Evaluated software or hardware to recommend improvements or upgrades.
- Conducted regular system maintenance and updates to prevent potential issues.
- Analyzed, diagnosed, troubleshot and resolved customer inquiries via phone or email.
- Coordinated with vendors and suppliers to resolve hardware and software issues.
- Maintained positive customer relationships by demonstrating excellent customer service skills.
- Provided technical support for software and hardware related issues.
- Provided remote troubleshooting and support for software and hardware problems.
Education
Python Programming - Computer Programming
Inmakes infotech
Vytila Kochi12.2022
Diploma in Computer Engineering and Cloud Computing - Computer Programming
NTTF
Banglore12.2020
HIGHER SECONDARY - Computer Commerce
National Institute of Open Schooling
12.2021
SSLC -
J N G H S School
Mahe03.2015
Skills
- Python
- Java
- Programming
- Software Support
- Hardware Support
- Networking
- Desktop Support
- Technical Support
- Cloud Computing
- Technical reporting
- System monitoring
- Technical specifications
- Active directory
- Hardware troubleshooting
- Remote Access
- Technical support
- Software installation
- Desktop troubleshooting
- Mobile device management
- Diagnosing issues
- Offboarding and onboarding
- Disaster recovery
- Network troubleshooting
- Infrastructure upgrading
- New program installations
- Technical solution development
- Vendor coordination
- User management
- Device configuration
- Banking domain knowledge
- Access control
- Remote support management
Additionalinformation - Achievementsandawards
- CCNA Routing and Switching Certificate
- CISCO Certification
- NSDC Component Preparation Operator
Hobbies and Interests
IT infrastructure
Languages
Malayalam
First Language
English
Proficient
C2
Tamil
Intermediate
B1
Hindi
Elementary
A2
Timeline
Residential Engineer
Bank of india zonal office
03.2023 - Current
Residential Engineer
Armtech computer pvt Ltd
03.2023 - Current
Software Support Engineer
XENIA
01.2021 - 01.2022
Python Programming - Computer Programming
Inmakes infotech
Diploma in Computer Engineering and Cloud Computing - Computer Programming
NTTF
HIGHER SECONDARY - Computer Commerce
National Institute of Open Schooling
SSLC -
J N G H S School
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