RAHUL K S

Systems and Network Administration

• Managed and maintained physical and virtual servers in both Windows and Linux environments.
• Monitored overall network performance, conducted troubleshooting, and ensured consistent system uptime.
• Configured and supported LAN, WAN, VPNs, firewalls, and other network components.
• Administered secure user access using Active Directory, Group Policy, and role-based permissions.

Security and Compliance

• Implemented cybersecurity measures including antivirus, endpoint protection, and firewall configurations.
• Performed regular system audits and maintained reliable backup and recovery protocols.

Cloud and Virtualization

• Administered Microsoft 365, Azure, and AWS environments including user provisioning and service management.
• Deployed and maintained virtual machines using VMware, Hyper-V, and similar platforms.

User Support and Helpdesk

• Delivered technical support for hardware, software, and network-related issues across the organization.
• Created and maintained user manuals, troubleshooting guides, and internal documentation.
• Managed IT helpdesk systems to ensure timely and effective incident resolution.

Software and Patch Management

• Installed and configured enterprise software systems based on business requirements.
• Oversaw patch management for operating systems, applications, and other critical systems to maintain security and functionality.

IT Asset Management and Procurement.

• Tracked hardware and software assets, including desktops, laptops, mobile devices, and licenses.
• Coordinated procurement of IT infrastructure and services, managing vendor relationships and budgeting.

Technical Skills and Experience

Windows Server and IIS Administration

• Installed, configured, and managed Microsoft IIS on Windows Server (2012, 2016, 2019, 2022).
• Hosted websites, applications, and APIs while managing application pools, virtual directories, and bindings.
• Ensured security through implementation of SSL/TLS certificates.
• Monitored server health and application performance using tools such as Event Viewer and Performance Monitor.
• Troubleshot HTTP errors, app pool failures, and configuration mismatches using log analysis and diagnostics.

SQL Server Management

• Created and maintained SQL Server databases for various environments including development, testing, and production.
• Restored databases using full, differential, and transaction log backups.
• Managed database user accounts with appropriate access controls.
• Conducted regular backups and implemented robust recovery procedures.

FTP/SFTP Server Administration

• Installed and configured FTP/SFTP servers such as FileZilla Server.
• Enabled secure file transfers using FTPS (SSL) and SFTP (SSH).
• Managed user permissions and access rights based on organizational roles.
• Monitored FTP server activity and resolved permission, upload/download, and connectivity issues.
• Ensured performance and compliance through regular audits and log monitoring.

Plesk Server Administration

• Installed and configured the Plesk control panel on Windows servers.
• Managed hosting environments including domain setup, subdomains, and resource allocation.
• Performed regular maintenance and monitored CPU, memory, and disk usage through Plesk.

SendGrid Email Integration

• Configured and maintained SendGrid for reliable transactional and bulk email delivery.
• Set up DNS records (CNAME) for domain authentication to improve deliverability.
• Managed API keys, user roles, and IP whitelisting for secure integration.
• Monitored delivery performance, bounce rates, and spam reports using SendGrid dashboards.
• Provided internal support for email templates, campaigns, and issue resolution.