Rahul Kukreja
Operations
Kharar
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Senior Operations Manager
SWJG COLLABRATORY VENTURES PVT LTD (BEEPERMD)
Chandigarh, India
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager - Operations
Teleperformance
Mohali, India
06.2022 - 11.2022
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
Assistant Manager - Operations
Concentrix
Chandigarh, India
09.2021 - 06.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader - Operations
TelperformanceDIBS
03.2020 - 09.2021
- Handling a team of 25+ associates.
- Answerable for attrition, shrinkage, and client commitments.
- 1.3 years (from March 2020 to September 2021) of experience with Teleperformance DIBS.
- Role - Team Leader - Operations
- KRAs
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Lead - Operations
Concentrix Daksh India Pvt.Ltd.
09.2014 - 02.2020
- To meet all the agreed client SLA’s
- Prepare RCA
- Working with Excel reports and PowerPoint presentations
- To ensure smooth productivity
- Team handling
- Identifying the focus areas and conducting coaching and feedback sessions
- 4.5 years (From Sep 2014 to Feb 2020) of experience with Concentrix Daksh India Pvt.Ltd.
- Role - Lead - Operations
- KRAs
Education
Senior Secondary -
CBSE board in GMSSS-8 Chandigarh
Metric - undefined
CBSE Board in GMSSS - 23 Chandigarh
Bachelor of Arts - undefined
Vinayaka Mission University
01.2015
Skills
Operations management
KPI tracking
Employee coaching
Standard operating procedures
Operational excellence
Team building
Personal Competencies
- An ability to function at multi-disciplinary teams.
- An ability to communicate effectively.
- A team player, hardworking and professionally committed.
- A Determined and Focused person. I always endeavor to complete task that I undertake successfully and in time.
- Leadership qualities.
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief. Date: Signature: Rahul Kukreja
Timeline
Senior Operations Manager
SWJG COLLABRATORY VENTURES PVT LTD (BEEPERMD)
11.2022 - Current
Assistant Manager - Operations
Teleperformance
06.2022 - 11.2022
Assistant Manager - Operations
Concentrix
09.2021 - 06.2022
Team Leader - Operations
TelperformanceDIBS
03.2020 - 09.2021
Lead - Operations
Concentrix Daksh India Pvt.Ltd.
09.2014 - 02.2020
Metric - undefined
CBSE Board in GMSSS - 23 Chandigarh
Bachelor of Arts - undefined
Vinayaka Mission University
Senior Secondary -
CBSE board in GMSSS-8 Chandigarh