Rahul Kulkarni
Mumbai
Summary
Dynamic professional with a history of success in sales leadership, customer relationship management, and client success roles. Demonstrated ability to drive revenue growth, foster strong client connections, and exceed expectations. Skilled in team leadership, strategic planning, and delivering exceptional client experiences. Committed to driving results and maximizing client satisfaction.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Upgrad for Business
Mumbai
09.2023 - Current
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Strategically managed a portfolio of clients, ensuring their continued success and satisfaction with Upgrad's services.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Worked collaboratively and managed deadlines through project management.
- Facilitated collaboration with legal teams to finalize agreements and negotiate contract terms effectively.
Client Retention & Loyalty Program Manager
Saundh
Mumbai
02.2023 - 08.2024
- Analyzed customer data to identify trends and opportunities for upselling and cross-selling, and managed data across global customer touchpoints.
- Conducted regular meetings with store managers to identify their needs and develop strategies to increase customer footfall.
- Developed and implemented customer loyalty programs, resulting in increased customer retention rates.
- Collaborated with various internal departments to address customer concerns and improve overall customer experience.
- Handled customer complaints and coordinated with customer service team to facilitate resolutions.
- Provided recommendations to customers, ensuring positive shopping experience.
- Management and ownership of end-to-end email, WhatsApp & SMS broadcast campaigns to improve click through rates.
Account Manager - B2B Business Development
PurpleTutor
Mumbai
08.2021 - 02.2023
- Prepared sales presentations for clients showing success and credibility of products.
- Negotiated and closed long-term agreements with institutes across globe.
- Served as primary point of contact for schools, addressing inquiries, resolving issues, and providing ongoing account management services.
- Led contract negotiations and maintained clear communication channels to ensure smooth implementation and post-sale support.
Head of Business Development
PurpleTutor
Mumbai
03.2020 - 02.2023
- Hired and trained team of total 15 members.
- Drove team revenue totals by bringing in over 1Cr INR in sales; acquired 1050+ new customers.
- Engaged with customers to effectively build rapport and lasting relationships, ensuring 2.5x referrals and 90% retention.
- Implemented up-selling strategies by recommending product additions & discounts to boost revenue.
- Planned and implemented tutor recruitment & retention funnel, increased operational efficiency by 70%.
- Maintained customer records related to sales, returns, purchases, referrals and satisfaction score.
Sales Intern
LG Electronics
Mumbai
05.2019 - 06.2019
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Executed marketing plans to support new product launches and promotions.
- Provided product and technical support to customers.
- Generated reports to track sales activity and performance.
- Analyzed customer feedback and identified areas for improvement.
- Conducted market research to assess customer needs and preferences.
Education
MBA - Marketing
Dr. VN Bedekar Institute of Management Studies.
Thane03-2020
Bachelor's of Commerce - Accounting And Finance
VPM College
Mumbai01-2018
Skills
- Team Building
- Project Management
- Sales and Marketing
- Business Development
- Training and Leadership
- Client Servicing & Account Management
Affiliations
- Awarded Gold medal in Carrom & Chess at the University level amongst various MBA colleges
- Awarded Silver medal in Chess and Badminton at the University level amongst various colleges in MU
- Captained the Chess and Badminton college team for various inter-college competitions and events like Galaxia ifest organized by IIBM and Chess Genesis held by IMCOST
- Honored with Gold Medal for best performance in Chess at VPM RZ Shah College
- Secured Second Position in Badminton Championship organized by the Times of India and pnb Metlife
Software
Microsoft Office, Salesforce, Zendesk, Hubspot, Slack, Engati, Mailchimp, Shopify
Interests
Professional networking, Knowledge hunting, Travelling, Photography, Music and various other Outdoor sports
Timeline
Client Success Manager
Upgrad for Business
09.2023 - Current
Client Retention & Loyalty Program Manager
Saundh
02.2023 - 08.2024
Account Manager - B2B Business Development
PurpleTutor
08.2021 - 02.2023
Head of Business Development
PurpleTutor
03.2020 - 02.2023
Sales Intern
LG Electronics
05.2019 - 06.2019
MBA - Marketing
Dr. VN Bedekar Institute of Management Studies.
Bachelor's of Commerce - Accounting And Finance
VPM College
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