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Hi, I’m
RAHUL KUMAR
Manager - Retail Store Operations
Faridabad
Summary
Dedicated Manager - Retail Store Operations having excellent experience of more than 9 Years in Telecom industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on Sales quality. Dependable and quick-learning team player with effective communication and organization skills.
In a role of Team Leader, makes team member proficient for their KPIs and motivates them to achieve the same.
Overview
12
years of professional experience
Work History
Wires & Fabriks (S.A) Limited
Office Assistant
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Paradeep Phosphates Limited, ADVENTZ Group
Office Assistant
05.2011 - 11.2013
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Vodafone Idea Ltd
Customer Care Executive
07.2014
Job overview
- Handling customers Queries and resolution at frontline
- Taking care of the Sale of Telecom Products:
- Postpaid Mobile Connections
- Prepaid Mobile Connections
- Mpesa (Mobile Wallet)
- Data Connections
- Regular Corporate visits to seek new sale prospects
- Sustentation of relationship with valuable corporate and individual customers
- Maintenance of Vodafone Mini Store (Retail Outlet)
- Lead team of VMSs to achieve monthly goals.
Vodafone Idea Ltd.Delhi
Manager - Retail Store Operations
05.2022 - Current
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Adherence of Store Operations in line with pre-defined SOPs
- Ensured that the look and feel of the store is as per guidelines/standards
- Tracked efficient Cash handling; ensured safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
- To ensure required MIS & tracking at CRE levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
Education
IGNOUDelhi
B.A from Public Administration
NihonkaiGurgaon
Japanese Language Certification (preparatory) Course For JLPT 5 from Foreign Languages Education
Shaheed Hemu Kalani Sr. Sec. Govt. SchoolDelhi
12th from Commerce
Shaheed Hemu Kalani Sr. Sec. Govt. SchoolDelhi
10th
Skills
IT Tools and ApplicationsCRM, Crystal and CPOS
Spreadsheet management
Office administration
Social media knowledge
Mail handling
Office management
Performance improvement
Employee training and development
Project planning
Staff Management
Report analysis
Administrative support
Team Bonding
Project Management
Interests
Cooking
Travelling
Timeline
Manager - Retail Store Operations
Vodafone Idea Ltd.
05.2022 - Current
Customer Care Executive
Vodafone Idea Ltd
07.2014
Office Assistant
Paradeep Phosphates Limited, ADVENTZ Group
05.2011 - 11.2013
Office Assistant
Wires & Fabriks (S.A) Limited
IGNOU
B.A from Public Administration
Nihonkai
Japanese Language Certification (preparatory) Course For JLPT 5 from Foreign Languages Education
Shaheed Hemu Kalani Sr. Sec. Govt. School
12th from Commerce
Shaheed Hemu Kalani Sr. Sec. Govt. School
10th