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Hi, I’m
RAHUL KUMAR
Manager - Retail Store Operations
Faridabad
Summary
Dedicated Manager - Retail Store Operations having excellent experience of more than 9 Years in Telecom industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on Sales quality. Dependable and quick-learning team player with effective communication and organization skills.
In a role of Team Leader, makes team member proficient for their KPIs and motivates them to achieve the same.
Overview
12
years of professional experience
Work History
Wires & Fabriks (S.A) Limited
Office Assistant
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Paradeep Phosphates Limited, ADVENTZ Group
Office Assistant
05.2011 - 11.2013
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Vodafone Idea Ltd
Customer Care Executive
07.2014
Job overview
- Handling customers Queries and resolution at frontline
- Taking care of the Sale of Telecom Products:
- Postpaid Mobile Connections
- Prepaid Mobile Connections
- Mpesa (Mobile Wallet)
- Data Connections
- Regular Corporate visits to seek new sale prospects
- Sustentation of relationship with valuable corporate and individual customers
- Maintenance of Vodafone Mini Store (Retail Outlet)
- Lead team of VMSs to achieve monthly goals.
Vodafone Idea Ltd.Delhi
Manager - Retail Store Operations
05.2022 - Current
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Adherence of Store Operations in line with pre-defined SOPs
- Ensured that the look and feel of the store is as per guidelines/standards
- Tracked efficient Cash handling; ensured safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
- To ensure required MIS & tracking at CRE levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
Education
IGNOUDelhi
B.A from Public Administration
NihonkaiGurgaon
Japanese Language Certification (preparatory) Course For JLPT 5 from Foreign Languages Education
Shaheed Hemu Kalani Sr. Sec. Govt. SchoolDelhi
12th from Commerce
Shaheed Hemu Kalani Sr. Sec. Govt. SchoolDelhi
10th
Skills
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Interests
Cooking
Travelling
Timeline
Manager - Retail Store Operations
Vodafone Idea Ltd.
05.2022 - Current
Customer Care Executive
Vodafone Idea Ltd
07.2014
Office Assistant
Paradeep Phosphates Limited, ADVENTZ Group
05.2011 - 11.2013
Office Assistant
Wires & Fabriks (S.A) Limited
IGNOU
B.A from Public Administration
Nihonkai
Japanese Language Certification (preparatory) Course For JLPT 5 from Foreign Languages Education
Shaheed Hemu Kalani Sr. Sec. Govt. School
12th from Commerce
Shaheed Hemu Kalani Sr. Sec. Govt. School
10th
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