Rahul Kumar
Gurgaon
Summary
Seeking an Entry/Middle level profile in Retail /E-Commerce / Customer Relationship / LOGISTICS / PROJECTS / OPERATIONS
Overview
7
7
years of professional experience
Work History
Superwiser
Ecom Express Ltd.
Gurgaon
08.2020 - Current
- Worked as a Supervisor for RTS Center and my Responsibilities were as under Hand on experience with Inbound, Outbound, last Mile, RTO & Transshipment Logistics with planning, implementing and evaluating detailed logistical solutions in transportation, Warehousing, maintenance and management process & systems
- Career highlights include Manage last mile delivery operations for a dispatch center by examining destination and delivery timeline.
- Monitor and supervise the Field executive to ensure that delivery operations are conducted as per the required SLA.
- Handling Delivery hub operations where in responsible for getting load out in one Time.
- Working on zero backlog, zero pendency from DC side.
- Handling the queries/escalations on mails.
- Planning of vehicles (Van) required during peak seasons for volumetric shipments.
- Provide training to new hire delivery executives and also take a session of those who are not performing as per company matrix related to minimum delivery and defaulter's delivery executives.
- Work on Zero loss, Preparation of daily and weekly duty shift allocation roaster.
Team Leader
GROFERS.COM India Pvt. Ltd.
Gurgaon
07.2017 - 08.2020
- Worked as a Team leader for fulfillment Center and my Responsibilities were as under Hand on experience with Outbound, last Mile, RTO & Transshipment Logistics with planning, implementing and evaluating detailed logistical solutions in transportation, Warehousing, maintenance and management process & systems
- Career highlights include E-Commerce & Logistics Operations (Inbound/ Outbound / Last Mile / C-return, RTO ), Warehouse operation management.
- Manage last mile delivery operations for a dispatch center by examining destination and delivery timeline.
- Monitor and supervise the Field executive to ensure that delivery operations are conducted as per the required SOP.
- Handling Delivery hub operations where in responsible for getting load out in one slot.
- Working on zero breach, zero pendency from hub side.
- Handling the queries/escalations on call and mails of customer.
- Manage cash/accounts and preparation of delivery reports.
- Day to day petty cash transactions, Fleet Management and Control of vehicle operating costs.
- Co-ordination with Client & Transporter for Quick Delivery & Pick Up.
- Planning of vehicles (Van) required during peak seasons for volumetric shipments, Handling the existing vendors and maintaining records.
- Manpower planning as per the load projection.
- Provide training to new hire delivery executives and also take a session of those who are not performing as per company matrix related to minimum delivery and defaulter's delivery executives.
- Prepare & maintain the Accident Log and Safety Reports and same shall be verified by Additional Manager (Administration & Personnel) on daily basis.
- Work on Zero loss.
- Preparation of daily and weekly duty shift allocation roaster
Education
Bachelor of Arts - Arts
Amar Shahid R.R.B Singh Mahavidyala Gaura
Unnao06-2023
Intermiediate -
Govt Sr. Sec School
Sector 4 Gurgaon05-2021
High School -
Govt Sr. Sec School
Sector 4 Gurgaon05-2013
Skills
- E-Commerce / Logistics Operations (Inbound / Outbound / Last Mile / RTO)
- Distribution and Dispatch
- Inventory Management
- Quality Management of Products
- Customer Relationship Management (CRM)
- Transport Management
- Customer Service
- MS- Word
- Excel
- PowerPoint
- Outlook
- Internet and E-Mail
Target Sector
Apparels / FMCG /
Personal Information
- Father's Name: Mohan Lal
- Date of Birth: 12/08/1995
- Marital Status: Married
Timeline
Superwiser
Ecom Express Ltd.
08.2020 - Current
Team Leader
GROFERS.COM India Pvt. Ltd.
07.2017 - 08.2020
Bachelor of Arts - Arts
Amar Shahid R.R.B Singh Mahavidyala Gaura
Intermiediate -
Govt Sr. Sec School
High School -
Govt Sr. Sec School
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