Rahul Kumar
Head: Patient Care & Engagement
Bangalore
Summary
I am a healthcare management and research professional with a deep passion for improving healthcare access and quality.
I possess extensive knowledge of health policy, healthcare delivery systems, and health systems research. Have developed expertise through various roles within the healthcare industry, including leadership positions where I have been responsible for developing and implementing healthcare policies, managing healthcare delivery systems, and conducting research to improve healthcare outcomes. Throughout my career, I have been committed to staying up-to-date with the latest advancements in the field, and I am constantly seeking opportunities to expand my knowledge and skills. I believe that my ability to think critically and strategically, as well as my strong collaboration and communication skills, are essential to my success as a healthcare management and research professional.
I am proud to have contributed to a number of presentations, and other professional achievements, and I am always looking for new ways to share my knowledge and expertise with others in the field. I am passionate about using my skills and experience to make a meaningful impact on healthcare outcomes, and I am excited about the opportunity to connect with others who share this same passion.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Head: Patient Care & Engagement
4baseCare
03.2021 - Current
- Have been responsible for developing and implementing healthcare policies, managing healthcare delivery systems, and oversewing research papers to improve healthcare outcomes within organization.
- Have built and managed operations team from scratch for APAC region implementing SOP's and policies within team.
- Have helped developed digital platform for company.
- Have initiated multiple Patient Access Programs within company.
- Have helped in creating marketplace with collaborating with multiple key players in market.
- Have created and implemented online and offline patient engagement within and outside country.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
Senior Manager
Onco.com (Netdox Health Pvt Ltd)
04.2020 - 02.2021
- Daily and weekly reports to CEO and General Manager
- Managing team of Care Managers (Doctors) for online tumor board
- Handling escalations, conducting routine team meetings, target driven approach
- Tracking NPS score, working on building and refining customer operations portal with tech team
- Monthly analysis, Audits
- Mid-year appraisals and interview for new hires in team.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Implemented and developed operational standards, policies and procedures
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Executed appropriate staffing and budgetary plans to align with business forecasts
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
Manager
Onco.com (Netdox Health Pvt Ltd)
04.2019 - 04.2020
- Reviewing reports of patients collected by onboarding team
- Getting in touch with patient or caregiver to understand the case
- Sending the case to concerned team to prepare the case summary and then forwarding it to Panel selected by in house oncologist
- Explaining the treatment line, any tests required and prognosis/survival rate to the patient/caregiver.
Assistant Manager
Medlife International Private Limited
04.2017 - 04.2019
- Conduct training on ME products, including generic medicines, medical appliances
- Handling PSI project under Gov of India - TB Mukt Bharat
- Supervise PSP Projects by AstraZeneca and Mylan Pharmaceuticals
- Direct, supervise and evaluate product activities of pharmacists and other officers
- Plan, implement and administer patient support programs and other services in a health care, including pharmacovigilance and ADR reporting, training, and coordination with clients for their requirements
- Direct or conduct interviews for hiring of pharmacists or medical aids.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
Clinical Assistant Executive
Nightingales Home Health Services
05.2016 - 03.2017
- Maintain communication between on field Doctors, medical staff, and patients for home visits
- Establish appointments and home visits for field staff, according to workload, space and equipment availability
- Telephonic consultations to patients real-time
- Maintain data of appointments fixed and patients treated
- Handling escalations from patients.
- Collected and documented patient medical information such as blood pressure and weight
- Performed medical records management, including filing, organizing and scanning documents
- Prepared annual data to determine metrics for operational performance
Consultant Dental Surgeon
Daffodils Dental Clinics
10.2015 - 10.2016
- Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments
- Administer anesthetics to limit amount of pain experienced by patients during procedures
- Formulate plan of treatment for patient's teeth and mouth tissue
- Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services
- Advise or instruct patients regarding preventive dental care, causes and treatment of dental problems, or oral health care services
- Write prescriptions for antibiotics or other medications
- Collaborate with other professionals, such as restorative dentists and orthodontists, to plan treatment.
- Conducted research on defects, diseases, and disorders affecting oral and facial regions
- Created individualized treatment plans to maintain or restore oral health of patients
- Recorded patient care by maintaining detailed patient notes on treatments prescribed and test results
Consultant Dental Surgeon
Yashomati Hospitals
10.2014 - 10.2015
- General Dentistry, Routine check up
- Follow ups on patients
- Practicing dental examinations, analysis and treatment
- Assist Maxillofacial surgeons in head and neck surgeries.
- Treated severe cavities, infections and other issues in over 1000 patients
- Conducted research on defects, diseases, and disorders affecting oral and facial regions
- Created individualized treatment plans to maintain or restore oral health of patients
- Recorded patient care by maintaining detailed patient notes on treatments prescribed and test results
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues
- Performed surgical procedures to extract impacted or damaged teeth, place dental implants and remove tumors and other abnormal growths
- Reviewed patient health history and performed checkups to assess current issues
Education
ICSE, SSLC -
St Mary's School
Barbil, OdhisaCBSE +2, PUC -
Zinc Smelter Higher Secondary
Visakhapatnam, Andhra PradeshBachelor of Dental Surgery, Medical -
Vydehi Institute of Dental Sciences & Research Center
Bangalore, KarnatakaCertificate With Honors - Introduction To Biology Of Cancer
Johns Hopkins University
Baltimore 04.2001 -
Skills
Interpersonal Communication
Customer Service
Excellent Communication
Written Communication
Project Planning
Task Prioritization
Analytical Thinking
Relationship Building
Teamwork and Collaboration
Data Management
Trainings Seminars
- Training in Patient Support Programs (PSP) by Mylan Laboratories and AstraZeneca Pharma.
- Training is Pharmacovigilance by AstraZeneca Pharma and Mylan Laboratories.
- 4 months training from Bokaro General Hospital, Bokaro (SAIL) under senior dentist.
- Examining the patients.
- Observing their symptoms and writing prescription under his/her observance.
- Learning the equipment handling for the checkup.
- Assisting him in treating the patients.
- Observing and assisting him in Surgical/Road traffic accident cases.
- 4 months part time work as Junior Dentist in Yashomati Hospitals, Bangalore. it was about learning of handling medical equipment.
- Attended CDE in Forensic Odontology.
- Attended Seminar and Hands on Practice conducted by 3M ESPE Titled "Indirect Solutions" under Interactive Learning by Espertise.
Accomplishments
- Employee of the Quarter award for 3rd quarter in 2022 by 4baseCare.
- Extra Mile award by Onco.com in 2020.
Certification
Introduction to Biology of Cancer with Honors-Johns Hopkins University
Timeline
Head: Patient Care & Engagement
4baseCare
03.2021 - Current
Introduction to Biology of Cancer with Honors-Johns Hopkins University
02-2021
Senior Manager
Onco.com (Netdox Health Pvt Ltd)
04.2020 - 02.2021
Manager
Onco.com (Netdox Health Pvt Ltd)
04.2019 - 04.2020
Assistant Manager
Medlife International Private Limited
04.2017 - 04.2019
Clinical Assistant Executive
Nightingales Home Health Services
05.2016 - 03.2017
Consultant Dental Surgeon
Daffodils Dental Clinics
10.2015 - 10.2016
Consultant Dental Surgeon
Yashomati Hospitals
10.2014 - 10.2015
Certificate With Honors - Introduction To Biology Of Cancer
Johns Hopkins University
04.2001 -
ICSE, SSLC -
St Mary's School
CBSE +2, PUC -
Zinc Smelter Higher Secondary
Bachelor of Dental Surgery, Medical -
Vydehi Institute of Dental Sciences & Research Center