Summary
Overview
Work History
Education
Skills
Timeline
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Rahul Kumar

Rahul Kumar

Sale Specialist
Gurgaon

Summary

Dynamic Sales Specialist with over 7 years of experience in driving revenue growth and establishing strategic alliances. Proven expertise in account management and business development, fostering strong business relationships and successfully managing key accounts for notable brands. Adept at coordinating with internal stakeholders and designing efficient processes to enhance customer experience. Eager to leverage my skills and experience to drive sales success in a challenging role.

Overview

8
8
years of professional experience

Work History

Sales Specialist- Multi Channel Fulfillment

Amazon India
04.2024 - Current
  • - *Building Multichannel Fulfillment Solutions*: Assisting FBA sellers in leveraging their Amazon warehouse stock to fulfill orders from their D2C websites. Identify and implement key technical features and ensure market readiness for Multichannel Fulfillment Program.
  • - *Sales Pitch and On-boarding*: Pitch Multichannel Fulfillment services to existing FBA sellers and new prospects, persuading them to fulfill orders from their personal websites through Amazon warehouses.
  • - *Logistics Solutions*: Offer comprehensive logistics solutions to sellers, enhancing their operational efficiency and delivery speed.
  • - *Customer Engagement*: Maintain strong relationships with sellers, ensuring their satisfaction and promoting benefits of Amazon's fulfillment network for their business growth.

Sales Specialist- Amazon Shipping

Amazon India
04.2021 - 04.2024
  • - *On-boarding and Account Management*: Responsible for on-boarding and managing SMBs, D2C brands, and online/retail sellers for Amazon shipping services across India, ensuring best-in-class customer experiences and meeting targets.
  • - *Customer Engagement*: Conduct frequent offline and online meetings with accounts to ensure smooth operational processes and maintain strong business relationships.
  • - *Target Customer Identification*: Identify target customers and build mechanisms to generate and qualify leads for acquisitions by designing and evolving pitching strategies to achieve higher conversion rates.
  • - *Revenue Development*: Develop new revenue streams by regularly meeting existing accounts to validate services and pitch product developments.
  • - *Standard Operating Procedures (SOP)*: Establish internal and external SOP to ensure excellent shipper experience and timely receivables within credit terms.
  • - *Business Expansion*: Explore opportunities with new and existing accounts to secure incremental business by offering superior customer experience.
  • - *Data Analysis and Process Optimization*: Analyze data and conduct deep dives to identify gray areas, designing efficient processes that are universally applicable.

Sr. Executive

Blue Dart Express Limited
09.2020 - 04.2021
  • - *Enterprise Sales and Revenue Development*: Engage directly with corporate clients to explain features and benefits of products and services offered by organization.
  • - *Business Development*: Maintain a robust pipeline of new acquisitions to ensure team consistently meets its monthly revenue targets.
  • - *Data Analysis and Financial Management*: Perform data analysis, manage billing reconciliation, and follow up with clients to ensure timely receivables within credit terms.
  • - *Client Review Meetings*: Conduct business and service review meetings with clients to enhance customer base and address areas of concern.

Senior Associate

Delhivery Private Limited
09.2017 - 08.2020
  • - *Key Account Management & Business Relationship Development*: Cultivate and maintain strong business relationships with key accounts.
  • - *Team Leadership and Mentorship*: Lead and mentor account manager associates, providing training and support to new joiners to ensure superior customer experience.
  • - *Stakeholder Coordination*: Collaborate with internal stakeholders to meet customer requirements and ensure regular growth in share of wallet (SOW).
  • - *Project Management*: Oversee projects such as cold chain solutions, internal and external product and tool development, and hyper-local delivery initiatives.
  • - *SOP Design and Implementation*: Analyze, design, and implement standard operating procedures (SOP), mapping and freezing requirements to provide optimal business solutions.
  • - *Data Analysis and Performance Evaluation*: Manage non-delivery reports (NDR) and management information systems (MIS), analyze data, and evaluate performance to identify and implement corrective actions.
  • - *Regulatory Compliance*: Ensure adherence to regulatory and compliance requirements and provide necessary paperwork support.

Analyst- Procurement & Sourcing

Exit10 Marketing Pvt Ltd (Overcart.com)
02.2017 - 09.2017
  • - *Seller Acquisition and Sourcing*: Identify new sellers based on quality, price, and reliability to enhance product categories on website.
  • - *Cost Analysis and Negotiation*: Conduct cost analysis, negotiate terms, finalize contracts, and source best products for category expansion.
  • - *Billing Reconciliation and Payment Follow-up*: Collaborate with finance team to ensure timely remittances and payments to sellers, managing billing reconciliation.
  • - *Performance Reporting*: Maintain sourcing reports and daily seller performance reports for B2C and B2B platforms to boost traffic and orders for sellers.

Education

Bachelor of Technology - Mechanical Engineering

Uttarakhand Technical University
Dehradun, India
04.2001 -

Skills

Strategic Alliance

Account Management

Business Development

Account Management

CRM Proficiency

Timeline

Sales Specialist- Multi Channel Fulfillment

Amazon India
04.2024 - Current

Sales Specialist- Amazon Shipping

Amazon India
04.2021 - 04.2024

Sr. Executive

Blue Dart Express Limited
09.2020 - 04.2021

Senior Associate

Delhivery Private Limited
09.2017 - 08.2020

Analyst- Procurement & Sourcing

Exit10 Marketing Pvt Ltd (Overcart.com)
02.2017 - 09.2017

Bachelor of Technology - Mechanical Engineering

Uttarakhand Technical University
04.2001 -

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