Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic
Rahul Kumar

Rahul Kumar

Pune

Summary

Results-driven Vice President of Operations with over 16 years of experience leading operational strategies and driving business growth in [specific industry, e.g., manufacturing, technology, healthcare]. Proven track record of improving operational efficiency, enhancing customer satisfaction, and fostering a culture of continuous improvement. Skilled in strategic planning, team leadership, and process optimization to achieve organizational goals and maximize profitability.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vice President of Operations

SimpleCRM
Pune Maharashtra
11.2019 - Current
  • Lead and oversee all aspects of operations SimpleCRM, an IT firm that provides scalable, enterprise-grade solutions in CRM and Intelligent Automation.
  • Develop and implement operational strategies that align with the company's business objectives and drive overall efficiency
  • Manage a team of 110 employees, including directors and managers, to ensure seamless daily operations and high performance
  • Spearhead process improvement initiatives that reduced operational costs and increased productivity
  • Collaborate with executive leadership to formulate long-term strategic goals and execute business plans
  • Oversee budget planning and management
  • Implemented a new customer service strategy that improved customer satisfaction ratings
  • Ensure compliance with industry regulations and standards (ISO certifications), mitigating risks and avoiding penalties

Senior Product Consultant &Operations Manager

SimpleCRM
Pune ,Maharashtra
11.2013 - 10.2019
  • Managed day-to-day operations for [specific function, e.g., production, distribution, customer service], ensuring alignment with company goals
  • Led a team of 25 employees, providing coaching, mentoring, and performance evaluations
  • Developed and implemented operational policies and procedures to improve efficiency and reduce costs
  • Collaborated with cross-functional teams to streamline operations and enhance customer satisfaction
  • Monitored and analyzed operational metrics, identifying areas for improvement and implementing corrective actions.
  • Developed, implemented and maintained product plans for clients.
  • Conducted research to identify customer needs, preferences and trends in the industry.
  • Provided technical support to customers on products and services.
  • Analyzed customer feedback to improve existing products and develop new products.

Business Analyst & Client Relations Manager

Gemco Designs Pvt Limited
Jaipur Rajasthan
11.2011 - 10.2013
  • Conducted market research to identify potential opportunities for new product development.
  • Analyzed customer data to determine trends in purchasing behavior.
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Developed financial models and forecasts to support business decisions.
  • Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Defined business requirements and reported them back to stakeholders.

Customer Service Associate & Comms Trainer

WNS
Bengaluru
01.2009 - 06.2011
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Compiled daily sales reports for management review.
  • Stayed informed of industry trends by attending relevant workshops and seminars.
  • Offered suggestions to improve processes related to customer service activities.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Education

Symbiosis University

Skills

  • Operational Leadership & Strategy
  • Process Improvement & Optimization
  • Team Building & Leadership
  • Budgeting & Cost Control
  • Supply Chain Management
  • Risk Management & Compliance
  • Customer Relationship Management (CRM)
  • Change Management
  • Data Analysis & Decision Making
  • Cross-functional Collaboration

References

Available upon request.

Accomplishments

  • Certification from Govt of Karnataka for Biking expedition across India (17,500 Kms in
    35 days), Certified tourer and navigator from Iron Butt Association (US)- Yr. 2008.
  • Award won in youth parliament across the country for public speaking.
  • Active member for cricket, tennis and badminton at Pune city level tournaments.
  • Certifications for Debate, Public speaking and singing competitions.
  • Guest lecturer at NIBM, Pune.

Certification

  • Certification from Barclays Bank PLC for English communications training program.
  • Certification from British Council for C2 level of English competency.
  • Training module certification in communication & customer service skills.
  • Certified Business Analyst from SimpleCRM & SugarCRM.

Timeline

Vice President of Operations

SimpleCRM
11.2019 - Current

Senior Product Consultant &Operations Manager

SimpleCRM
11.2013 - 10.2019

Business Analyst & Client Relations Manager

Gemco Designs Pvt Limited
11.2011 - 10.2013

Customer Service Associate & Comms Trainer

WNS
01.2009 - 06.2011

Symbiosis University

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