Rahul Kumar
Bangalore
Summary
Experienced Inside Sales Manager with a proven track record of establishing and enforcing service standards and sales goals. Demonstrated reliability in maintaining expert product knowledge to effectively address customer needs and optimize business retention. Skilled in building, leading, and motivating teams to excel in competitive environments.
Overview
4
4
years of professional experience
Work History
Inside Sales Manager
ClearTax
04.2024 - Current
- Lead Prospecting and Business Development
- Managed 100 calls daily and sending email to clients describing the quote and detail.
- Proactively prospect and hunt for new business opportunities.
- Drive a large number of demos and deals to closure each month.
- Create a positive first impression with prospects and customers by actively listening to their business needs.
- Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest.
- Manage a specific list of accounts and ensure their renewal when the time comes.
- Provide excellent customer service and maintain strong relationships with these accounts.
Relationship Manager
Nobroker Technologies Private Limited
01.2023 - 02.2024
- Exceeded expectations by delivering a lead to visit percentage of 10.2% on marketing leads in the first month (compared to the expected 7%)
- Consistently maintained a weekly visit-to-closure ratio of over 20%, surpassing the expected 15%.
- Delivered a remarkable total revenue of 2.75 Crore in a mere 2-month period, showcasing strong sales and business acumen.
- Efficiently delivered a lead to schedule rate of 6%, surpassing the industry standard of 4% across the vertical.
- Successfully achieved a two-month training target within 1.5 months, recognized as a high-performing member of the team.
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
Pre Sales Executive
Livspace
08.2022 - 11.2022
- Work closely with potential customers to understand their requirements and challenges for Home Interior.
- Managing 200 calls per day for finding the minimum lead qualification
- Qualifying call to lead conversion every day around 5% daily.
- Conduct needs assessments and gather information to tailor product demonstrations or proposals to address customer needs.
- Collaborate with the designer to create proposals, quotes, and other sales materials.
- Arranging the site visit by designer to home to create visually engaging presentations and demonstrations that highlight the design aspects of the home interior.
Inside Sales Associate
Mfine Novocura Tech Health Services
10.2021 - 05.2022
- Offer a variety of health check packages to cater to different preferences and budgets.
- Managing inbound calls between 100 to 150 daily.
- Consider including options for basic checkups, comprehensive assessments, or specialized screenings based on age, gender, or health history.
- Include a consultation with healthcare professionals as part of the package.
- Ensure that clients have the opportunity to discuss their results and receive personalized advice based on their health status.
- Make the health check process convenient and accessible.
- Offer flexible scheduling, multiple testing locations, and online booking options to accommodate diverse lifestyles.
- Provide discounted rates for bulk purchases or corporate partnerships to incentivize organizations to invest in their employees' health.
Customer Service Executive
Teleperformance
07.2020 - 10.2021
- As a Customer Support Executive in Teleperformance for Tata AIG health insurance, I involve in providing assistance, information, and support to policyholders and potential customers.
- Respond to customer inquiries regarding health insurance policies, coverage details, and benefits.
- Provide accurate and clear information about policy terms, conditions, and exclusions.
- Assist customers in understanding the claims process and guide them through the submission of claims.
- Address queries related to claim status, documentation requirements, and reimbursement procedures.
- Offer retention incentives, such as loyalty discounts or additional benefits for staying with the insurance provider over time.
- Educate policyholders on risk management strategies to prevent potential health issues.
- Provide information on lifestyle choices and habits that contribute to long-term well-being.
Education
Bachelor of Engineering - Mechanical Engineeging
Visvesvaraya Technological University
Bangalore07.2018
Skills
- Effective Communication
- Product Expertise
- Customer Service
- Problem Solving
- Business Acumen
- Sales Demoing
- B2B Sales
- Team Leadership
- CRM Expertise (Lead Squad, Salesforce)
- Target Oriented
- Interpersonal Skills
- Lead Qualification
- Sales Prospecting
- Teamwork
- Written Communication
Languages
Hindi
Proficient
C2
English
Proficient
C2
Hindi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Inside Sales Manager
ClearTax
04.2024 - Current
Relationship Manager
Nobroker Technologies Private Limited
01.2023 - 02.2024
Pre Sales Executive
Livspace
08.2022 - 11.2022
Inside Sales Associate
Mfine Novocura Tech Health Services
10.2021 - 05.2022
Customer Service Executive
Teleperformance
07.2020 - 10.2021
Bachelor of Engineering - Mechanical Engineeging
Visvesvaraya Technological University
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