Rahul Kumar

Dependable Dispatch Executive with experience in coordinating transportation logistics and managing dispatch team. Demonstrated strengths include adept problem-solving skills, clear communication, and ability to handle high-pressure situations. Previous roles involved streamlining dispatch processes, boosting efficiency, and fostering improved team performance.

• Developed MIS reports to track customer service performance and identify areas for improvement.
• Handle all inward and outward works with preparation document in ERP Oracle.
• Coordinate with Vendor, Customer for invoice-related issue.
• Prepare SRN, MIS reports to track customer service performance.
• Handle the SRN (inward) works and entry in ERP Oracle.
• Coordinate with Vendor, Customer for invoice-related issue.
• Proper documentation of all kinds of materials.
• Proper handling and utilization of Form 16 and 38.Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Resolved customer complaints in a timely manner.
• Created detailed reports on service activities for senior management review.
• Trained new employees on the use of customer relationship management software systems.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Reviewed customer billing statements for accuracy prior to release.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Monitored and managed the transport fleet to ensure efficient delivery of goods.
• Analyzed transportation costs, identified areas for cost reduction, and implemented new strategies to reduce expenses.
• Developed and maintained a comprehensive database of all vehicles and drivers in the transport fleet.
• Supervised the loading and unloading of freight at each depot.
• Coordinated with vehicle maintenance personnel to ensure proper upkeep of vehicles in the fleet.
• Negotiated contracts with suppliers for the provision of transport services according to operational needs.
• Provided support to drivers during their trips, such as resolving customer complaints or providing assistance in case of an accident or breakdown.
• Reported maintenance and repair needs for transportation vehicles and equipment.
• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.