Usama Idrees
Management Trainee Officer
London
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
RELATIONSHIP MANAGER
HABIB BANK LIMITED
- Deposit injection
- Cross-sell
- Remediation of accounts
- KYCS and CDD of accounts
- Maintaining the overall portfolio of the branch
- Maintaining the relationship with corporate clients
- Scrutinizing the five C's of credit.
BANKING SERVICES OFFICER
ALLIED BANK LIMITED
9 2018 - 12.2020
- Perform foreign remittances, Daily RTGS Transactions
- Responsible for Account opening and solving daily queries of customers
- Handle daily Clearing Cheques
- AML check on the transaction
- Marking the compliance of overall transactions
- Handling the cash figures
- Replenishment of ATM
- Maintaining the audits standards.
CASH MANAGER
KFC
07.2017 - 08.2018
- Cash handling & supervision
- Financial record keeping
- Security & compliance.
CUSTOMER SERVICE REPRESENTATIVE
FRI CHICKS
04.2016 - 06.2017
- Customer support and assistance
- Order processing and accuracy
- Conflict resolution
- Seating plan optimization
- Floor cleaning & maintenance
- Customer flow management.
Warehouse Team Member
Data Medicine
03.2014 - 04.2016
- Receive, unload, and inspect incoming shipments for accuracy and completeness
- Check for any damages or discrepancies and report any issues to the supervisor
- Verify product quality and quantity against packing lists
- Maintain accurate inventory records through data entry and regular cycle counting
- Organize and label items for efficient storage and retrieval
- Monitor inventory levels and report low stock or overstock situations
- Accurately pick items from inventory to fulfill customer orders
- Safely and securely package items for shipping
- Ensure that all packed orders are labeled correctly and prepared for delivery
- Implement the FIFO (First-In, First-Out) method to ensure that older stock is used first
- Rotate stock and replenish picking locations to maintain product freshness
- Collaborate with team members, supervisors, and other departments to ensure smooth warehouse operations
- Communicate any issues, discrepancies, or stockouts to the appropriate personnel
- Assist in preparing reports related to inventory, order fulfillment, and warehouse performance
- Provide excellent customer service by ensuring that orders are accurate and delivered on time
- Address customer inquiries and concerns professionally and promptly.
Education
Master's - Msc international business management
London South Bank University
10.2023 - Current
BACHELORS - BUSINESS ADMINISTRATION
The Islamia University of Bahawalpur
09.2014 - 08.2018
FSC PRE-ENGINEERING - undefined
Punjab
09.2012 - 08.2014
Skills
Relationship Building
Client Engagement
Service support
Client acquisition
Customer Portfolio Management
Product Recommendations
Team Leadership
Financial planning processes
Customer Relationships
Relationship Management
Customer Service
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Master's - Msc international business management
London South Bank University
10.2023 - Current
CASH MANAGER
KFC
07.2017 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
FRI CHICKS
04.2016 - 06.2017
BACHELORS - BUSINESS ADMINISTRATION
The Islamia University of Bahawalpur
09.2014 - 08.2018
Warehouse Team Member
Data Medicine
03.2014 - 04.2016
FSC PRE-ENGINEERING - undefined
Punjab
09.2012 - 08.2014
RELATIONSHIP MANAGER
HABIB BANK LIMITED
BANKING SERVICES OFFICER
ALLIED BANK LIMITED
9 2018 - 12.2020
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