RAHUL KUMAR
GAYA
Summary
Seasoned Assistant Food and Beverage Manager skilled in overseeing operations, creating effective business strategies, and enhancing team performance. Possess strong leadership skills with an emphasis on staff training and development to promote a high level of customer satisfaction. Improved overall efficiency in previous roles by implementing innovative management techniques and fostering a positive work environment. Firm believer in the importance of proactive communication for seamless service delivery across all areas of food and beverage management.
Overview
11
11
years of professional experience
Work History
Assistant Food and Beverage Manager
Comfort Inn By Choice Group of Hotels
Lakhimpur
08.2022 - Current
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety and sanitation regulations.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed and implemented training programs for new employees.
- Monitored food quality control procedures to ensure high standards of product.
- Assisted with menu planning and recipe development.
- Analyzed financial data to ensure profitability of operations.
- Organized special events such as banquets, weddings.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Resolved customer complaints in an efficient and professional manner.
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Banquet Manager
Shiv Vilas Palace
Jaipur
07.2020 - 08.2022
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Organized, scheduled and supervised staff for banquets.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Maintained a safe working environment by adhering to all health and safety regulations.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Established guidelines and procedures for operating the banquet department efficiently.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Assisted in developing marketing plans for special events or promotions related to banquets.
Food and Beverage Executive
Fern Hotels
Ahmedabad
12.2018 - 07.2022
- Developed and implemented innovative strategies to increase sales revenue in the food and beverage department.
- Conducted research on new menu items, pricing structures, and other initiatives to create a more profitable environment.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Organized promotional events for restaurants to attract new customers.
- Coordinated with vendors for supplies and equipment needed for restaurant operations.
- Managed staff schedules, payroll, training programs, and performance evaluations.
- Ensured compliance with health codes and safety regulations within the department.
- Initiated cost-saving measures such as bulk purchasing of ingredients or reduced waste practices.
- Created detailed reports on daily sales figures, inventory levels, labor costs.
- Assisted in developing marketing plans for upcoming special occasions or holidays.
- Monitored customer satisfaction ratings through surveys or interviews.
- Provided feedback to chefs regarding menu changes or special requests from customers.
- Oversaw all aspects of restaurant operations including hiring and firing decisions, scheduling shifts, budgeting expenses.
- Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
- Negotiated contracts with suppliers to obtain best prices on goods and services while ensuring quality standards were met.
- Evaluated current trends in the industry to identify opportunities for growth or improvement.
Food and Beverage Captain
Mahabodhi Hotel and Convention Centre
Gaya
03.2018 - 12.2018
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Managed customer complaints or concerns in a timely and professional manner.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
Food and Beverage Supervisor
Hilton Hotels
Ahmedabad
10.2016 - 03.2018
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
Senior Steward
Country Inn & Suites By Raddisson
Bathinda
01.2015 - 10.2016
- Ensured proper storage of food items in accordance with sanitation guidelines.
- Performed daily cleaning of kitchen equipment and surfaces, ensuring compliance with health and safety regulations.
- Assisted in preparing meals for special events, including buffet setup and presentation.
- Provided guidance to junior stewards on general stewardship duties.
- Maintained accurate records of inventory levels and ordering supplies as needed.
- Coordinated with vendors to ensure the timely delivery of goods and services.
- Developed training materials and provided instruction to new staff members on food handling procedures.
- Conducted regular inspections of all kitchen areas to identify potential risks or hazards.
- Created detailed reports outlining any maintenance issues or repairs needed in the kitchen area.
- Monitored stock levels and adjusted orders accordingly to meet customer demand.
- Greeted customers, answered questions and recommended specials to increase profits.
Steward
Bravura Gold Resort
Meerut
09.2013 - 01.2015
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Assisted with unloading delivery trucks and putting away stock.
- Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
Education
BHMCT - Tourism And Hotel Management
Parul University
Vadodra04-2013
Skills
- Cost Control
- Operational Efficiency
- Food Safety Compliance
- Allergy awareness
- Sanitation Standards
- Wine Knowledge
- Menu development
- Food presentation
- Employee Scheduling
- Service Delivery Management
- Operations Oversight
- Food and Beverage Operations
- Menu pricing
- Kitchen staff coordination
- Performance Improvement
- Employee Supervision
- Quality Control
- Menu design
- Relationship Building
- Staff Supervision
- Recruitment
- Expense Tracking
- Quality Assurance
- Problem-solving aptitude
- Strategic Planning
- Business strategy
- Restaurant Operations
- Professionalism
- Problem-Solving
- Managing Reservations and Large Parties
- Decision-Making
- Service Quality Improvement
- Team Leadership
- Hospitality Management
- Team building
Timeline
Assistant Food and Beverage Manager
Comfort Inn By Choice Group of Hotels
08.2022 - Current
Banquet Manager
Shiv Vilas Palace
07.2020 - 08.2022
Food and Beverage Executive
Fern Hotels
12.2018 - 07.2022
Food and Beverage Captain
Mahabodhi Hotel and Convention Centre
03.2018 - 12.2018
Food and Beverage Supervisor
Hilton Hotels
10.2016 - 03.2018
Senior Steward
Country Inn & Suites By Raddisson
01.2015 - 10.2016
Steward
Bravura Gold Resort
09.2013 - 01.2015
BHMCT - Tourism And Hotel Management
Parul University
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