Rahul Kumar

I have accrued over a decade of experience within the customer service industry, presently employed as a Team Manager at Foundever. In this capacity, I oversee a team of 60-65 individuals including 2 SMEs and 1 QA, establishing transparent expectations to align with organizational objectives while prioritizing customer satisfaction and upholding ethical standards in meeting client requirements. My responsibilities encompass continuous monitoring and support throughout the project cycles, ensuring operational tools are optimally functional. I compile comprehensive reports at both team and process levels to monitor progress and provide regular coaching and feedback, thereby ensuring timely attainment of client success metrics. Operating under the guidance of senior management, I adeptly leverage company resources and strategic vision to fulfil stakeholder requirements.

• Father's Name: Braj Bhushan Prasad Singh
• Date of Birth: 07/31/90