RAHUL KUMAR
HR
Vaishali
Summary
Motivated professional seeking a position that offers the opportunity to learn and apply skills within a dynamic organization, enabling cultivation of an innovative career. Leveraging background as a strategic HR business partner with expertise in consultancy and project management, brings a wealth of experience in driving organizational change and meeting business objectives. Known for ability to transform companies through strategic workforce planning and commitment to continuous improvement.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
HR Business Partner
Myara trade and services pvt Ltd
07.2024 - 11.2024
- Analysed HR metrics to inform data-driven decision-making and improve HR strategies
- Supported HR with employee hiring and leaving processes
- Administered HR functions, including recruitment, onboarding, and managing employee relations
- Analysed HR metrics and reports, utilising data to inform strategic decisions and improve HR functions
Location Supervisor
American Express
05.2024 - 06.2024
- Investigated and organised logistics of location use, preparation, scheduling and crew accommodation
- Supervised location teams, providing guidance and support to achieve project objectives
Customer Care Executive
Startek
04.2023 - 10.2023
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues
Customer Relations Executive
1POINT1 Solutions Ltd.
12.2022 - 04.2023
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues
- Updated customer relationship management CRM systems with detailed interaction notes, improving future service personalisation
Customer Care Executive
Aegis
05.2018 - 06.2019
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
Education
Bachelor of Arts - History
Baba saheb Bhimrao Ambedkar Bihar University
Muzaffarpur 08.2014 - 05.2017
10th - All subject
BSEB Board
Patna12th - Science
BSEB Board
PatnaSkills
Customer relations
Resolving complaints
Patient Education
HR metrics understanding
HR management
HR solutions
Father's Name
Late Radha Krishan Singh
Personal Information
- Date of Birth: 12/10/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information mentioned above is true to the best of my knowledge and belief.
Timeline
HR Business Partner
Myara trade and services pvt Ltd
07.2024 - 11.2024
Location Supervisor
American Express
05.2024 - 06.2024
Customer Care Executive
Startek
04.2023 - 10.2023
Customer Relations Executive
1POINT1 Solutions Ltd.
12.2022 - 04.2023
Customer Care Executive
Aegis
05.2018 - 06.2019
Bachelor of Arts - History
Baba saheb Bhimrao Ambedkar Bihar University
08.2014 - 05.2017
10th - All subject
BSEB Board
12th - Science
BSEB Board