RAHUL KUMAR

• ● Ensure day to day operations of the team which include work allocation, service delivery, quality control and absence management.
• ● Mentor and lead the team members to meet customer and operational requirements.
• ● Conducting regular connect meetings with people to build team trust and manage conflicts.
• ● Monitor production KPIs and timely offer constructive feedback to team and individuals.
• ● Resource management through trainings, cross trainings along with back-up planning.
• ● Ensure all customer deliverables and service dashboards are reported out as per agreed SLAs.
• ● Guide team members to identify ways to improve quality of customer service.
• ● Ensure customer feedback register is accurate, current and complete.
• ● Managed the daily needs of the process by ensuring the process was properly staffed to handle workload and special requests; managed time and attendance; updated and managed group expectations; trained FTE on Docketing software; reviewed dockets regularly to assure quality and consistency of work product; worked closely with Team in revising and implementing new procedures to correct/improve existing procedures; data clean-up; assisted with periodic software maintenance to ensure an accurate database including adding action codes and descriptions.
• ● Played a key role in the migration of the Docketing software (From IPM to FIP)
• ● Managed more than 50000 records, which included patents, trademarks.
• ● Docketed and/or double-checked the patent, trademark and foreign Office Actions.
• ● Experience with industry standard IP management software, such as Foundation IP, Anaqua, IP Manager, DIAMS IQ
• ● Reviewing incoming USPTO and foreign associate correspondence for deadlines and entering appropriate information into docketing databases.
• ● Create Weekly reports on incoming versus time taken for billing purposes to Client.
• ● Support in query resolution and quality check of work completed by Team Members.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.

• ● Responsible for providing Intellectual Property related services which includes filing of new trademarks to the renewal of the old trademarks to our client.
• ● Act as liaison between client and their preferred associates worldwide.
• ● Communicates via email and telephone with preferred associates and clients as needed.
• ● Reviews and reacting quickly and accurately to their communication and inquiries.
• ● Processing and database update for all incoming and outgoing foreign communications in docketing database (DIAMS IQ) on a daily basis and in a timely manner.
• ● Responsible for keeping Trademark database (DIAMS IQ) complete and updated.
• ● Ensures the integrity of the Trademark by entering, monitoring and clearing deadlines in a timely manner.
• ● Registration and Renewal certificates processing in the docketing database (DIAMS IQ).
• ● Ensures client service and satisfaction are attained in all areas of the position.
• ● Maintains strict confidentiality of all documentation processed.
• ● Peer Review/Quality Checking of other’s work to ensure that a performed service adheres to a defined set of quality criteria or meets the requirements of the client.

• Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.

● New Demat and Trading Account Opening.
● Generate Demat & Trading account leads through Branch level or by Tele- calling.
● Responsible for Entry of Delivery Instructions slips from Clients i.e. Market, Off-Market, Inter-Depository and then forward it for authorization.
● Accepting documents for Demat Account Maintenance i.e. Change of address, Change of Bank Details, Nomination, Change of Signature, Transmission, Closure of Accounts.
● Verification and accepting of customer requests of DRF (Dematerialisation Request Form) physical share certificate entry of the same in DEBOS then forwarded to the respective units (HO).
● Resolution of Customer queries/Complaints.
● Handling of emails.
● Audit checking with branch manager on Regular, Weekly and Monthly basis.