Rahul Kumar
New Delhi
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer service and process improvement. Skilled in conflict resolution and employee training, I effectively enhanced team performance and customer satisfaction. My ability to analyze data and adapt strategies has consistently driven positive results in sales and customer relations.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Teleperformance
12.2023 - Current
- Reviewed existing processes, procedures for handling customers' inquiries, complaints regularly and identified opportunities for improvements where necessary.
- Provided training sessions to new customer service staff on best practices.
- Maintained up-to-date records of customer interactions and transactions including contact information, purchase history.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Agent
IN Technologies
08.2022 - 07.2023
- Monitored industry news, developments, and trends related to our products and services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Govt Boys Sr Sec School - Janakpuri
05-2011
Skills
- Customer service
- Employee training
- Process improvement
- Data analysis
- Conflict resolution
- Sales strategy
- Customer relationship management
- Performance monitoring
- Industry research
- Communication skills
- Troubleshoot service issues
- Interpersonal communication
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Subject Matter Expert
Teleperformance
12.2023 - Current
Sales Agent
IN Technologies
08.2022 - 07.2023
High School Diploma -
Govt Boys Sr Sec School - Janakpuri
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