Summary
Overview
Work History
Education
Skills
Extra Curricular And Accomplishments
Personal Information
Profile Overview - Summary
Internship
Certification
Timeline
Generic

Rahul Kumar

New Delhi

Summary

Dynamic professional with extensive experience at Concentrix, excelling in project management and client representation. Proven track record in leading teams and enhancing customer relationships, ensuring quality compliance and effective conflict management. Skilled in data management, I thrive in fast-paced environments, driving success through collaboration and strategic insights.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Deputy Manager

Concentrix
03.2022 - Current
  • Company Overview: Process – Google.com.
  • Leading a team of 60 people for the last 2.5 years in content moderation for YouTube.
  • Client representation for WBR.
  • Deck preparation for client-level data.
  • New project handling for multiple projects given by the client.
  • System management with the IT team for 6,000 folks in the Google process.

Asst. Manager

Concentrix
10.2014 - 02.2022
  • Company Overview: Process – Amazon.com, Email, and Chat.
  • Attract potential customers by answering product and service questions, and recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Answer inbound calls from customers, providing product knowledge of the entire range of computer-based products, and update the database with customer details.
  • Build collaborative relationships with customers, and understand the needs of customers.
  • Work with customers and internal teams to resolve customer issues; answer customer calls, and provide prompt solutions within the stipulated time.
  • Provide the highest quality service, and respond to all incoming telephone inquiries within set target levels, and respond to client queries via various methods of communication. Ensure timely and quality resolutions of customer concerns and situations through effective production planning, thus resolving complexities.
  • Briefly update the team regarding any reformations in advertising policies and operating procedures. Responsible for managing daily operational duties, including quality compliance among team members, and performing research with client business objectives.

Intern

Cadbury India
  • Conducted Market Research while identifying and analyzing the customer needs as well as requirements for Cadbury Brand. Updated the database with the existing and new customer details; observed and analyzed brand awareness, brand position and customer satisfaction rate.

Education

M.B.A -

Babu Banarasi Das National Institute of Management and Technology
01.2014

B.B.A -

Aryan Institute of Management and Computer Studies
01.2012

Skills

  • Data Management
  • Content moderation
  • Client representation
  • Project management
  • Customer relationship management
  • Team collaboration
  • Conflict management
  • Customer Relationship Management
  • Team Management
  • Trust & Safety

Extra Curricular And Accomplishments

  • Delivered a Seminar on Mutual Funds, Long-Term Investments, Rate of Interest, Types of Investments, Risk Assessment, Delivered Video presentation to the respective audience in order to create awareness about various types of investment options available.
  • Top Level Performer Award, Concentrix, Quarter of the month

Personal Information

Date of Birth: 07/06/91

Profile Overview - Summary

Post-graduate with nearly 10 years of experience creating win-win relationships with customers & managing customer centric operations while adhering to guidelines and procedures as well as ensuring customer satisfaction. Skilled professional truly understands customer needs and serves as an advocate for the customer's interests dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer. Proactive and creative professional, proficient in grasping new concepts quickly & utilizing the same in a productive manner. Deft in creating new customer acquisition and follow up with existing customers client branding; ability to plan and deliver optimal technical solutions ensuring enhanced project delivery and execution experience. An effective problem solver with strong Leadership, People Management and SMART (Specific, Measurable, Achievable, Result Oriented, Time bound) working approach.

Internship

Cadbury India, Working Structure of Company, Intern, 4 weeks, Conducted Market Research while identifying and analyzing the customer needs as well as requirements for Cadbury Brand., Updated the database with the existing and new customer details; observed and analyzed brand awareness, brand position and customer satisfaction rate.

Certification

  • Career essentials in generative AI by Microsoft and Linkedin

Timeline

Deputy Manager

Concentrix
03.2022 - Current

Asst. Manager

Concentrix
10.2014 - 02.2022

Intern

Cadbury India

M.B.A -

Babu Banarasi Das National Institute of Management and Technology

B.B.A -

Aryan Institute of Management and Computer Studies

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