Dynamic Customer Support Specialist with over 3+ years of experience in delivering exceptional customer experiences and driving satisfaction scores up by 30% and resolving complex customer issues. Proficient in customer relationship management and ticketing system with active responses or with expertise in giving fast resolutions. Seeking to leverage strong communication skills and technical knowledge to enhance customer experience and drive loyalty for my company.
Customer Service & Relationship Building
Service Now
Support Performance Metrics
Customer relationship management (CRM)
SQL
Customer Experience Analytics
SLA compliance
Service ticket management
Technical issues analysis
Probability & Statistic
Database Management System
SQL Basic