Rahul Kumar
Customer Support Specialist
Agra
Summary
Dynamic Customer Support Specialist with over 3+ years of experience in delivering exceptional customer experiences and driving satisfaction scores up by 30% and resolving complex customer issues. Proficient in customer relationship management and ticketing system with active responses or with expertise in giving fast resolutions. Seeking to leverage strong communication skills and technical knowledge to enhance customer experience and drive loyalty for my company.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Support Specialist
Accenture Solutions Private
09.2021 - 05.2025
- Provided timely assistance to customers via email, chats, and additional comments on Service Now, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Monitored system performance to identify potential issues.
Education
Bachelor of Technology - Mechanical Engineering
GLA University
Mathura, India 04.2001 -
Skills
Customer Service & Relationship Building
Service Now
Support Performance Metrics
Customer relationship management (CRM)
SQL
Customer Experience Analytics
SLA compliance
Service ticket management
Technical issues analysis
Probability & Statistic
Database Management System
Certification
SQL Basic
Timeline
Customer Support Specialist
Accenture Solutions Private
09.2021 - 05.2025
Bachelor of Technology - Mechanical Engineering
GLA University
04.2001 -
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