Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahul Kumar

Customer Support Specialist
Agra

Summary

Dynamic Customer Support Specialist with over 3+ years of experience in delivering exceptional customer experiences and driving satisfaction scores up by 30% and resolving complex customer issues. Proficient in customer relationship management and ticketing system with active responses or with expertise in giving fast resolutions. Seeking to leverage strong communication skills and technical knowledge to enhance customer experience and drive loyalty for my company.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Customer Support Specialist

Accenture Solutions Private
09.2021 - 05.2025
  • Provided timely assistance to customers via email, chats, and additional comments on Service Now, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Monitored system performance to identify potential issues.

Education

Bachelor of Technology - Mechanical Engineering

GLA University
Mathura, India
04.2001 -

Skills

    Customer Service & Relationship Building

    Service Now

    Support Performance Metrics

    Customer relationship management (CRM)

    SQL

    Customer Experience Analytics

    SLA compliance

    Service ticket management

    Technical issues analysis

    Probability & Statistic

    Database Management System

Certification

SQL Basic

Timeline

Customer Support Specialist

Accenture Solutions Private
09.2021 - 05.2025

Bachelor of Technology - Mechanical Engineering

GLA University
04.2001 -
Rahul KumarCustomer Support Specialist