RAHUL KUMAR

• Managed over 130 engineers in Jodhpur Division for ICCC Smart City projects and emergency services management.
• Oversaw operations for emergency call centers Dial-100, Dial-112, and cyber fraud services (1930).
• Ensured maximum uptime of data center and IT systems while adhering to SLA requirements.
• Directed shift and roster management for continuous 24/7 support across a large engineering team.
• Supervised customer complaint redressal system, focusing on video management and intelligent traffic management.
• Monitored invoice progress, reducing DSO to enhance cash flow by five crore quarterly.
• Documented SOPs and SLAs to ensure operational efficiency and compliance with standards.
• Managed tier-2 data center infrastructure, including over 100 servers and power solutions.

• Established gap-free coverage to protect critical assets of Indian Air Force Base Station.
• Engineered and deployed VMware ESX 6.7, creating robust virtual infrastructure on blade servers.
• Implemented high-availability solutions with VMware and shared network storage.
• Customized server configurations, including Active Directory, DNS, and security policies, to maintain OS standards.
• Managed storage provisioning tasks such as LUN creation, RAID configuration, and memory upgrades.
• Executed installation and maintenance of data center infrastructures supporting over 600 devices.
• Configured and integrated surveillance sensors and perimeter defenses with relevant software solutions.
• Coordinated with clients and vendors to ensure project alignment and successful implementation.

• Executed end-to-end operational activities of UBR site until completion from field.
• Maintained superior customer service on live sites 24/7.
• Reduced estimated downtime to restore sites within SLA timelines.
• Configured and managed LiteBeam and AirGrid M5 UBR, focusing on fault and configuration management.
• Installed and replaced faulty devices, including ODU, POE, and LAN cables, for timely site restoration.
• Performed alarm rectification on active sites to enhance customer service.
• Conducted WAN IP reachability tests to ensure customer satisfaction.
• Collaborated with NHQ, ENOC, and SNOC teams to quickly restore sites and communicate outage reasons.

• Executed end-to-end installation of new Basic Triband site for RJIL.
• Conducted ATP 11A acceptance testing with circle quality lead to ensure compliance.
• Analyzed installation quality indices with circle quality engineer to identify improvement areas.
• Rectified performance issues by adhering to established quality standards.
• Coordinated field and circle teams for closure on ATP 11A, RFE1, and EMF surveys.
• Performed OADF tests on all sites prior to integration, minimizing service disruptions.
• Managed LTE network integration, configuration, and troubleshooting processes effectively.
• Supported field teams in equipment installation, commissioning, and system integration.

• Executed installation, commissioning, and integration of Nokia 3G BTS systems.
• Commissioned and troubleshot 3G modules, including FSMF and RF Modules.
• Conducted acceptance tests for Nokia BTS to verify compliance with industry standards.
• Resolved BTS alarm issues to optimize operational efficiency.
• Monitored alarms and measured VSWR during site integration processes.
• Coordinated media routing to improve connectivity at various sites.
• Supported field personnel in equipment installation and acceptance testing.
• Facilitated client coordination to enhance project execution.

Managed operational actions for live 2G and 3G networks, including transmission equipment.

Executed configuration, fault rectification, and change management to improve network quality.

• Defined and tested alarms to uphold system integrity.
• Handled active alarms with prompt rectification procedures.
• Performed troubleshooting for Nokia Flexi BTS, Multi Radio BTS, Ultra BTS, and Metro BTS.
• Commissioned and integrated Nokia Flexi BTS and Multi Radio BTS into existing systems.
• Conducted acceptance tests for Nokia BTS and transmission equipment to ensure regulatory compliance.
• Managed E1 routing for new 2G sites and media routing for new 3G sites.

Executed installation and integration of Nokia Flexi BTS and Multiradio BTS systems.

Conducted troubleshooting for Nokia Flexi edge BTS and MR BTS systems.

Performed acceptance testing of Nokia BTS to confirm operational readiness.

• Defined and tested alarm systems for enhanced monitoring.
• Measured VSWR with Site Master during site integration.
• Configured E1 routing to establish connectivity for new sites.
• Commissioned and troubleshot Nokia Transmission Equipment including FIU, FIFA, FIPA models.
• Installed and commissioned Microwave Radio Links using HUAWEI RTN 620, 950, 950A equipment.