Rahul Kumar
Bengaluru
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Cluster Operation
Sahayog Multistate Credit Co-op Society
Bangalore
07.2024 - 08.2025
- Conducted thorough customer due diligence assessments to identify potential risks.
- Analyzed transaction patterns to detect suspicious activities and report findings.
- Collaborated with compliance teams to ensure adherence to regulatory requirements.
- Reviewed and updated KYC documentation for accuracy and completeness.
- Assisted in developing policies and procedures for AML compliance initiatives.
- Engaged with clients to gather necessary information for onboarding processes.
- Participated in training sessions to enhance team knowledge of AML regulations.
- Documented findings and maintained detailed records of investigations conducted.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
Sr. Finops & Staffing analyst
Amazon Development Centre India Pvt Ltd
Bangalore
01.2017 - 02.2021
- Managed vendor relationships to enhance service delivery and compliance.
- Reviewed vendor invoices for accuracy and adherence to contracts.
- Monitored progress against service level agreements established with vendors.
- Facilitated resolution of escalated problems between parties involved in the contract agreement process.
- Provided training and guidance to staff members on how best to interact with vendors when negotiating contracts or resolving disputes.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Maintained accurate records of all vendor contracts and agreements.
- Trained team members on best practices for managing escalations effectively.
- Managed escalated tickets in the ticketing system to ensure timely responses.
- Maintained a high level of quality assurance throughout the escalation process.
- Developed standard operating procedures for handling escalations efficiently.
- Conducted thorough financial audits to ensure compliance with regulations and standards.
- Ensured timely completion of all assigned tasks within set deadlines.
- Conducted audits on internal controls and developed reports on findings.
Deputy Manager
ICICI BANK LTD
Ahmedabad
08.2012 - 07.2015
- Managed daily operations of banking services and customer transactions.
- Supervised team members to ensure compliance with banking regulations.
- Maintained records of all operational activities for future reference.
- Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
- Reconciled account balances with banking institutions.
- Adhered to all applicable banking laws, regulations, policies, and procedures.
- Trained new staff members on proper banking procedures and protocols.
- Performed internal audits of retail banking processes.
- Conducted thorough customer due diligence reviews for compliance purposes.
- Collaborated with teams to resolve KYC discrepancies and issues.
- Monitored regulatory changes impacting KYC processes and procedures.
- Implemented risk assessment methodologies to evaluate customer profiles.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Verified customer identity using public records, financial databases, and other resources.
Education
Post Graduate Diploma - Banking
ICICI Manipal Academy
Bengaluru11.2012
Bachelor of Business Administration -
ICFAI University
Hyderabad04.2010
Senior Secondary Education -
Kendriya Vidalaya
Barrackpore04.2007
Secondary Education -
Kendriya Vidalaya
Barrackpore04.2005
Skills
- Customer due diligence
- Regulatory compliance
- Risk assessment
- KYC documentation review
- Financial auditing
- Process improvement
- Vendor management
- Team leadership
- Conflict resolution
- Effective communication
- Training development
- Financial crime prevention
- Know your customer procedures
- AML investigations
- Transaction monitoring
- Suspicious activity reports
Languages
- English
- Hindi
- Bengali
- Gujarati
Hobbies and Interests
- Watching Netflix
- Amazon prime
- Other OTTs
- Love for Cheese
- Cooking
Disclaimer
I hereby declare that the above-mentioned facts are true to the best of my knowledge.
<Enter your own>
- Date of Birth: 09/05/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Achievements And Extracurricular Activities
- Extra Mile Award from Amazon
- Best Among Equals award from Amazon
- Love to participate in social event human well-being and self-rejuvenate
Timeline
Cluster Operation
Sahayog Multistate Credit Co-op Society
07.2024 - 08.2025
Sr. Finops & Staffing analyst
Amazon Development Centre India Pvt Ltd
01.2017 - 02.2021
Deputy Manager
ICICI BANK LTD
08.2012 - 07.2015
Post Graduate Diploma - Banking
ICICI Manipal Academy
Bachelor of Business Administration -
ICFAI University
Senior Secondary Education -
Kendriya Vidalaya
Secondary Education -
Kendriya Vidalaya
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