Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Rahul Kumar

Sr.Representative
Gurgaon

Summary

Professional with track record in delivering impactful results. Adept at team collaboration, driving projects to successful completion, and adapting to evolving priorities. Skilled in customer relations, problem-solving, and process optimization. Known for reliability, strong communication, and strategic approach to meeting organizational goals.

Overview

1
1
year of professional experience
1
1
Language

Work History

Senior Representative

Concentrix
Gurgaon
10.2025 - Current

I specialize in AML compliance, fraud detection, and dispute resolution, ensuring accurate and secure handling of customer accounts. My work involves reviewing KYC documents, conducting due diligence, and assessing risk to prevent financial crime. I analyze suspicious transactions, identify red flags, and escalate high-risk cases with precision. I also manage dispute and chargeback investigations by validating evidence, coordinating with stakeholders, and ensuring fair, timely outcomes. With strong analytical judgment and attention to detail, I support regulatory compliance, minimize exposure, and enhance customer trust. I am committed to protecting the organization while delivering a smooth, secure client experience.

  • Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
  • Managed high-volume workload while maintaining strong attention to detail and accuracy.
  • Improved team efficiency by streamlining processes and implementing time-saving strategies.
  • Identified areas for process improvement within the department which led to increased operational efficiencies.
  • Supported team members in their daily tasks, fostering a cohesive and productive work environment.
  • Strengthened client relationships through excellent communication skills and consistent followup.

Associate Analyst

Policybazaar
08.2024 - 09.2025
  • I assess applicant risk through detailed underwriting, verify identities with thorough KYC reviews, and ensure smooth, compliant client onboarding. I analyze financial and supporting documents, identify red flags, and escalate high-risk cases. My work strengthens decision-making, minimizes exposure, and supports a secure and seamless onboarding experience.
  • Developed a keen understanding of company KPIs, using this knowledge to guide accurate data interpretation and insightful analysis.
  • Designed, built and analyzed data and data infrastructure to support business initiatives.
  • Identified potential risks and opportunities through meticulous data analysis, allowing for proactive strategic planning.

Education

Bachelor of Arts - Political Science

BS College
Patna, India
04.2001 -

Skills

CRM proficiency

Client services

Client onboarding

AML-KYC Regulations

Fraud-Dispute

Adavance EXcel

Software

Salesforce

Marqeta

Jira

BMS

Observe AI

Disputeron

OpenSearch

Timeline

Senior Representative

Concentrix
10.2025 - Current

Associate Analyst

Policybazaar
08.2024 - 09.2025

Bachelor of Arts - Political Science

BS College
04.2001 -
Rahul KumarSr.Representative