Salesforce

Professional with track record in delivering impactful results. Adept at team collaboration, driving projects to successful completion, and adapting to evolving priorities. Skilled in customer relations, problem-solving, and process optimization. Known for reliability, strong communication, and strategic approach to meeting organizational goals.
I specialize in AML compliance, fraud detection, and dispute resolution, ensuring accurate and secure handling of customer accounts. My work involves reviewing KYC documents, conducting due diligence, and assessing risk to prevent financial crime. I analyze suspicious transactions, identify red flags, and escalate high-risk cases with precision. I also manage dispute and chargeback investigations by validating evidence, coordinating with stakeholders, and ensuring fair, timely outcomes. With strong analytical judgment and attention to detail, I support regulatory compliance, minimize exposure, and enhance customer trust. I am committed to protecting the organization while delivering a smooth, secure client experience.
CRM proficiency
Client services
Client onboarding
AML-KYC Regulations
Fraud-Dispute
Adavance EXcel
Salesforce
Marqeta
Jira
BMS
Observe AI
Disputeron
OpenSearch