RAHUL KUMAR
Senior Service Engineer
KASHIPUR,Punjab
Summary
Senior Service Engineer leading after-sales support for plasma cutting and welding automation systems. Troubleshoots CNC controllers, servo drives, and power packs across complex industrial installations, while coordinating spares and guiding sales teams on technical issues. Brings field training experience for nesting software and machine platforms used in high-mix manufacturing environments.
Overview
1
1
Language
15
15
years of professional experience
Work History
Senior Service Engineer
ESAB INDIA LTD
04.2025 - Current
- Led technical support initiatives, enhancing customer satisfaction through effective troubleshooting and problem resolution.
- Developed and implemented maintenance plans for welding equipment, improving operational efficiency and reducing downtime.
- Mentored junior engineers, providing guidance on complex service issues and fostering professional development.
- Streamlined service processes by identifying bottlenecks and implementing strategic solutions to enhance productivity.
- Collaborated with cross-functional teams to integrate new technologies into service offerings, driving innovation in product applications.
- Conducted training sessions for clients on equipment usage and maintenance best practices, ensuring optimal performance standards.
- Analyzed service data to identify trends and inform strategic decision-making for product improvements and customer engagement.
- Established quality control measures for technical support operations, resulting in consistent delivery of high-quality service outcomes.
- Proactively identified potential bottlenecks in workflows proposed alternative solutions that ultimately increased efficiency across the team.
- Scheduled and implemented maintenance activities for equipment.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Streamlined service processes for improved efficiency and reduced downtime in critical systems.
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Performed troubleshooting and repair for complex electrical equipment.
- Diagnosed and resolved machine operation variations and equipment problems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Resolved customer complaints in prompt, polite and professional approach.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
service engineer
ESAB India Ltd, (Cutting division)
01.2023 - Current
- Responsible for all technical activities (that includes all the after sales activities) of the plasma cutting machine for the given location.
- Making customers available the required & necessary spares.
- Supporting the sales team.
- Troubleshooting the CNC & mechanical problems related to ESAB make Plasmamachines.
- A CNC cutting, welding & automation industry
- Working with ESAB India Ltd, (Cutting division) a CNC cutting, welding & automation industry, from 02nd Jan'2023 to till date as service engineer in INDIA North Region (PUNJAB).
Service Engineer
ESAB Middle East
11.2021 - 10.2022
- Responsible for all technical activities of the plasma machine for the customers located in the given location.
- Making available the required & necessary spares.
- Supporting the sales team to support Sales.
- Troubleshooting the mechanical, electrical & software problems related to Plasma cutting & welding automation machines.
- Troubleshooting various kinds of problems in different kinds of ESAB make Plasma power packs (for e.g. A120, ESP150, EPP202, M3 360, EPP 450,EPP 600, 100i, 200i, 300i, 400i, m2 200i).
- Troubleshooting the mechanical & electrical related problems of welding automation machines (like CAB SAW TWIN Wire, ICE).
- Troubleshooting various kinds of problems in different kinds of ESAB make welding power packs (for e.g., LAF, TAF, ARISTO).
- Troubleshooting issues in the ESAB make CNC models ISGM3500, Combirex, Suprarex, Crossbow HD, Ergo star,Phoenix.
- Troubleshooting issues related to ESAB make CNC controllers ( Like VISIONT5, VISION 55, ICNC) & Welding automation controllers (Like PEK, PAV, GMH).
- Troubleshooting issues related to servo motors & servo drives YASKAWA & PANASONIC make.
- Handling ESAB makes VBA GLOBAL PRO (BEVEL plasma) 5 Axis machine.
- Troubleshooting issues related to ESAB make DMX bevel cutting machine.
- Provides training and troubleshoot issues related to the nesting software’s as FAST CAM, MOST 2D, COLUMBUS, PRO MOTION NESTING.
- A CNC cutting, welding & automation industry
- Worked with ESAB Middle East a CNC cutting, welding & automation industry, from 20thNov'21 to 14thOct'22 as a Service Engineer in Dubai, looking for the areas of middle east & Africa.
service engineer
ESAB India Ltd, (Cutting division)
08.2017 - 10.2021
- Responsible for all technical activities of the plasma machine for the customers located in the given location.
- Making available the required & necessary spares.
- Supporting the sales team to support Sales.
- Troubleshooting the CNC & mechanical problems related to Plasma machines.
- Troubleshooting various kinds of problems in different kinds of ESAB make power packs (for e.g. A120, ESP150, EPP202, M3 360, EPP 450)
- Troubleshooting issues in the ESAB make CNC e.g., ISGM3500, Combirex, Suprarex, Crossbow HD.
- Troubleshooting issues related to ESAB make controllers as VISION T5, VISION 55, ICNC Controller.
- Troubleshooting issues related to servo motors.
- Handling issues related to ESAB make VBA GLOBAL PRO (BEVEL PLASMA) 5 Axis machine.
- A CNC cutting, welding & automation industry
- Worked with ESAB India Ltd, (Cutting division) a CNC cutting, welding & automation industry, from 10th Aug'2017 to 31stOCT'21 as service engineer in INDIA North Region (PUNJAB).
service engineer
Messer Cutting Systems India Pvt Ltd.
02.2016 - 08.2017
- Dealing with customers in their machine breakdowns.
- Making them available the required proper spares.
- Helping with IN TIME solutions for their satisfaction.
- Troubleshooting the CNC & mechanical problems.
- Troubleshooting various kinds of problems in different kinds of power packs (for eg HPR 45,65,85,105,1625,130,260 Kjellberg Power sources as 130 neo 280i)
- Solving problems in servo motors.
- A CNC cutting manufacturing company Germany based
- Worked with Messer Cutting Systems India Pvt Ltd. a CNC cutting manufacturing company Germany based, from 15th feb'2016 to 10th Aug'2017as service engineer.
Electrical engineer
RICHA INDUSTRIES Ltd
06.2013 - 02.2016
- Arranging the suitable measure for overcoming the breakdowns.
- Updating the required documents for ex. monthly consumptions of electricity D.G set reports, breakdown details as per daily and monthly basis etc.
- Arranging & attaining breakdowns of 600KVA DG sets (02nos, Cummins make)Making proper schedules for B & C checks of DG sets.
- Maintaining the monthly consumables report.
- Making shift schedule for the staff members.
- Attaining breakdowns for CNC machines.
- Attaining breakdowns for hydraulic machinery and pressure cylinders.
- Making external parties for machine repairs.
- Handling out breakdowns of HT lines (11KV).
- Handling problems of automatic compressor (220 CFM Cummins make)
- Kashipur a PEB division
- Worked with RICHA INDUSTRIES Ltd, kashipur a PEB division from 2013 June 1ST to 8th feb'2016 as an Electrical engineer in the Maintenance Department.
GET
Vishwanath Papers & Boards Ltd.
08.2011 - 05.2013
- Arranging the suitable measure for overcoming the breakdowns.
- Updating the required documents for ex monthly consumptions of electricity D.G set reports etc.
- Maintaining the monthly consumables report.
- A craft paper making industry
- Worked with Vishwanath Papers & Boards Ltd. (a craft paper making industry) Kashipur, from Aug'11 to May 31'13. As a GET in the electrical department.
Education
MBA (Correspondance) - Production operation management & HR
Amity university
Noida01-2016
B.Tech - Electrical Engg.
PUNJAB Tech. UNIVERSITY
01-2011
Intermediate - P.C.M.B.
C.B.S.E
01-2007
High School - Science
C.B.S.E
01-2005
Skills
Plasma cutting diagnostics
CNC fault finding
Servo drive troubleshooting
Spare parts coordination
Customer training
Electrical troubleshooting
Mechanical troubleshooting
Welding automation systems
Preventive maintenance planning
Commissioning support
HMI configuration
Electrical schematic reading
VFD troubleshooting
Control panel wiring
Interests
Listening to music, Playing badminton, football, cricket, Reading technical books
Declaration
I hereby declare that the above-mentioned information is correct to the best of my knowledge.
Training Summary
- 4 months training in IBM Mainframe from Applied labs, Noida.
- Institutional training (june'08 to july'08)
- From Rayat Institute of Engineering & Information Technology, Railmajra
- Six Week Training in BHEL june'09 to july'09
- Undergone 2 weeks of overseas assignments on shop floor at ESAB Cutting Systems, Germany.
- The training was regarding the new Suprarex Machine with EPP 450 power source having VISION T5 controller.
- A bevel plasma (Model VBA GLOBAL PRO).
- Completed various installation projects in Egypt, Qatar, UAE, Kenya, Nigeria,Burkina faso, Ghana.
Timeline
Senior Service Engineer
ESAB INDIA LTD
04.2025 - Current
service engineer
ESAB India Ltd, (Cutting division)
01.2023 - Current
Service Engineer
ESAB Middle East
11.2021 - 10.2022
service engineer
ESAB India Ltd, (Cutting division)
08.2017 - 10.2021
service engineer
Messer Cutting Systems India Pvt Ltd.
02.2016 - 08.2017
Electrical engineer
RICHA INDUSTRIES Ltd
06.2013 - 02.2016
GET
Vishwanath Papers & Boards Ltd.
08.2011 - 05.2013
High School - Science
C.B.S.E
Intermediate - P.C.M.B.
C.B.S.E
B.Tech - Electrical Engg.
PUNJAB Tech. UNIVERSITY
MBA (Correspondance) - Production operation management & HR
Amity university