Rahul Kumar Mishra
Data Center ITOps Engineer
Bangalore
Summary
With close to 12 years of significant experience and a proven record of accomplishment on application support Platform includes Datacenter operations Physically & Virtually , Network virtualization(VMware ,VXRail ,Hyperv & UCS) Implementations and risk assessment. Seeking assignments in the DC related technologies domain with a growth-oriented organization. Have develop good knowledge based on datacenter operation , vApp & UC application. Experience in handling production issues.
Overview
12
12
years of professional experience
1
1
Language
Work History
Data Center ITOps Engineer
Alstom Transport India
04.2022 - Current
- Working in a leverage model and supporting clients.
- Review all deliverables to ensure quality and ensure the defined SLAs are met.
- Manage Implementation of VxRail includes verify the required Capacity.
- Configure/Deploy VxRail severity incidents, work with various teams to resolve the issue and identify the cause.
- Create manage and troubleshooting the vAPP’s created under the VXRAIL & DXC Cloud based environment.
- VMware ESXi Installation, Configuration & Administration vCenter upgrade includes in firmware/BIOS upgrades.
- Creation, Management and Configuration of Virtual Machines, Clone and Templates.
- Patch all ESXi servers using Update manager or Command line every quarter.
- Troubleshooting hardware related issues in ESXi servers.
- Handle escalations from L1/L2 engineers and troubleshoot the issues.
- Extending disk space in VM’s according to the user requests.
- Raising case with product vendors in case of faults found in server hardware.
- Lead the high priority (severity 1, 2) VMware calls during outage.
- Troubleshoot the problem and help the team adhere notifications and timely updates.
- Giving trainings to L1 resources and new joiners.
- Managing & Troubleshooting Server related queries.
- Creating Snapshot, Cloning the VM's, Deploy VM from ISO & Templates.
- Installing VM Tools, Moving VM’s from one host to another host using VMotion.
- Preparing documents for knowledge sharing for the individual task done by me to be shared in team.
- Decommissioning of servers by getting approval on standard decommission document and raising appropriate change with adherence to ITIL process.
- Work on daily monitoring request tickets assigned to me.
Datacenter Manager
Vodafone Shared Services
04.2019 - 04.2022
- Got an opportunity to work with Vodafone Intelligent Services as a Datacenter Manager in year 2019 April, on SLS (second Line operation) India.
- Major responsibility includes risk review and assessment of application connectivity’s which includes understanding network related configurations, troubleshooting Client networks, Providing support for customer on UC applications, VMware vCenter, UCS & CUCM related task with multivendor environment.
- Being part of second line Ops in vertical, the role is to ensure all as a part of day today activity providing a fix to customer (be it implementation, issue fix, collecting logs or resolving existing configuration issue) are major responsibilities.
- Handling issues of any severity with best knowledge and interpersonal skill and guiding design team with best of our knowledge.
Network Engineer
Bharti Airtel
12.2018 - 04.2019
- With Bharti Airtel on CMSIT Services Payroll worked as Network Engineer.
- The major focus was to Support Airtel IT and Network infrastructure includes Implementation, configuration and hardware support with vendor like Cisco and Dimension data.
- Monitoring devices via Solar wind.
- Datacenter operations support for multiple Client's applications.
- Configuration of TACACS+ server.
- Additional responsibilities included RMA process, asset management Working with different teams on troubleshooting Network configuration includes routing and switching related issues, managing switch, Cisco wireless (Access point) via WLC, Creation of guest user account in WLC & checking of connectivity of access points.
- Opening of ports in firewall as per the user requirements.
- Resolving the connectivity issues as per the tickets assigned by the helpdesk.
Network Engineer
Minesource India Pvt. Ltd
04.2014 - 07.2018
- With Minesource India Pvt. Ltd started my journey with designation as Network Engineer.
- For consulting, managing, organizing and troubleshooting Client internal network.
- Installing IOS of routers & switches.
- Configuration of Cisco 2811 Routers, Cisco switch 3850, 3560 & 6880 & Cisco 2960 switches in real time environment.
- Documentation of physical layout of the networks.
- Maintenance the database of IP addresses allocation.
- Monitoring WAN link utilization.
- Preparing the network downtime report on monthly basis.
- Resolving the connectivity issues as per the tickets assigned by the helpdesk.
Education
B. Tech - Information Technology
SRM University
Chennai01.2011
Skills
Time management
Personal Information
- Pan Number: BKUPM6571R
- Passport Number: P0787205
- Father's Name: Nirmal Mishra
- Date of Birth: 5 December 1987
- ID Type: PAN
- ID Number: BKUPM6571R
Technical Proficiency
On current role as a Second line Ops Engineer, core responsibilities includes: Network Virtualization & Migration., ITIL process executions experience such as incident, problem and change management., Involvement in P2/P3 call Incident., Review connectivity requirement related to UC core applications related to Datacenter environment., Ensuring Network Segmentation includes Firewall (CISCO –ASA) Data Center switches (Nexus) UCS Blade, Vm related task., Engaging relevant application with Engineering and design team to take effective measures on highlighted risk and implementation., Frequent coordination with various application/infrastructure Team & Management people to ensure desired objective are achieved., Perform Risk assessment for firewall, Nexus devices and its rule bases., Create and validate in process documentation such as MOP, DP, LLD and Case based scenario to ensure less impact in customer network and application., Vendor Management: Troubleshooting for hardware as well as Software (application) level with closely with Cisco, VMware, Dell & HP., 4.8 years of experience on switching and routing in Datacenter environment., Have configured and implemented the Cisco nexus 7k, Cisco 2811 Routers, Cisco switch 3850, 3560 & 6880 & Cisco 2960 switches in real time environment., Installation of all the Network Components such as router, switches, access point Synchronization with WLC., Good working experience on configuring the Management Cisco nexus 7k, Cisco switch 3850, 3560 & 6880 & Cisco 2960 switches., Managing the Security Appliance and creating access rule in context based in firewall., Working on Managing ASA Firewall 5520, 5525 & ASA 5555-X., Taking regular backup., Opening of ports in firewall as per the customer requirements through change process., Have doing troubleshooting and for fixing the issue., Troubleshoot and fix day today problem and policies, which needs to be applied on the firewall., Vmotion, Host failover configuration, assigning LUN, Creating Host and cluster, Auto deployment, Creating new VM through OVA template, snapshot, cloning data store mounting – unmounting, LUN provisioning., Vcenter upgrade includes 5.5 to 6.5, Esxi installation & upgrade via manual and auto deployment., Excellent troubleshooting skills on vcenter related issue., Addition of new chassis, Exsi Blade firmware upgrade, Majorly FI upgrade., Doing all the necessary troubleshooting that comes in the way to make Blade healthy like network connectivity, Fan, memory & processors., Checking RTMT logs with no of Devices, Disk usage & CPU utilization., Basic level of troubleshooting like soft resetting, services like Tomcat, DB replication & cluster reboot., Certificate management task like old certificate cleaning, auditing, creating CSR file, uploading certificate., Doing all the basic to mid-level necessary troubleshooting for VOIP related and jabber related issue., Hands on experience on the UAM Part from the operation point of view as secondary spoke from our team.
Product And Tool Worked Upon
Remedy, BTT, Service Now, Net cool, Science Logic, Cramer, infovista, Active Directory, Cramer, AEC, NGIN, Palladion, VOSS4UC, CSR CA signed, self-signed validation, Implementation, Data Center Switches Nexus7k, CISCO 6800, Cisco ASA, vASA, Microsoft Windows, Linux, Ansible, PowerShell
Achievements And Rewards
- Nominated as a top performer and top talent in 2019-20.
- Received the Star Award in January 2021 for actively involved in ESXI & FI upgrade (almost 200 + Hots).
- Nominated as Top Talent for the year 2021.
- Received the Star Award in April 2022 (For migration activity).
- Received Silver Award for continuous support for the One of the Leading Project (REM) in November 2024.
Timeline
Data Center ITOps Engineer
Alstom Transport India
04.2022 - Current
Datacenter Manager
Vodafone Shared Services
04.2019 - 04.2022
Network Engineer
Bharti Airtel
12.2018 - 04.2019
Network Engineer
Minesource India Pvt. Ltd
04.2014 - 07.2018
B. Tech - Information Technology
SRM University