RAHUL KUMAR PANDEY
New Delhi
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Air india sats Airport Services Private Limited
New Delhi
03.2016 - Current
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- "Managed and motivated a team of customer service agents to provide exceptional service to thousands of passengers daily at Delhi Airport at AIR INDIA. Resolved complex passenger issues, including flight delays, cancellations, and baggage concerns, while maintaining a calm and professional demeanor."
CASHIER
FAIZA HOSPITALITY
New Delhi
02.2014 - 03.2015
- 1 Year work experience in FAIZAHOSPITALITY Work as a CASHIER In INDRA GANDHI INTERNATIONAL AIRPORT, NEW DELHI
AISATS AIRPORT SERVICES PVT. LTD.
- Total More than 6 year work experience in AISATS AIRPORT SERVICES PVT
- LTD
- For handling AIR INDIA
- 03 years experience in controlling and supervisory for handling AIR INDIA check-in and reservation as a customer services senior Agent
Education
Master - commerce
P.N college
Khordha, Odisha01.2019
Bachelor - commerce, management Hons.
Jatni College
Bhubaneswar, Odisha01.2015
+2 - commerce
Jatni College
Bhubaneswar, Odisha01.2012
10th -
saraswati sishu vidya mandir
Jatni, Odisha01.2010
Skills
- Microsoft Office
- Working with Windows 98
- Working with Windows XP
- Working with Windows 7
- Quick learner
- Issue resolution
- Hardworking
- Leadership
Heightcm
174
Weightkg
66
Hobbies and Interests
- Playing computer graphics game
- Making new friends
- Listening music
Disclaimer
I do hereby declare that the information furnished above by me is true to the best of my knowledge & belief.
Proficiencyinlanguages
- English
- Hindi
- Bhojpuri
- Oriya
- Bengali
Personal Information
- Father's Name: Ranjit Pandey
- Date of Birth: 02/04/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
Advanced
C1
Hindi
Proficient
C2
Odia
Proficient
C2
Bengali
Upper Intermediate
B2
Bhojpuri
Advanced
C1
Timeline
Customer Service Supervisor
Air india sats Airport Services Private Limited
03.2016 - Current
CASHIER
FAIZA HOSPITALITY
02.2014 - 03.2015
AISATS AIRPORT SERVICES PVT. LTD.
Master - commerce
P.N college
Bachelor - commerce, management Hons.
Jatni College
+2 - commerce
Jatni College
10th -
saraswati sishu vidya mandir