Rahul Ram
Bhubaneswar
Summary
Operation manager contributing to team member by improving efficiency and productivity. Skilled at the practices and procedures that bank uses to ensure transactions are accurately and appropriately. Interaction with internal employees to resolve there issues and ease operational journey for customers and staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operation Manager
Standard Chartered Bank
05.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Updated and maintained mortgage contract database utilizing Microsoft Access.
- Maintained accuracy of general ledger and assisted in bank reconciliations.
- Maintained customer account information database by canceling and updating customer accounts.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Delivered prompt service to prioritize customer needs.
- Prioritized and coordinated staff workflow and provided training and assistance.
- Provided technical guidance and leadership to assist with problem resolution.
Relationship Manager
Yes Bank Ltd.
06.2021 - 05.2022
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
- Designed CRM reporting and Business Intelligence dashboards and adapted resourcing based on emerging trends.
- Generated new business by executing strategic campaigns and proactively cold calling customers.
- Handled high-profile clients and territories with exceptional planning and strategic engagement.
- Examined customer loan applications for loan approvals and denials.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Monitored performance of existing loan portfolios to identify and address any issues.
Priority Banking Relationship Manager
Axis Bank Ltd.
02.2018 - 11.2021
- Modified investment strategies based on market changes and fluctuations.
- Verified clients' needs and financial resources to determine tailored investment strategy.
- Tracked investment performance, providing clients with scheduled updates.
- Consulted with clients using preferred channels, maintaining customer satisfaction.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Offered administrative support to assist with loan origination, approval, and underwriting.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Set up files using loan officer checklist and submitted on-time for processing.
Customer Relationship Executive
Jana Small Finance Bank Ltd.
04.2016 - 01.2018
- Achieved outstanding customer satisfaction through effective team management.
- Audited work and customer service processes to identify improvement areas.
Education
Master of Business Administration - Banking and Finance
KL University
Vijayawada, AP01.2016
B.com - Accounting
M.P.C Autonomous college
Baripada, OR01.2014
12th - Accounting
M.P.C. College
Baripada, OR01.2011
10th -
Vikash Convent School
Karanjia,OR01.2009
Skills
- Customer relations
- Sales techniques
- Business strategy development
- Customer complaint management
- Target setting and monitoring
- Business development
- KPI management
Certification
- Diploma in banking and finance by IIBF
- NISM Series V-A certified
- NCFM certified
Timeline
Operation Manager
Standard Chartered Bank
05.2022 - Current
Relationship Manager
Yes Bank Ltd.
06.2021 - 05.2022
Priority Banking Relationship Manager
Axis Bank Ltd.
02.2018 - 11.2021
Customer Relationship Executive
Jana Small Finance Bank Ltd.
04.2016 - 01.2018
Master of Business Administration - Banking and Finance
KL University
B.com - Accounting
M.P.C Autonomous college
12th - Accounting
M.P.C. College
10th -
Vikash Convent School
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