Rahul kumar Sinha
Bishrampur Chhattisgarh
Summary
Banking professional with extensive experience at HDFC Bank, specializing in team leadership and financial analysis. Proven expertise in regulatory compliance and customer experience enhancement, resulting in increased branch profitability. Skilled in building strong client relationships and consistently surpassing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC BANK
Bishrampur Chhattisgarh
08.2024 - Current
- Led a results-oriented team to enhance branch profitability through effective business generation.
- Supervised high-net-worth client programs to strengthen customer relationship management.
- Resolved customer complaints to elevate satisfaction levels and loyalty.
- Managed teller operations and vault activities, ensuring security and operational efficiency.
- Reviewed operations reports to pinpoint areas for improvement in branch performance.
- Coordinated marketing initiatives with branch merchandising to increase product visibility.
- Guided team members to meet all banking objectives and targets successfully.
- Ensured optimal functioning of all components within the branch sales model.
Personal Banker Authoriser (Operation Manager)
HDFC BANK LTD
Ramanujganj
03.2022 - 08.2024
- Managed branch productivity and health through strategic initiatives to drive performance.
- Utilized banking software, including CRM NEXT and Oracle FLEXCUBE, for operational efficiency.
- Conducted outbound care calls to strengthen customer relationships and retention.
- Cultivated profitable customer connections through proactive outreach and follow-up actions.
- Cross-sold bank services and products using effective upselling techniques.
- Prepared AML Risk Matrix to identify high-risk behaviors during account openings.
- Informed customers about self-service digital options to boost loyalty.
Branch Operation Manager
KOTAK MAHINDRA BANK
Ambikapur
07.2021 - 02.2022
- Achieved regulatory compliance through audits and checklists.
- Revamped strategies to align operations with organizational goals and enhance revenue performance.
- Managed branch operational activities to optimize efficiency and effectiveness.
- Conducted customer feedback surveys to elevate service levels.
- Tracked organizational performance against objectives, ensuring accountability and progress.
- Developed high-performing teams that consistently exceeded goals and expanded market reach.
- Maintained compliance with regulations and internal requirements to mitigate risks.
Deputy Branch Manager
ICICI BANK LTD
Gandhidham
10.2016 - 06.2021
- Cultivated strong client relationships to enhance service delivery and foster loyalty.
- Expanded customer base by acquiring new clients and assessing their needs.
- Developed business strategy through data analysis and strategic vision.
- Established company targets using historical performance and forecasting data.
- Executed audits and checklists to ensure compliance with regulations.
- Improved audit compliance through systematic evaluation processes.
Education
PGDBM - Banking
Manipal University PO Program
Bangalore01.2016
Bachelor of commerce - Accounts (H)
J S College
Daltonganj01.2013
12TH -
St. Xavier College
Ranchi01.2010
Skills
- Small business banking
- Team leadership and handling
- Account management
- Financial analysis and planning
- Customer experience enhancement
- Employee training and development
- Regulatory compliance expertise
- Insurance decision-making
- Mutual fund management
- Fraud case resolution
- KPI development and setting
Certification
- NISM certification in mutual funds
- IRDA
Awards
- Qualified Regional Business Head for contribution of secured and unsecured Assets for RISE OF WARRIORS, 06/01/19
- Awarded by Group Head (Self Employed segment) Exemplary contribution to THE GREAT CA CHALLENGE (PAN INDIA), 11/01/19
- Qualified PAN india contest MEET THE BOLLYWOOD STARS (Unsecured Business Installment Loan), 01/01/20
- Awarded Spotlight With SHAHRUKH KHAN PAN INDIA CONTEST, 03/01/20
- Qualified and awarded by Group Head Trophy for Power 5 Health contest.
- Qualified LI contest of Singapore with 14lacs of premium, 03/01/23
- Got Certificate for SQI service for December month, 12/01/22
- Qualified GOA trip for adding assets business.
Accomplishments
- Qualified Regional Business Head (Rise of Warriors in June 2019, ICICI Bank) award for the contribution of secured and unsecured business
- Awarded by the Group Head of ICICI Bank (Self-Employed Segment) for exemplary contribution to the Great CA Challenge (Pan India), November 2019
- Qualified PAN India contest, MEET THE BOLLYWOOD STAR (Unsecured Business Installment Loan), in January 2020 (ICICI Bank)
- Awarded Spotlight with Shahrukh Khan, Pan India Contest in March 2020 (ICICI Bank)
- Awarded by the Group Head Trophy for the Power 5 Health contest
- Got a certificate for SQI service for the month of December 2022
- Qualified for MDRT in Thailand in November 2023 at HDFC Bank
- Achieved BBH inner circle for the Goa tour (HDFC BANK).
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Branch Manager
HDFC BANK
08.2024 - Current
Personal Banker Authoriser (Operation Manager)
HDFC BANK LTD
03.2022 - 08.2024
Branch Operation Manager
KOTAK MAHINDRA BANK
07.2021 - 02.2022
Deputy Branch Manager
ICICI BANK LTD
10.2016 - 06.2021
PGDBM - Banking
Manipal University PO Program
Bachelor of commerce - Accounts (H)
J S College
12TH -
St. Xavier College
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