RAHUL Kumar
Renewal Specialist
Bangalore
Summary
Client retention expert with proven track record in enhancing customer loyalty and satisfaction. Skilled in identifying client needs, resolving issues, and fostering long-term relationships. Strong focus on team collaboration and adaptability to changing demands. Known for effective communication, problem-solving, and strategic thinking.
Overview
6
6
years of professional experience
Work History
Client Retention Specialist
myBillBook
03.2025 - 08.2025
- Deliver timely, accurate, and compliant renewal quotations by validating scope, applying contract terms, and coordinating with Sales, Legal, Finance, and partner teams.
- Own renewal opportunities end-to-end—from data validation through customer-ready quote delivery.
- Analyze contracts by comparing seller asset lists with partner install-base reports to confirm quantities, service dates, and program compliance.
- Communicate with customers to clarify quote details, renewal program requirements, and other support-related questions.
- Apply appropriate legal language by reviewing partner program rules and recommending standard or revised clauses for supervisor/Legal approval.
- Identify downstream impacts on revenue recognition, tax, and commissions—especially when products reach end-of-service—and align renewal quotes to appropriate replacement SKUs.
- Resolve quoting and entitlement issues by opening and managing partner-portal cases, troubleshooting system errors, and ensuring stakeholders remain informed.
- Support contract management teams by verifying accuracy of Statements of Engagement (SOE) or Statements of Work (SOW) tied to renewal quotes.
- Manage billing terms and schedules by reviewing contract timelines, adjusting billing dates, aligning co-term details, and documenting updates for Finance and downstream systems.
- Document recurring operational issues and recommend workflow or automation improvements to enhance efficiency.
- Participate in ongoing professional development through webinars, training sessions, and shadowing senior specialists to expand product and contract knowledge.
- Meet or exceed KPIs related to turnaround time, data accuracy, and customer satisfaction.
- Contribute to reporting activities by updating renewal status and key performance metrics.
Renewals Account Manager
Heap Inc
12.2023 - 12.2024
- Managed contract renewals for diverse client accounts across multiple sectors.
- Collaborated with sales teams to identify upsell opportunities within existing accounts.
- Developed strong relationships with clients through regular communication and support.
- Analyzed client usage data to recommend tailored renewal strategies and solutions.
- Coordinated cross-functional efforts to ensure smooth renewal processes and transitions.
- Monitored account performance metrics to drive proactive engagement with clients.
- Provided training on product features to enhance client understanding and satisfaction.
- Negotiated terms and conditions of contracts with customers based on their needs and requirements.
Renewal Consultant
Insight Software
03.2023 - 09.2023
- Developed and executed software renewal strategies to maximize customer retention.
- Implemented effective software renewal plans, enhancing client satisfaction and retention rates.
- Formulated and managed software renewal processes, driving increased customer loyalty.
Renewal Specialist
Sphera solutions
07.2019 - 01.2022
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Increased customer retention by proactively identifying and resolving potential issues.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Assisted in the development of new marketing materials targeting renewal clients, promoting loyalty incentives and exclusive offers.
- Received recognition as a top performer due to exceptional customer service skills and consistently exceeding renewal targets.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
Education
Bachelor of Science - Mechanical Engineering
Sai Vidya Institute of Technology
BangaloreSkills
Contract interpretation and validation
Renewal quoting and proposal generation
Understanding of billing schedules, co-terming, and pricing structures
Knowledge of partner programs, service terms, and install-base data
Ability to apply legal clauses and standard contract language
Familiarity with revenue recognition, tax, and commissions rules
Experience with quoting tools, CRM systems, and partner portals
Accomplishments
- Received Q3 award in the year 2020 for achieving maximum retention rate of the customer policies as per the organization objectives.
- Appreciation for Processing 20 multi-year renewals for every quarter as per company objective. Highest Qualification
Timeline
Client Retention Specialist
myBillBook
03.2025 - 08.2025
Renewals Account Manager
Heap Inc
12.2023 - 12.2024
Renewal Consultant
Insight Software
03.2023 - 09.2023
Renewal Specialist
Sphera solutions
07.2019 - 01.2022
Bachelor of Science - Mechanical Engineering
Sai Vidya Institute of Technology