None
Hi, I’m
Rahul. M
Judge a man by his questions rather than his answers.
Voltaire
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Natural team player experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
16
years of professional experience
Work History
Accenture
Services Delivery Ops Senior Analyst-Team Lead
03.2017 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Resolve the queries raised by customers through collaboration with various internal teams
- Analyze the quarterly revenue and top spend that customers indulge via the quarterly business reviews conducted
- Collaborate with internal orders team in getting the right data implemented on customer order request
- Review all the orders on weekly basis and provide progression status to customer via weekly meeting with internal team and customer
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Genpact
Senior Analyst
03.2015 - 03.2017
Job overview
- Ability to delegate tasks and influence others to perform the work in an appropriate way
- Ability to recognize hazards in the work force team and being open to new ideas
- Identify and implement process improvements
- Evaluate team member skills, identify and implement training requirements
- Communicate goals and performance standards to team members
- Prepare quality checks on weekly basis on the reports created within the system for the new products entered the market
- Responsible for complete work flow of the given work and preparing PPT for the project.
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
Accenture Services Pvt. Ltd
Process Associate
06.2012 - 12.2014
Job overview
- Timely and accurate application of cash receipts to outstanding invoices and allocating unreconciled revenue receipts to appropriate general ledger accounts based on client, customer, branch, and division guidelines
- Responsible for identifying, communicating and resolving client payment discrepancies(Over & short payments)
- Identify, properly code, and clear special cash receipt transactions for subsidiary companies, advance payments, credit memos, and unauthorized deductions
- Perform Claims Validation and research in various systems and tracking tools
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems
- Assess and resolve non-standard and standard issues
- Assist and provide on the job trainings to new joiners
- Undertaking Claims Auditing responsibility in the absence of the designated Auditor
- Taking initiatives in the absence of the team lead as an SME to meet the day to day deliverables
- As a process expert involved in addressing the client and team's queries along with escalations management
Asthan
Customer Relationship Manager
06.2010 - 05.2012
Job overview
- Looking after the bookings Corporate Service apartments
- Had a good interaction with the facilitators of the concerned corporate
- Taking care of Interiors needed in the Corporate Service apartments
- Handling conference room bookings for the corporate meetings with all the required facilities
- Was given the responsibilities of going to off sites visits and provide feedback on the same.
Allsec Technologies Ltd
Associate Analyst
08.2009 - 05.2010
Job overview
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Handling customer calls and involved in resolving queries raised by the customers
- Possessed good analytical skills to hand the customer's calls with patience
- Meet all the required SLA's and Target's on time
Education
Govt. R.C. College
B. Com
2009
Skills
- Client Interactions
- Customer Retention
- Client Interfacing
- Interdepartmental Collaboration
- Business Acumen
- Client Relationship Management
- Maintaining Customer Database
- Information Updates
- Change Request Processing
Timeline
Services Delivery Ops Senior Analyst-Team Lead
Accenture
03.2017 - Current
Senior Analyst
Genpact
03.2015 - 03.2017
Process Associate
Accenture Services Pvt. Ltd
06.2012 - 12.2014
Customer Relationship Manager
Asthan
06.2010 - 05.2012
Associate Analyst
Allsec Technologies Ltd
08.2009 - 05.2010
Govt. R.C. College
B. Com
Certification
- [State] Driver's License
Accomplishments
- Supervised team of 10 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- None
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursWork-life balanceSoftware
Languages
English
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Interests
Playing Cricket and Travelling
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