RAHUL MADATHIL

Achievements:

• Conceptualized and implemented best practices to improve stranded inventory rate to below 2% from previous 7% by cleaning up data and evangelizing.
• Improved Deal conversion rate for watches from 1.8% in BAU to 3.2%
• Responsibilities:
• Owns relationship end-to-end with top brands.
• Partners internally with key retail functions to contribute to definition of priorities and operational goals according to brands’ needs.
• Define joint business plans and assists in delivering impact for brands I support directly
• Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities
• Selection: Helping grow selection of products by managing launch of new products and improving product discoverability
• Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation.
• Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting development, execution of marketing and merchandising campaigns.
• Conversion: Planning and executing promotional activities and improving customer journey on Amazon Alongside this, I also work to improve efficiency of service itself.
• I am constantly working to build scale for this service through right set of tools and cross- functional collaboration including but not limited to Tech teams
• Daily, weekly , monthly reports to Management & other stake holders.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Analyzed key competitors to respond to competitive threats.
• Supported sales and reporting for large and medium-sized accounts.
• Conducted economic and demographic research and analysis to produce critical reports.
• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Developed and executed sales presentations as well as both internal and external product training workshops.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Partnered with vendors and suppliers to effectively manage and budget.
• Evaluated suppliers to maintain cost controls and improve operations.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Managed over 12 key accounts in 6 years
• Increased overall sales 300% in 3 year period.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Produced and implemented customer satisfaction guarantee program which directly resulted 20% increase in sales.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Managed customer relations on ongoing basis to maximize customer retention.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.