RAHUL MADDIKATLA
Learning & Developement
Hyderabad
Summary
Successful at developing and improving training programs for employees at all levels with 7+Years of experience . Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Excutive , Learning & Development
Flipkart with payroll of Team lease
Hyderabad
07.2021 - Current
- Conducting effective induction and orientation sessions to the Full time employees &Full time contact role i.e Blue collar & white collar employees
- Conducting Cross-Functional Training for employees as per the operation requirement
- Conducted Train the trainer session for all the FTE along with certification
- Taking the TTT session for any new process or process change request
- Conducting CDP training programs to employees for enhancing their skills
- Creating the contents & Videos as per the Standard operating procedures
Regional Trainer
Lifestyle international pvt Ltd,Max division
Hyderabad
03.2019 - 06.2020
- Conducting effective induction and orientation sessions
- Conducting different tasks given by the training department to improve the performance level of the Store Staff. Also, taking care of Buddy Training, Selling Skills and new process or upgradation
- Conducting OJT & CRT as per the requirement.
- Conducting different types of Audits at Store. Like Buddy Audit, Meet ,Greet & Direct & Store trainer
- Monitoring and Evaluating training program’s effectiveness & success periodically and report on them. Demonstrating and explaining products, methods, or services in order to persuade customers to purchase products.
- Maintaining a keen understanding of training trends, developments, and best practices
Trainer
HRH NEXT SERVICE PVT LTD
Hyderabad
07.2015 - 12.2016
- Taking the new joiners induction
- Analyzed team performance and identified opportunities for additional training
- Supported productivity increase and business growth through new hire training and mentoring.
- Tracked attendance and evaluated progress for assigned trainees.
- Conducting the training on new process launched product
- Assisting Agents while on live Calls / Visits and resolving their queries with Customer centricity and reduce their Average handling time
- Escalation Calls/Visits: Addressing agents on how to handle irate customers with query resolution within the committed time frame and escalate them to relevant departments/verticals
- Monitoring: Monitoring agent over calls & visits (live barging) and analyzing their performance & providing valuable. Feedbacks with quality of improvement and also with Service standards
- Team Meetings: Arranging for team meetings to appreciate top and best performers with the success and the failure stories within the team for quality improvement & motivation
Trainer
NIIT limited Trainer at vodafone
Hyderabad
07.2017 - 03.2019
- Conducting the New hired induction training program
- Taking the refresher training base on the TNI
- Conducting OJT & CRT as per the requirement in the store level
- Conducting different types of Audits at Store like Customer service &Product upselling
- New Process /Product launch training for all the store employees
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Identified and recommended staff for key positions and departments.
Specialist-Training
Aegis limited
hyderabad
08.2011 - 07.2016
- Conducting effective induction and orientation sessions
- 0 to 90 days joiners - Monitoring agent over calls & visits (live barging) and analyzing their performance & providing valuable. Feedbacks with quality of improvement and also with Service standards
- Assisting Agents while on live Calls / Visits and resolving their queries with Customer centricity and reduce their AHT
- Analyzing and publishing various reports which are beneficial for Operations
- Ensuring Process Maps and Standard Operating Procedures with 100% accuracy
- Maintaining & monitoring various methods to improve the processes and adding value to it
Education
Bachelor of Science -
Sathyabhama University
Hyderabad 05.2008 - 03.2011
Skills
- Customer Service Management
Timeline
Excutive , Learning & Development
Flipkart with payroll of Team lease
07.2021 - Current
Regional Trainer
Lifestyle international pvt Ltd,Max division
03.2019 - 06.2020
Trainer
NIIT limited Trainer at vodafone
07.2017 - 03.2019
Trainer
HRH NEXT SERVICE PVT LTD
07.2015 - 12.2016
Specialist-Training
Aegis limited
08.2011 - 07.2016
Bachelor of Science -
Sathyabhama University
05.2008 - 03.2011
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