Rahul Mahadik
Mumbai
Summary
Detail-oriented Insurance Operations professional with 5+ years of experience in Property & Casualty (P&C) insurance, supporting US/UK markets. Skilled in policy servicing, endorsements, renewals, underwriting support, and claims coordination. Proven ability to manage high-volume cases, ensure SLA compliance, and deliver accurate broker/client servicing. Ready to contribute immediately to insurance operations roles in Mumbai.
Overview
5
5
years of professional experience
Work History
Insurance Analyst / Claims Management Associate
Accenture
Mumbai, India
12.2020 - 04.2026
- Specializing in Property and Casualty Insurance for UK clients, ensuring end-to-end policy accuracy, compliance, and timely claim settlements.
- Delivered end-to-end insurance operations support by reviewing, validating, and processing life insurance claims with high accuracy and compliance.
- Independently handled complex and non-standard cases, ensuring correct resolution within defined service level agreements (SLAs).
- Provided effective customer service through written communication, addressing policyholder queries and resolving issues promptly.
- Handled policy administration processes such as new business creation, renewals, MTAs, and premium cancellations.
- Updated customer and policy details across internal systems to enable seamless downstream processing.
- Worked on key insurance platforms including AIS, MSD, Guidewire, Claim Components, LRE/PRE Share-path, and UKRIS.
- Managed and updated customer insurance claims using specialized UK-based portals with a focus on accuracy, timeliness, and compliance.
- Maintained up-to-date knowledge of underwriting principles, risk assessment, and claim processes. Regularly communicated with UK brokers such as Marsh, Gallagher, and WTW for policy clarifications, documentation, and claim updates.
Education
Bachelor - Management Studies
Mumbai University
Mumbai, India04-2019
Skills
- Insurance Operations: Claims Management, Policy Administration, Documentation & Reporting
- Service Excellence: Complex & Non-Standard Case Handling, SLA Management, Quality Assurance
- Communication: Email Correspondence, Customized Letter Writing
- Compliance: Regulatory Compliance, Risk Awareness, Audit-ready Documentation
- Technical: MS Excel, PowerPoint, Outlook, System Updates & Automation Support
Additional Information
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Place: Mumbai
Name: Rahul Mahadik
Timeline
Insurance Analyst / Claims Management Associate
Accenture
12.2020 - 04.2026
Bachelor - Management Studies
Mumbai University