RAHUL MAKWANA
Palitana
Summary
Dynamic and detail-oriented financial professional with a Bachelor of Commerce in Accounting and over 4 years of comprehensive experience in sales, customer service, and branch operations. Proven ability to drive business growth, enhance customer satisfaction, and streamline branch processes. Skilled in managing customer relationships, ensuring regulatory compliance, and leading operational efficiency. Seeking to leverage my expertise in sales and branch operations to deliver exceptional business outcomes in a growth-oriented organization.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Branch Process Manager
L&T Financial Services
03.2024 - 02.2025
- Company Overview: Oversaw end-to-end branch operations, including loan approval processes, documentation review, and compliance adherence
- Led a team of staff members, providing training and mentorship to ensure operational excellence and consistent performance
- Optimized branch workflows by implementing process improvements, reducing customer turnaround time by 15%
- Coordinated with sales and service teams to enhance customer experience and ensure prompt resolution of client issues
- Oversaw end-to-end branch operations, including loan approval processes, documentation review, and compliance adherence
Assistant Manager ( Customer Experience Executive)
HDFC Bank Ltd
11.2023 - 10.2023
- Company Overview: Managed customer interactions, ensuring prompt and effective resolution of inquiries and service requests
- Increased customer retention by 20% through personalized financial solutions and superior customer service
- Ensured branch-wide adherence to banking regulations, reducing compliance-related discrepancies
- Collaborated with sales teams to identify cross-selling opportunities and deliver tailored financial products to clients
- Enhanced customer experience by implementing new service protocols and reducing query resolution time by 25%
- Managed customer interactions, ensuring prompt and effective resolution of inquiries and service requests
Branch Sales Officer
HDFC Bank Ltd
01.2020 - 10.2022
- Company Overview: Achieved 30% year-over-year growth in sales by executing targeted customer acquisition and relationship-building strategies
- Spearheaded product sales, including savings accounts, fixed deposits, and loans, exceeding quarterly targets consistently
- Conducted market research to identify new business opportunities and drive branch-level sales initiatives
- Strengthened customer relationships by understanding client needs and providing personalized banking solutions
- Implemented color-coded filing and tracking systems to streamline customer documentation and improve operational efficiency
- Achieved 30% year-over-year growth in sales by executing targeted customer acquisition and relationship-building strategies
Education
Bachelor of Commerce - Accounting
Maharaja Krishnakumarsinhji Bhavnagar University
Bhavnagar 03.2015 - 05.2018
Skills
Sales & Business Development
Timeline
Branch Process Manager
L&T Financial Services
03.2024 - 02.2025
Assistant Manager ( Customer Experience Executive)
HDFC Bank Ltd
11.2023 - 10.2023
Branch Sales Officer
HDFC Bank Ltd
01.2020 - 10.2022
Bachelor of Commerce - Accounting
Maharaja Krishnakumarsinhji Bhavnagar University
03.2015 - 05.2018
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