Rahul Malhotra
Summary
Experienced leader with strong background in guiding teams and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Assistant Commercial Director – Commercial Department
Waldorf Astoria Maldives Ithaafushi
04.2019 - 10.2024
- Repositioning the Rate during Opening
- Develop overall pricing strategy to include all Market segments and distribution channels (If applicable)
- Preparation of the annual Budget
- Along with the commercial director developed relevant strategies to increase the resort presence in the Market
- Lead the revenue management function at the hotel, and ensure that proper reporting and analysis to suggest relevant decisions to the resort
- Prepared all required presentations and reports for stakeholders, corporate and scheduled daily, weekly, monthly reports
- Ensured that appropriate pricing is deployed for competitive advantage and based on the forecasted demand patterns
- Prepared weekly, bi- monthly, monthly, re-forecasting report/review with rooms occupancy and average rate forecast and keeping all stake holders involved
- Assist the Commercial Director in maximizing revenue and yield through business trend analysis and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution tactics on an on-going basis
- Assisted in deploying relevant strategies through proper data analysis and reporting which helps the hotel
- Assisted the Commercial Director in addressing critical issues for the hotel and evaluating past strategies, and in laying down future strategies for the resort
- To assist in conducting relevant displacement analysis to optimize hotel's market mix and rooms revenues
- Assisted the Commercial Director in setting of the Goals of the Sales team
- Conducting Fam trip for travel partners
- Worked closely on the Food & Beverage performance with the Dir of Food and Beverage
Reservation Manager – Sales Department
One&Only Reethi Rah
02.2016 - 03.2019
- Lead a team of 10 carrying out all functionality of Reservation department (as per the department SOP) with high customer and colleagues satisfaction.
- Maximize the hotel occupancy and average room rate through effective Yield management maintaining top 3 spot for the resort in ADR and RevPar in the Maldives
Senior Sales, Reservation and Revenue Manager
Hideaway Beach Resort & Spa
06.2015 - 01.2016
- Setting up of Reservation & Revenue Standards, Revenue Reports
- Sorting out PMS (Opera) related issues (Reconfiguration)
- Assist DOS in preparing the annual and monthly sales action plans promotional activities and saleable rates
- Ensuring the Reservation and Revenue procedures are followed according to the company guidelines.
Reservation and Revenue Manager (Pre-Opening)
Cheval Blanc Randheli
10.2012 - 10.2014
- Setting up of the PMS system, reservation standards as per Corporate guidelines
- Assist DOS in preparing the annual and monthly sales action plans promotional activities and saleable rates
- Preparation of the Annual Rooms Budgets and achieving
- Develop overall pricing strategy to include all Market segments and distribution channels. While ensuring compliance to the Best Rate guarantee and Rate Parity leading to be market leader in Maldives for both ADR and Rev Par.
- Compliance to Cheval Blanc standard for Rate Plans, Rate Categories, Market Segments, profiles and all other PMS related Revenue Management function
- Produce all relevant components pertaining to Revenue management Budget
- Lead the Maison's weekly and Monthly Revenue Management Meeting
- Maintain and Monitor PMS, ORS, OWS, OXI interface, myfidelio along with the IT Manager and Corporate office
Reservation Manager – Revenue Department
One&Only Reethi Rah
02.2010 - 02.2012
- Lead a team of 10 carrying out all functionality of Reservation department (as per the department SOP) with high customer and colleagues satisfaction.
- Maximize the hotel occupancy and average room rate through effective Yield management achieving the No1 spot for the resort in ADR and RevPar in the Maldives
Reservation Manager – Revenue Department
Kempinski Hotel Mall of the Emirates
05.2008 - 01.2010
- Lead a Team of 7, Implement, monitor and control various reservation operation according to the departmental operating procedure
- Responsible to maximize the hotel occupancy and average room rate through effective Yield management, aiming to ensure complete and 100% customer satisfaction.
Assistant Reservation Manager – Revenue Department
Jumeirah Beach Hotel
06.2003 - 05.2008
- Assisting Revenue Manager and Reservation Manager in all duties pertaining to the departmental needs
- To implement and monitor and control various reservation operation according to the departmental operating procedure
- Responsible for conducting training and allocating daily tasks to the colleagues in the department.
Trainer (Hotel Operations)
Golden Opportunities Pvt. Ltd.
06.2002 - 06.2003
- Training Hotel clients on all hotel related operation skills
- Training corporate clients in all soft skills such as communication, Tele Manners, Personal Presentations Etc
- Customized modules preparation for the training programs
Guest Service Assistant (Front Office)
Park Sheraton & Towers
06.2000 - 06.2002
- Front office operations at the Reception, Reservations and Cashiers Desk.
- Co-ordination of daily operations within the Front Office and Interdepartmental Coordination to ensure seamless delivery of services to guests.
Education
Bachelors Degree - Business Administration
University of Madras
01.1998 - 01.2001
Diploma - Hotel Management, Catering Technology & Applied Nutrition
IHM Tharamani
01.1997 - 01.2000
Higher Secondary Certificate - undefined
SRM Nightingale Matriculation
01.1995 - 01.1997
Skills
Operations management
Pricing strategy
Data-driven decision making
Competitive analysis
Team management
Budgeting expertise
Customer segmentation
Problem-solving
Problem-solving abilities
Professionalcredits
- Best Employee in the month of Aug 2004, Jumeirah Beach Hotel, Dubai, UAE
- Best Employee in the month of May 2000, Park Sheraton Hotel & Towers, Chennai, India
Timeline
Assistant Commercial Director – Commercial Department
Waldorf Astoria Maldives Ithaafushi
04.2019 - 10.2024
Reservation Manager – Sales Department
One&Only Reethi Rah
02.2016 - 03.2019
Senior Sales, Reservation and Revenue Manager
Hideaway Beach Resort & Spa
06.2015 - 01.2016
Reservation and Revenue Manager (Pre-Opening)
Cheval Blanc Randheli
10.2012 - 10.2014
Reservation Manager – Revenue Department
One&Only Reethi Rah
02.2010 - 02.2012
Reservation Manager – Revenue Department
Kempinski Hotel Mall of the Emirates
05.2008 - 01.2010
Assistant Reservation Manager – Revenue Department
Jumeirah Beach Hotel
06.2003 - 05.2008
Trainer (Hotel Operations)
Golden Opportunities Pvt. Ltd.
06.2002 - 06.2003
Guest Service Assistant (Front Office)
Park Sheraton & Towers
06.2000 - 06.2002
Bachelors Degree - Business Administration
University of Madras
01.1998 - 01.2001
Diploma - Hotel Management, Catering Technology & Applied Nutrition
IHM Tharamani
01.1997 - 01.2000
Higher Secondary Certificate - undefined
SRM Nightingale Matriculation
01.1995 - 01.1997