RAHUL MALIK
Military Veteran Business Leader Supply Chain Management Warehousing Logistics Operations Risk Management Leadership Training Mentoring Coaching
Gurgaon,Harayana
Summary
Possess 29 years of work experience, recognized for people management skills & taking an analytical approach to adapt swiftly to challenging environments, re-engineer processes & create a culture of commitment. Augment efficiency in large-scale operations, covering management of teams, stakeholders, assets funds. Successfully executed best practices learnt including those from the military and implemented them across verticals and industries.
Overview
23
23
years of professional experience
2019
2019
years of post-secondary education
Work History
Consultant
Freelance Consulting
09.2024 - Current
- Technical Audits Inspection, Business Vertical Roll Out, Strategic plans for Startups & NGOs, Market Penetration Plans, Improvising SCM, WH, Logistics & Transportation Verticals.
Senior Vice President Operations
Ozone Overseas Private Limited
09.2023 - 08.2024
- Handled all activities / processes pertaining to WH & Logistics Operations, Customer Care, Customer Support, Lead Management and Administration Verticals for pan India requirements with a span of control of 05 Managers, 300 employees and 25 Facilities including resource planning and management.
- Handled planning & execution of inventory procurement for both international & domestic products in collaboration with Sales + Procurement + Inventory + Finance teams that led to 100% availability of all types of SKUs / products.
- As head of Warehousing + Logistics + Supply Chain vertical, was instrumental in planning & executing discount schemes and ensured end to end support right from placing of delivery orders, dispatch & on time delivery as per promulgated TAT for each lane.
- Planned & executed efficient customer supply management capability in the region by spearheading a pan India project on revamping of all Warehouses basis the minimum / maximum inventory handling capabilities.
- Led Package tracing project by implementing 'QR Code Project', Centralization of all logistics contracts, efficient mapping & improvement plans for increasing efficiency of pan India WHs, Relocation of WHs etc.
- Led CS Centralization, Demo on Wheels, and Service Expansion Projects.
- Conceptualized and rolled out 'Lead Management' project that led to an increase in sales figures & revenue for the Company (Major Project)
Sr Manager Ops
FedEx Express Transportation & Supply Chain Services
01.2017 - 09.2023
- Handled all activities / processes pertaining to Pickup and Delivery of Domestic and International shipments across North India. Increased Net Service Level (NSL) and Service Quality Index (SQI) to 90% & 95 % respectively. As part of B2C Team, handled PUD Operations across North Indian States with a span of control of 12 Operations Managers, 800 employees and 50 Facilities / Warehouses. Initiated measures for reducing 'Cost to Serve' and formulating SOPs for Vendor Management, Contract Compliances, KPI Compliance, PUD Ops activities etc.
- Handled planning & execution of pick up & delivery for both international & domestic products in collaboration with Sales + Planning & Engineering + Finance teams.
- Member of 'Strategic Alliance' Planning & Execution Team that involved formulation of SOPs, Ops activities for pre & post roll out scenarios, Crisis Management Teams, setting up of Control Towers, Simulation of various Ops scenarios for both International & Domestic Shipments, movement of vehicles, assets, handing over of facilities, SOP on employee selection, retention, interaction with Communications Teams for roll out of vendor / contract, employee communications etc.
- Handled QDMs / Joint Action Plans (JAPs) / Projects on Contract Compliance, Training Courses Audits, Quality Action Team for improving operational availability of Scanning Devices.
- Member of various boards such as Driver Vehicle & Safety Board, Dangerous Goods and Health & Safety Committee Meetings having members from all Cross Functional Teams.
- Led ISO 14001 Audit (Environment Management System) & ISO 45001 Audit (Occupational Health & Safety) resulting in certification for the Organization at MEISA level.
- Member core team for planning, executing and roll out of action road map for Merger & Acquisition of FedEx & TNT and Strategic Alliance of FedEx & Delhivery Limited.
Joint Director - Research Analysis
INDIAN NAVY
07.2015 - 07.2016
- Oversaw research on weapons and developed tactics for the Indian Navy; wrote and presented several research papers on naval tactics & strategies.
Advisor to the Director-General of Military Intelligence | Research Analyst
INDIAN NAVY
05.2013 - 07.2015
- Deputed to the Indian Army and served as the nodal point of contact for intelligence divisions such as R&AW, NMF, USI, IDSA and CLAWS; presented analytical papers on maritime issues and disseminated information to all 3 services.
Joint Director of Foreign Liaison
INDIAN NAVY
04.2010 - 05.2013
- Organized and coordinated visits of foreign military delegations in close coordination with foreign nationals in India and abroad, representatives of the Airport Authority, Air Force and Army, various airlines and hotels, the Intelligence Bureau, State police officials, and the Ministries of Defence and External Affairs.
- Liaised closely with various ministries for issuing diplomatic clearance for conventional & nuclear propulsion foreign naval warships, submarines & aircrafts during visit to Indian ports.
CEO / COO - Naval Ship
INDIAN NAVY
05.2008 - 05.2009
- Spearheaded a team of 6 officers and 100 personnel for operations & management activities aboard a ship that is a national asset valued at INR 200 crore. Handled safety and security of the asset, and administered budgets.
- Handled upkeep of the ship through preventative training and monitoring, in addition to overseeing vendor management as well as tendering activities for procurement, logistics & various types of naval stores.
- SPOC for procurement, SCM & availability of gear for training of local flotilla team by 'Thales Australia'.
- Improved team morale, which enabled excellence in critical Search & Rescue and seabed mapping operations; won several trophies amongst a flotilla of 13+ ships, including Best Weapons Firing, Best Morale, Best Galley, Best Minesweeping, and the Runners Up award for Best Flotilla Ship.
Gunnery Weapons & Missiles Specialist
INDIAN NAVY
05.2002 - 03.2007
- Deployed onboard aircraft carrier, destroyers and missile corvettes as Weapons and Missiles Specialist.
- Instrumental in planning & execution of all ship-based SCM, logistics, procurement requirements including storage of food items, ammunition, liquids, fuel etc.
- Responsible for maintenance, upkeep & safety of all ship-borne warehouse compartments.
Education
Certification Course in Innovation & Change Leadership - Strategies for the Future
ISB Hyderabad
Proficiency Certificate Course in HRM - Society for Human Resource & Management
XLRI
MBA (Strategy & Leadership) - Delhi University
Faculty of Management Studies (FMS)
MSc - Defence & Strategic Studies
University of Madras
Long Gunnery Weapons & Systems Course - undefined
Kochi
BSc - undefined
Jawaharlal Nehru University
National Defence Academy Training - undefined
Skills
Risk Assessment
Crisis Management
SOP/ Process Creation
Project Management
Stakeholder Management
Team collaboration
Client relationships
Awards
- Vice Chief of Naval Staff Commendation, Indian Navy, For devotion to duty
- Bravo Zulu (BZ) award, FedEx, For leading a Quality Driven Management (QDM) on 'Competence Development' of Team Leaders which resulted in creating an internal resource pool for Managerial Roles.
- Bravo Zulu (BZ) award, FedEx, For outstanding leadership, discretionary efforts and contribution during Covid-19 lockdown period which resulted in resumption of business and revenue gain for the Company.
- MEISA Compliance Champion Award, FedEx, For leading a Joint Action Plan (JAP) on 'Contract Compliance' and ensuring 100% Compliance for Pickup & Delivery Contracts.
Timeline
Consultant
Freelance Consulting
09.2024 - Current
Senior Vice President Operations
Ozone Overseas Private Limited
09.2023 - 08.2024
Sr Manager Ops
FedEx Express Transportation & Supply Chain Services
01.2017 - 09.2023
Joint Director - Research Analysis
INDIAN NAVY
07.2015 - 07.2016
Advisor to the Director-General of Military Intelligence | Research Analyst
INDIAN NAVY
05.2013 - 07.2015
Joint Director of Foreign Liaison
INDIAN NAVY
04.2010 - 05.2013
CEO / COO - Naval Ship
INDIAN NAVY
05.2008 - 05.2009
Gunnery Weapons & Missiles Specialist
INDIAN NAVY
05.2002 - 03.2007
Proficiency Certificate Course in HRM - Society for Human Resource & Management
XLRI
MBA (Strategy & Leadership) - Delhi University
Faculty of Management Studies (FMS)
MSc - Defence & Strategic Studies
University of Madras
Long Gunnery Weapons & Systems Course - undefined
Kochi
BSc - undefined
Jawaharlal Nehru University
National Defence Academy Training - undefined
Certification Course in Innovation & Change Leadership - Strategies for the Future
ISB Hyderabad
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