Rahul Mehrotra

Web based applications (Cloud and In-house both) - XL Axiata project

Managing L1&L2 operations of 45 Cloud applications based on AWS & GCP as well as on prem along with taking transition for new applications.

As a technical lead handling team of 12 members managing 24*7 operations.

Rich experience In handling MIM calls and customer escalations.
Operations management for Cloud applications is being care with help of tools such Ranger, Grafana, Opensearch, jenkins, gralogs,Aws cloud watch,gcp console,dynatrace & github.
Handling and presenting WSR/MSR/Quarterly and Yearly meetings.
Closely working on CMDB to update the CI.
Preparing the SOP for the Operational issue and BAU and handed over to L1/L2 Team.
Ensured BAU Stability and proactively ensured automation of many BAU activities to increase productivity and ensure smooth business operations as well as maintaining applications Success rate of services and availability of Application's under SLA according to contract.

Metadata project – Indosat project

Worked on Indosat in Jakarta(Indonesia) Matadata project (data that
provides information about other data, descriptive information about
documents, datasets, images and other material) Done end to end mapping source mapping, data lineage, business glossary and data dictionary for the KPI’s provided for future Indosat single data
source.

Amdocs APRM and Settlement – XL Axiata project

As an Senior Software Engineer handled Settlement (Amdocs APRM) configuration and operation for XL Axiata.
Responsible for all the configuration related to roaming, billing as per the business requirement.

IPACS (CRM,Billing&Provisioning system) – Airtel Africa project

As an Senior software engineer handled operations, maintenance and
configuration of IPACS (CRM, Billing & Provisioning) for Airtel Africa project.

Kenan – Billing System - Aircel Project

It’s an enterprise application software designed to support the telecommunications billing processes.
As a “Senior software engineer” responsible operations and maintenance End to End invoicing on kenan for Aircel Project.

BMG(Bulk Messaging Gateway)
Responsible for End to Implementation Bulk Messaging Gateway services. Ensuring all implementations are as per requirement and within timelines and perform various testing like UAT, SIT.
Helping developers identify system level bugs and smooth stabilization of operations.

CMS(Central Monitoring System)
To ensure proper installation and implementation of the CMS system with support of project team and carry out User Acceptance Testing.
along Defining CMS operational processes like daily health checkup status, CMS ,operational tracker etc.

CDR Portal and Vigilance Portal
Handling high level technical escalation along with gathering requirement for Portals customization/modification for Regulatory.
Mediation CDR files uploading and storage management.