Rahul Menon

• Client Relationship & Strategic Advisory: Act as a trusted advisor to HR and CXO-level stakeholders, delivering tailored consultation on Group Health, GPA, GTL & Business Insurance policies to ensure long-term client success and retention.
• Revenue Growth through Cross-Sell & Up-Sell: Identify growth opportunities within existing accounts and strategically position supplementary insurance products and wellness offerings, driving consistent account-level revenue expansion.
• Policy Operations & Renewals Oversight: Manage the full policy lifecycle including onboarding, custom benefit structuring, and renewals, ensuring operational excellence, competitive pricing, and compliance.
• Claims Governance & Issue Resolution: Supervise critical claims processes, proactively manage escalations, and collaborate with TPAs and insurers to ensure prompt resolution and superior claims experience.
• Client Reporting & Insight-Driven Engagement: Deliver structured business reviews and actionable insights on policy usage, claim trends, and benefit optimization to strengthen client partnerships and support strategic renewals.

Engaging in-depth technical discussions related to product requirements and business specifications applying agile project management techniques, and deliver high-quality technical requirements that guide the development team in managing client innovation and business process transformation leveraging in-house tools and platforms available

For a new business in Healthcare domain, implementation project, drive the end to end process from business requirement management to integration &configuration and production deployment

Partner with Engineering, and business teams to pilot tools such as Pro TNI, Neuro.

Translated business requirements into technical business requirement documents (BRD) with a focus on data analysis, including table mapping, business rules, and downstream impact in client deliverables

Documented desktop procedures and functions, and their role in data processing, downstream. Worked on all Data elements, data mapping, validation rules, and data cleansing before handover to development team

Conducted impact analysis to assess the effects of emerging tools on various data elements, client processes and identified opportunities for Innovation and relevant business transformations.

Conduct UAT, document user experience in collaboration with Business and other external teams, and effectively communicated these requirements and outcomes to developers.

Participate in scoping exercises for proposed improvements, working with delivery Managers, Product Managers, and Project Managers to convert business requirements into actionable developer specifications.

Manage the PMO by applying agile methodologies to provide governance support and Platform rollout: Project planning, Milestones process KPIs, including Communication, budgets and Timelines , perform data transformation, testing, problem-solving, and end-to-end user support

• Break exclusivity and sign Contracts with restaurants in addition to handling the inquiries from existing and new client
• A collaborative approach when managing the sales team, and jointly working on - business plans covering sales, revenue, targets, branding, promotional activities and expense controls
• Exceed expectations on monthly targets linked to market coverage and revenue
• Territory expansion and exploring new locations on- boarding new partners, by analyzing market data and identifying emerging opportunities
• Identifying potential clients and gathering market intelligence on their financial strength and capabilities by leveraging Salesforce CRM platform
• Creating business analytics and offering insights through customized client reports and dashboard using information collated from Salesforce analytics tool
• Key Account Management, Strategic planning for Tier A clients
• Brand Management.

• Gather sales leads from the market and approach restaurants actively, ranging from non-starred to 5 starred operations
• Negotiate and close and on-board new restaurants with UberEATS as a partner
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible
• Build new relationships and retain existing partnerships with restaurant owners by playing an advisory role in providing consultation and advise on enhanced market and service offerings

• Manager level recruitment for Manufacturing and Technology services.
• Leadership hiring for Technology services.
• Mid-level management for KPO / ITO/BPO service providers.
• Business Development: Clients from Technology services for Pune region.
• Contract Management for existing clients.
• RFP and RFI management for new clients.
• Customized solutions based on client requirements.
• Client relationship Management.
• Interview drives at Client site for entry and Sr. exec levels.
• Stakeholder management.
• Organizing Campus drives.
• Compliance requirements specific to clients

Summer Internship Program

• Documentation of activities taken place in.
• Maintain the physical upkeep of the real estate.
• Driving financial results...
• Creating Marketing campaigns.
• Marketing and promotion.
• Maintaining the digital presence on all online platforms.

Graduation Internship Program

• Provided clerical support, addressing routine and special requirements.
• Researched and reviewed information in support of daily objectives.
• Produced high-quality communications for internal and external use.
• Onboarding new companies.
• Assisting in offline marketing campaigns.