Rahul Mhaske

Operations & Service Excellence
• Manage 40+ Service Executives and 4 Team leaders (TL) across Marathwada Region
• Conduct daily productivity reviews with TLs to improve FSE efficiency
• Redesigned KRAs and performance metrics to align with business goals, boosting productivity by
• Ensure 100% SLA adherence for post-deployment client servicing within defined TAT

Supply Chain & Financial Coordination
• Oversee state-wide inventory management – monitor stock levels, dispatch logistics, and reverse pickups
• Recovered significant annual savings through efficient faulty stock reconciliation
• Partner with finance teams to track partner bank billing & payments, reducing delays

Cross-Functional Leadership
• Collaborate with product teams to customize onboarding portals for banking partners
• Facilitate legal-team meetings to finalize agreements, reducing approval time by 07 days
• Work with marketing teams to execute co-branded campaigns, increasing lead generation by 30%

Business Development & Client Relationship
• Acted as central coordinator between internal departments to streamline client servicing processes.
• Drove substantial business growth via bank collaborations in FY23-24
• Designed co-branding strategies with 5+ major banks, enhancing market penetration

• Managed daily workload allocation and performance tracking for operations teams.
• Prepared weekly/monthly reports for senior management, enabling data-backed decisions.
• Resolved client escalations, maintaining 95%+ customer satisfaction.
• Streamlined reporting processes, improving accuracy and turnaround time.
• Supervised day-to-day operations to meet performance, quality and service expectations.