ERP, CRM
Rahul Mhaske
Service Manager - Operations
Aurangabad,HR
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
Over 12.2 years of experience in Operations, Service, Data Analysis, People Management.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Driven Service Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Service Manager
Mswipe Technologies Pvt Ltd
2 2016 - Current
- Monitoring SLA & highlight real time issues to the management & team
- Organize and delegate the workload for the executives.
- Responsible for scheduling and authorizing time off of executives.
- Performs root cause analysis to identify and correct faults or problems, which occurred during operational events
- Track and submit ideas and solutions for filed service or dispatch issues based on observation and analysis
- Provide technical and management leadership to the specific team of executives to ensure that the team is operating within the guidelines of the company and the business unit
- Maintain relationships wit clients and merchants.
- Analyzed service reports to identify areas of improvement.
Sr. Team Leader - Operations
Aditya Birla Minacs
03.2009 - 01.2013
- Prepare daily workloads for staff & cocoordinating the daily allocation of work
- Support Operations Manager in preparation for client reviews
- Maintain sustainable and trustworthy relations with the clients
- Handle ongoing problems and issues which arise
- Monitor & report on standards & performance targets
- Ensure accurate, timely and efficient reporting of Weekly, Monthly and Quarterly reports
- Analyze data and deriving meaningful observations for the use of managemen In decision making
- Provide prompt and accurate information on individual performance
Education
Bachelor of Science - Computer Science
04.2002 - 01.2011
XIIth - Science
05-2005
Xth - Marathi
06-2000
Skills
Data Analysis
Personal Information
- Total Experience: 12 Years 2 Months
- Date of Birth: 02/12/85
- Gender: Male
- Marital Status: Married
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 65 in the development of Co-operative Banks/Societies
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Successfully recruited and trained 30+ new customer service executives.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsLanguages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Sr. Team Leader - Operations - Aditya Birla Minacs
03.2009 - 01.2013
Rajiv Gandhi College - Bachelor of Science, Computer Science
04.2002 - 01.2011
Service Manager - Mswipe Technologies Pvt Ltd
2 2016 - Current
Rajiv Gandhi Mahavidyalay - XIIth, Science
Baliram Patil Mahavidyalay - Xth, Marathi
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