Rahul Mhatre
Summary
Experienced Technical Support professional with a proven track record of providing exceptional service and resolving complex issues. Possessing excellent communication and problem-solving skills, I am able to effectively handle high-pressure situations and maintain positive relationships with clients. Highly organized and detail-oriented, I am dedicated to ensuring customer satisfaction and driving business success. Proactive in identifying areas for improvement and implementing solutions to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Teleperformance
05.2025 - Current
Account Manager
Eureka Outsourcing Solutions Pvt. Ltd (EOS GLOBE)
08.2024 - 04.2025
- Client-Worldline
- Onboarding Merchant through lead source ZOHO and sending to Risk (UW) & Pricing Team For approval of merchant onboarding .
- Follow up on Merchant Transacting & Non-Transacting Accounts(LID/TID).
- Resolving Merchant Query through Backend team Prod Provisioning, PG Support, Partner support.
- Creating Templates and sending to Bank to Create Specific MID.
Service Desk Executive (Retail IT)
Quess corp Ltd (Client Reliance)
12.2023 - 02.2024
- I was a Tech Support Engineer specializing in resolving user inquiries through Ticketing Software HPSM of Users as per issues facing in Process P2B(Plan to build) for FTTX, One Fiber, Enterprise and O2A(Order to Activation) For Jio POS Application Process.
- Plan to Build (P2B) – Working for Jio Fiber process with Planning and Designing on Ericsson Network Engineering tool (NE tool).
- Generating work orders for SASNE ID Camera installment, Facility ID for generating Facility IDs and updating data on same via facility master table, and generating offer codes for JioFiber
- K2 portal–Generating Contract orders for Vendors/Contractors working on field, Checking consumptions for tasks, design billing.
- Below Are the Tool/Skills which is Used for Support SQL in “Ericsson NE tool” (Mostly DQL, DML) Excel for daily Rectification and to check overall Floor performance. Documentation skills as need to create and update SOP, FAQ on Incidence
Technical Support Engineer
ACL Digital (Client Reliance)
09.2022 - 11.2023
- I was a Tech Support Engineer specializing in resolving user inquiries through Ticketing Software HPSM of Users as per issues facing in Process P2B(Plan to build) for FTTX, One Fiber, Enterprise and O2A(Order to Activation) For Jio POS Application Process.
- Plan to Build (P2B) – Working for Jio Fiber process with Planning and Designing on Ericsson Network Engineering tool (NE tool).
- Generating work orders for SASNE ID Camera installment, Facility ID for generating Facility IDs and updating data on same via facility master table, and generating offer codes for JioFiber
- K2 portal–Generating Contract orders for Vendors/Contractors working on field, Checking consumptions for tasks, design billing.
- Below Are the Tool/Skills which is Used for Support SQL in “Ericsson NE tool” (Mostly DQL, DML) Excel for daily Rectification and to check overall Floor performance. Documentation skills as need to create and update SOP, FAQ on Incidence
CO-OWNER
SNOWBIRDS
04.2016 - 05.2019
- Company Overview: SNOWBIRDS "is a café based on everyday joy availability ideas. Homemade, 100% chemical free and Pure Veg ice creams, bubble waffles and sundaes with a large variety of fillings, toppings and sprinklings are little masterpieces created in front of your eyes to your amusement and joy. Freak shakes are extremely unusual desserts that take ice-cream & shake combinations to a whole new level. Ice-cream clouds and Burritos combine cotton candy and ice-cream in such a way that even every adult would want to have it. Ice cream and related desserts have never been so attractive and even more tasty. The business required more funds so had to hand over to the person who had capacity to pump in additional funds.
- MANUFACTURING & RETAIL
Education
B.E. - Instrumentation
A. C.Patil College of Engineering, Kharghar, Navi Mumbai
01-2019
Diploma - Instrumentation Engineering
Vivekanand Education Society's Polytechnic (V.E.S.P.), Chembur, Mumbai
01.2013
S.S.C. - undefined
Jnan Vikas Mandal’s New English School
01.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Hobbies and Interests
Listening to Music, Playing Cricket & Football, Watching Movies, etc.
Extra- Curricular Activities
Participated in the “Interdisciplinary Project Competition” organized by MSBTE in 2013. Participated in 3 days Training Programmed on “Fundamentals of MATLAB” in 2012. Active Participant in the College Sports Organizing Committee. Involved with the ISA Committee in college. Awarded Second Prize in “Neon Cricket” by Imperium 15 in 2015. Awarded Third Prize in “March Past” by V.E.S in 2015.
Disclaimer
I hereby declare that the above information is correct and true to be of my knowledge and belief. Place: Kalwa-Thane Name: Rahul Mhatre
Extra- Curricular Activities
Participated in the “Interdisciplinary Project Competition” organized by MSBTE in 2013. Participated in 3 days Training Programmed on “Fundamentals of MATLAB” in 2012. Active Participant in the College Sports Organizing Committee. Involved with the ISA Committee in college. Awarded Second Prize in “Neon Cricket” by Imperium 15 in 2015. Awarded Third Prize in “March Past” by V.E.S in 2015.
Timeline
Senior Customer Service Representative
Teleperformance
05.2025 - Current
Account Manager
Eureka Outsourcing Solutions Pvt. Ltd (EOS GLOBE)
08.2024 - 04.2025
Service Desk Executive (Retail IT)
Quess corp Ltd (Client Reliance)
12.2023 - 02.2024
Technical Support Engineer
ACL Digital (Client Reliance)
09.2022 - 11.2023
CO-OWNER
SNOWBIRDS
04.2016 - 05.2019
Diploma - Instrumentation Engineering
Vivekanand Education Society's Polytechnic (V.E.S.P.), Chembur, Mumbai
S.S.C. - undefined
Jnan Vikas Mandal’s New English School
B.E. - Instrumentation
A. C.Patil College of Engineering, Kharghar, Navi Mumbai
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